What it Means to Provide for the Mobile Ecosystem

Every now and then, we have the opportunity to tell new customers and/or Partners about what it means to provide solutions for the entire mobile ecosystem, and it struck me that it might make a great topic for a blog post.

When you look at our solutions, the best way to visualize the “how do they all work together?” question is to envision an enterprise within the four walls. Let’s say that the enterprise is divided into the following “sections”, all of which come with their own needs and requirements.

In every Warehouse, applications are being run for a variety of tasks. This is where we begin our circle of mobile ecosystem solutions, via Studio and TE which allow organizations to deliver the aforementioned applications to mobile assets, such as handheld computers. From there, it’s possible that some of those applications are web-based, and therefore require an Industrial Browser or Velocity to render and properly run them. For further productivity, many companies are now looking to voice-enable these very same applications, which as you’ve seen in our Goya Foods video, our Speakeasy product  does quite well.

Let’s continue to our next “section”.

Moving along to the next “section”, we arrive at the IT Desk where administrators need to provide management and assistance to the mobile workers using mobile devices. Using Avalanche, IT admins are able to manage and monitor devices and their settings from a single point. This means, they don’t need to physically leave their desk to solve mobile device issues that are happening in, for example, the warehouse.

In the past, that has been a good chunk of the mobile ecosystem, but now we are seeing a rise in need for smart device management. We’ll call this “section” the Boardroom, where many companies are seeing the need to deploy tablets and smartphones to managers and executives. Further, with the rise in BYOD strategies and deployment, extending mobile device management from the warehouse to the boardroom is a must.

Of course that only covers some of the mobile ecosystem. As you move through the enterprise, sections like the Showroom demand comprehensive support due to the shear variety of mobile assets. IT needs to not only ensure that retail-level applications are running properly, but that the mobile devices and wireless access points are configured properly and secure.

As we know, the enterprise is moving more and more mobile so our last “section” would be the Field. Remote and employees who are needed for travel or delivery need to connect and have access to applications over the WWAN. Further, there is a new level of security required to protect data on these devices as they move to and from. For employees who travel often, such as your salesforce, how do you control overage costs from spiraling out of control if they move in and out of coverage? With many companies shifting to a BYOD-focused enterprise, how do you ensure costs stay in-line with budgets?

That brings the mobile ecosystem full circle, and if you look at the way our products are structured, it’s to make sure that our customers are supported through every phase of their wireless strategy. What thoughts do you have on your mobile ecosystem? Do you see the transition points as we have laid out, or differently?



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