Posted by Brandon Hill
The following comes from Mike Temple, Product Manager for LANDesk and Wavelink. You can check out some of his other posts at the LANDesk Blog, located here.
“As you may have noticed if you’ve been to the grocery store lately – or anywhere with music playing on the overhead speakers – the holiday season is here. While it officially kicks off with Black Friday later this week, if retail music choices are anything to go by, it’s already here.
With Nordstrom’s, JC Penney and Apple leading the charge, consumers will be seeing a lot more sales staff using mobile devices to ring up their holiday purchases this year. Consumers aren’t the only ones who are seeing more of mobile devices. IT departments, who have managed mobile devices in the warehouse for many years, are now being asked to support devices in both their corporate offices and on the retail floor.
For those asked to manage the rapidly expanding number of devices, finding the right solution can be daunting. There are a lot of places to look for information, including the NRF’s Mobile Initiative and the Enterprise Mobility Forum. We also invite folks to check out our mobile ecosystem LinkedIn Group.
Before you leap into the mobile device management fray, it’s good to start with a framework of issues to consider:
– What does your mobile ecosystem look like? Wavelink’s interactive Facebook app can help define your mobile ecosystem and some of the management concerns associated with the different types of mobility. Don’t forget to take into account your wireless infrastructure as you’re defining your ecosystem.
– How are those mobile devices being used and what systems do they need access to? Mobile devices in the warehouse will need different programs and levels of access than those used on the retail floor or those used in corporate offices. Make sure the solution you decide on can accommodate these different levels of policy needs.
– What types of devices are being used? While it’s obvious that the ruggedized devices used in the warehouse will be different from the devices used in the corporate office, there will still be a few different types of devices and operating systems being used in each part of the mobile ecosystem. The solution you decide on should be able to support these different systems.
– Are there plans for expansion? If your company is planning to expand retail operations (more devices on the floor and in any additional warehouses) or add additional corporate offices, how will the solution you choose adjust to your expanding number of devices?
– And of course, cost. What is your budget for a management solution? Remember that you can often save a bit of money by purchasing solutions that cover a suite of IT issues and doing away with some of the point tools being used. This can also lead to a more efficient and effective IT department.
Remember, mobility isn’t necessarily good or bad, but it can cause your organization serious problems if it isn’t managed, such as lost productivity, increased costs or security breaches. These devices are here to stay, whether IT is prepared or not. Proactive consideration of a management solution can save you a lot of headaches later on.”