Posted by Brandon Hill
Can deploying mobile outside the warehouse can save you time and money?
Having a great deal of visibility within your warehouse has obvious benefits. With better insight into when your inventory needs to be replenished or by using a system that can tell you where to store new product, greater visibility can reduce costs associated with lost or wasted product and can also decrease time spent manually picking or putting away.
While mobile systems are often used in today’s warehouses to reap the efficiency and cost rewards of having greater visibility, it is also important to mobilize processes outside the four walls to strengthen the productivity and profitability of your entire supply chain. By employing a mobile unit in the field, connectivity and additional visibility gains can help your organization realize even greater cost and time savings.
The single greatest opportunity for making money with mobile outside the warehouse is with your field sales teams. With mobile systems in place, you can make it easy for your reps to take orders and send them in via smart device. This instant processing can allow your salesperson to turn product back over to customers quickly, as well as easily look up order histories or statuses. Having this instant access to customer purchasing history also provides your field sales with opportunities to upsell or cross-sell new products, based on that customer’s buying patterns. Without having to manually log orders in or tread to and from the warehouse, this allows your reps to meet with many more customers each day and reduce transport costs.
Another way to improve your organization’s efficiency outside the four walls and increase overall supply chain profitability is with your service teams. With real-time response capabilities, your team can respond quickly to job requests and address more service calls without having to drop in and out of the warehouse for updates. Making your service operations more productive also produces increased satisfaction among your customer base, as customers can get real-time updates on the status of their requests and teams are better able to expedite delivery.
Deploying mobile not only limits your field teams’ need to return to the warehouse or office, but you’ll also see that through mobilizing operations your organization will start cutting back on paperwork. Additionally, your overall customer experience – from sales to service – will drastically improve and become more efficient and profitable.