Posted by Brandon Hill
When LANDesk and Wavelink came together in 2012, Steve Daly, the CEO of LANDesk Software, talked about the goals on the horizon for the newly unified team. In the announcement he established the groundwork for the new endeavor. “Together, we will redefine mobility management and provide the market with unrivaled end-to-end mobile management solutions. From the boardroom to the back office, we will enable mobility for people with a job to do.” This has been our directive since the day of the acquisition and we have been working together to provide our customers with MDM solutions that encompass both use cases. As one can imagine, there are a few differences between the boardroom and the back office but when it comes to mobility there are not as many as you may think. Let’s examine MDM from both perspectives.
Unique and Common Mobility Needs
- Mobility Growth: Both the boardroom set and the line of business team are experiencing an explosion of mobile device demands. On the boardroom side theses devices fall into both the BYOD device realm as well as assigned devices. They both share a need to keep up with the expanding wireless ecosystem with effective and powerful mobile device and wireless infrastructure management. As the expectations of users begin to mirror their experiences as consumers, the pressure will be on IT to deliver a seamless user experience for both groups of users.
- Remote Service: “Allow me to take over your computer please.” This is something users are hearing more and more from the IT team on both sides of the enterprise. While this used to be an in network exercise, it has expanded to include mobile devices wherever they may be. How do you compare the mobile service demands of an executive on a business trip to Germany with a delivery driver that needs service on a line of business device? In the end, you would not want either one to be without remote service. On the line of business side, Avalanche Remote Control, a mobile help desk solution, provides administrators with an exact replica of what end-users are experiencing. Remote Control allows administrators to support device users in the field remotely, without actually having to be in the field with the physical device.
- Security: Security is paramount to the management of mobile devices and this drive to maintain it will only increase over the coming years. Both sides of our discussion need the power to identify out-of-policy devices as well as the ability to wipe data using a single user-based policy whether devices are lost or stolen.
- Terminal Emulation: Line of business users need solutions for accessing, managing and maintaining connections to applications resident on host systems. Wavelink TE supports virtually all data types and is tightly integrated to accept data from the keyboard, barcode scanner, voice inputs, RFID reader, and magnetic stripe reader or touch screen.
- Compliance: Mobility management needs to take into account the many compliance-based requirements facing today’s enterprise. Sarbanes Oxley, PCI compliance and regulatory frameworks such as Hippa will continue to require IT follow-through on both sides.
- Visibility: It is essential for IT to understand which devices are actually connected to the network and which users are connected to them. In today’s network environment over half the mobile devices that show up on a network are not corporate owned. This has serious security implications and is of concern to both sides of the enterprise.
What could the future hold for managing both sets of users with a common software approach? Let’s take a look at the possible shape of the future.
- Single Console: The first step on the road to a consolidate approach is to manage mobility behind a single pane of glass. IT needs to have the ability to manage devices from a single console to reduce complexity and software proliferation. Reducing complexity helps IT focus on the things that matter like empowering the end user. One of our first steps in mobility consolidation is Avalanche 5.4. Avalanche 5.4 addresses the growing integration of traditional ruggedized devices and consumer smart devices so IT professionals across many industries can confidently manage, secure and deploy a variety of devices and infrastructure components using the strength, features and functionality of the Avalanche platform.
- Multi Platform: Mobility management needs to make it easy to manage and secure any mobile device connected to a network from tablets, smart phones, and line of business or ruggedized devices. This support should balance the ability the need for IT oversight with the need of the user to work anywhere at any time.
Overall the differences between the boardroom and the back office are minimal when it comes to mobility management and that should make a unified approach to mobility easy on IT professionals.