Wavelink Blog

Category: Mobile Application Management

MODEX 2014

As I write this it’s the end of the week and we have another MODEX under our belts. This year’s show was enormous and well attended by customers, integrators, consulting companies, and students of the industry.

It proved to be a worthwhile show, attendees showing up in droves with active projects, ideas and concepts, and a fire to keep pushing forward. Vendors were there in large numbers covering every aspect of supply chain and distribution from low tech fans and pallet managers to high tech warehouse and distribution data management systems – all with bringing their users improvements in productivity and high return on investment.

Speakeasy in action with Motorola devices on a forklift

Speakeasy in action with Motorola devices on a forklift

Technology advancements continue at a stunning rate from every aspect of materials movement and management. Of course, the cloud had a huge presence at the show as the industry begins to open up and trust moving their business information and transactions over the internet, this is a big step for this industry.

It was a fantastic show for Wavelink. Speech Enablement was the hit of the show, and the high functionality, quick payback, low disruption messages are finally sinking in. We received more requests for on-site productivity audits, proofs of concept, and speech pilots than I can remember from any single event.

Velocity was also a smoking hot topic. It appears manufacturing and distribution companies are moving toward web platforms and are discovering that app performance and disconnections are slowing down their workers. Velocity specifically fixes those problems, AND offers the ability so speech enable web apps making the perfect combo.

MODEX is an every other year show, swapping years with ProMat, its sister show. Wavelink will follow up with all the activity MODEX generated, but we are already looking forward ProMat in Chicago next year!

The Last Days for Point Products

Mobility has been a part of the enterprise for three decades now. However, the ubiquity of mobile use for workers from the warehouse to the corporate office has never been more dynamic. Many companies are not implementing first-time deployments, but replacing older solutions with new, and expanding mobility to a wider range of tasks.

As this wave of mobility refreshes occurs, enterprises are looking for simplicity in their deployments. Hardware options are vast and dynamic. It is hardly feasible to have a single mobile computing platform for all enterprise users. On the software side, point products for a specific task are no longer the most desirable option. Instead, IT teams across businesses demand fewer vendors with more unified solutions that scale across mission-critical applications.connections

Mission-critical mobility is all about productivity—getting things done in the most efficient way possible. This can be visible in such ways as streamlining current worker tasks, or accelerating decision making. As these examples suggest, enterprise mobility is not about which device is best or how that device in managed. It’s not about the content a user can access or a specific software application used on a device. Instead, enterprise mobility is about implementing all these components to deliver maximized user productivity.

Mobility solutions are becoming strategic for businesses. A reactive, “quick fix” for a narrow, specific task is no longer proving to be beneficial for long-term business performance. Point products and their disconnected support are proving to be too costly and are not designed for the entire enterprise.  Instead, a unified mobility strategy is desired; offering a faster, easily quantifiable ROI, seamless implementation, and a long-term strategic solution for mission-critical enterprise mobility.

I invite you to sign up for one of our webinars, where you can learn more.

Android in the Warehouse


The Android platform is rapidly growing. According to recent estimates from analyst firm IDC, Android had 75 percent market share in Q1 of 2013, shipping more than 163 million smartphones during that time. While IDC doesn’t break down how many of those were shipped to consumers vs. enterprises, it wouldn’t surprise us to learn that a big portion of those devices are being used in ruggedized environments.

After all, the Android platform is a good fit for specialized environments like the warehouse. David Johnson of analyst firm Forrester recently told Network World that Android devices were now being considered for a whole host of non-consumer applications, “from movie ticket scanning at the theater front door, to electronic on-board recorders (EOBR) for truckers.”  The Android platform is flexible enough to support specialty devices and applications, unlike iOS devices, which only run on Apple products. It can also be difficult to create new applications for iOS, because of the closed nature of the system. Android, on the other hand, offers more flexibility in designing and publishing new applications and has worked hard to improve the security features of the platform to make it more suitable for business users.

There are also plenty of ruggedized devices that run Android, including devices made by Motorola, Panasonic, Samsung, Honeywell and more. In fact, just last week, Samsung announced their newest ruggedized Android: the Samsung Galaxy S4 Active. Samsung is the leading provider of Android devices, owning 41.1 percent of the market, according to IDC. Though much of the marketing for the ruggedized Galaxy S4 Active has targeted those who lead an active lifestyle (hence the name), its ruggedized features make it a good fit for the warehouse. The Galaxy S4 is sealed against both dust and water and can be operated while wearing gloves.

All this combines to make Android a great option for ruggedized environments – or even the not-so-rugged, such as the retail floor or mobile POS system. As it continues to grow in popularity among consumers, it might spur a stronger push for BYOD in the warehouse, which has not traditionally been a BYOD environment. However, according to Forrester, 37 percent of smartphones used in the enterprise run Android. Eventually, that may push into the warehouse as well.

Mobilizing the Warehouse – Where You Can Expect to Save


Let’s say you work in a 500,000-square foot warehouse. You’re picking from one side of the four walls and replenishing in another, and you’re constantly moving about a building that might be 250 times the size of your home. It’s not hard to see where mobile can come in handy in terms of making your trips to opposite ends of the warehouse more worthwhile, but you’ll need a better business case than that if you’re hoping for handhelds instead of laptops.federatedphoto

First, the overall benefits:

  • Improved TCO – Adopting mobile can reduce the money spent on the device itself and its management. Those laptops will probably have life in your warehouse for a few years, tops, depending on the environment. While there is plenty of hardware out there to withstand harsh conditions, exposure to water, dust, harmful particles, etc., will play a factor in your systems’ life expectancy.  While mobile devices have similar life expectancies, they are usually much cheaper and in many cases, even easier and less costly to manage.
  • Productivity gains: While productivity might be harder to measure than device costs, thiscould save you hundreds of thousands. If your organization is able to save 30 minutes per shift with quicker access to important data, that could amount to a one-year productivity gain of half a million dollars (of course, this depends on the size of your organization).  Another productivity value add for deploying mobile rather than refreshing your current laptop supply is an easy, clean interface from which your employees can use custom-built applications and have quick access to important documents such as manuals, reports, equipment specs, etc.

The everyday tasks mobile will improve:

With these overall benefits in mind, there are specific tasks that mobile will help you streamline to get there, helping you realize the improved productivity and TCO. Using mobile in tandem with warehouse management software (especially voice-enabled) will earn you better accuracy, efficiency and even safety. A good management system will also give you better insight into your inventory and what you might need to refresh, put away or verify. With business-enabling applications and easy scanning capabilities, you can also capture new inventory as soon as you get it. This makes your products sellable, faster.

If you’re still using laptops in your warehouse, or you’re still looking to mobilize certain parts, a better knowledge of where your product is or even what the product is will give you more to work with – more time, more sellable product and ultimately, more money.

The World’s Foremost Mobile Application Management Company


The following comes from Jason Mitchell, Director of Engineering at LANDesk.

This blog has an ambitious title, but I think it is accurate. Let me explain why. The recent definition of Mobile Application Management (MAM) focuses on delivering and securing native apps on mobile devices. These features typically include app wrapping and app distribution. While that’s as extensive as many smart device operation systems allow, Wavelink has a far more comprehensive and compelling feature set.

For more than 20 years, Wavelink has developed products and technologies that have enabled companies to deliver their operational applications to the ever-evolving set of mobile devices that are optimally designed for the task at hand. Let me give an example.

For high transaction processes like picking or sorting in a supply chain logistics operations, companies have host-based applications that need to be displayed on a variety of mobile devices. They do not want to have to add custom logic to the application to handle the different form factors or device drivers needed to access peripherals such as bar code scanners, radios, or printers. This is the market where Wavelink application management solutions exist. The solutions are built for telnet based applications, web applications, and native console applications executing on the server. They take these applications and expose them on any mobile device taking into account form factors, driver integration, security, session persistence, latency, unstable wireless networks, and a variety of others issues the application developer doesn’t want to know about and certainty doesn’t want to handle differently for each device. Wavelink solutions are designed to handle these problems without modifying the original application. This enabling of applications across the mobile devices is unique to the MAM solution Wavelink provides.

In summary, a comprehensive Mobile Application Management solution needs to deliver, secure, and enable applications across any mobile device platform or form factor without modifying the original application. This is why Wavelink is the world’s foremost Mobile Application Management Company.

MDM from the Boardroom to the Back Office and Beyond


When LANDesk and Wavelink came together in 2012, Steve Daly, the CEO of LANDesk Software, talked about the goals on the horizon for the newly unified team.  In the announcement he established the groundwork for the new endeavor. “Together, we will redefine mobility management and provide the market with unrivaled end-to-end mobile management solutions.  From the boardroom to the back office, we will enable mobility for people with a job to do.” This has been our directive since the day of the acquisition and we have been working together to provide our customers with MDM solutions that encompass both use cases.  As one can imagine, there are a few differences between the boardroom and the back office but when it comes to mobility there are not as many as you may think.  Let’s examine MDM from both perspectives.

Unique and Common Mobility Needs

  • Mobility Growth: Both the boardroom set and the line of business team are experiencing an explosion of mobile device demands.  On the boardroom side theses devices fall into both the BYOD device realm as well as assigned devices. They both share a need to keep up with the expanding wireless ecosystem with effective and powerful mobile device and wireless infrastructure management.  As the expectations of users begin to mirror their experiences as consumers, the pressure will be on IT to deliver a seamless user experience for both groups of users.stockxpertcom_id858210_jpg_09a185e593d94fa570c653bd96bdb622
  • Remote Service: “Allow me to take over your computer please.” This is something users are hearing more and more from the IT team on both sides of the enterprise.  While this used to be an in network exercise, it has expanded to include mobile devices wherever they may be. How do you compare the mobile service demands of an executive on a business trip to Germany with a delivery driver that needs service on a line of business device? In the end, you would not want either one to be without remote service. On the line of business side, Avalanche Remote Control, a mobile help desk solution, provides administrators with an exact replica of what end-users are experiencing. Remote Control allows administrators to support device users in the field remotely, without actually having to be in the field with the physical device. (more…)

Keeping the Supply Chain Agile

In the most recent edition of Inbound Logistics, writer Marty Weil takes a closer look at how mobile communication tools are keeping supply chains on the go connected. “Mobile solutions are at work in every part of the supply chain. They are a key part of many warehouse environments, especially in directed picking applications. In transportation, mobile technology has been particularly significant for expedited parcel carriers that use it to improve customer service and continually optimize operations. Private fleets and motor carriers also use mobile devices for tracking shipments and collecting driver performance data.”021_6789_01

In our line of business we see a lot of enterprises who need to manage their operations in real time without impacting their bottom line from an efficiency and cost perspective. Through mobile technology solutions like Mobile Device Management (MDM) and Mobile Productivity Platforms (MPP) it really is easy to take advantage of technology that starts streamlining your supply chain operations immediately. As part of the article, Marty spoke with Wavelink customer Goya Foods, who are using Wavelink’s MDM solution, Avalanche and Wavelink’s MPP voice-directed solution, Speakeasy along with ruggedized mobile devices to improve efficiency in and outside the four-walls. Through mobile solutions they keep the goods moving without worrying about making adjustments on the fly.

For supply chain agility, Marty recommends that enterprises look towards four goals as outlined by consulting firm PwC –

1. Integrating the supply chain with other business functions. Companies that acknowledge the supply chain as a strategic asset achieve 70 percent higher performance. Taking steps to connect supply chain operations to functions such as marketing and sales can help strengthen the entire business.

2. Facilitating supplier partnerships and collaboration. Potential supply chain disruptions make it more critical than ever for companies to share data
and strengthen relationships with key suppliers.

3. Enabling companies to adjust quickly to changes. The better the information companies have at hand, the more responsive their supply chains can be. Without mobile devices, supply chain information can be slow to reach managers.

4. Measuring and managing supply chain data. Companies can use mobile tools to collect supply chain data that informs strategic decisions.

Through the use of mobile solutions supply chain operations can be agile, resulting in increased productivity, visibility and efficiency in moving product, saving money and meeting the growing demands of the customer. To read Marty’s article in its entirety click here. Want to take a closer look at how MDM and MPP tools like Wavelink Avalanche and Wavelink Speakeasy can add agility to your supply chain operations? Contact the Wavelink Sales Team.

Making Money off Mobile Outside the Four Walls


Can deploying mobile outside the warehouse can save you time and money?

Having a great deal of visibility within your warehouse has obvious benefits. With better insight into when your inventory needs to be replenished or by using a system that can tell you where to store new product, greater visibility can reduce costs associated with lost or wasted product and can also decrease time spent manually picking or putting away.

While mobile systems are often used in today’s warehouses to reap the efficiency and cost rewards of having greater visibility, it is also important to mobilize processes outside the four walls to strengthen the productivity and profitability of your entire supply chain. By employing a mobile unit in the field, connectivity and additional visibility gains can help your organization realize even greater cost and time savings.iphonebusinessuser

The single greatest opportunity for making money with mobile outside the warehouse is with your field sales teams. With mobile systems in place, you can make it easy for your reps to take orders and send them in via smart device. This instant processing can allow your salesperson to turn product back over to customers quickly, as well as easily look up order histories or statuses. Having this instant access to customer purchasing history also provides your field sales with opportunities to upsell or cross-sell new products, based on that customer’s buying patterns. Without having to manually log orders in or tread to and from the warehouse, this allows your reps to meet with many more customers each day and reduce transport costs.

Another way to improve your organization’s efficiency outside the four walls and increase overall supply chain profitability is with your service teams. With real-time response capabilities, your team can respond quickly to job requests and address more service calls without having to drop in and out of the warehouse for updates. Making your service operations more productive also produces increased satisfaction among your customer base, as customers can get real-time updates on the status of their requests and teams are better able to expedite delivery.

Deploying mobile not only limits your field teams’ need to return to the warehouse or office, but you’ll also see that through mobilizing operations your organization will start cutting back on paperwork. Additionally, your overall customer experience – from sales to service – will drastically improve and become more efficient and profitable.

(There must be) 100 Ways to Manage iPhones


The following comes from Robert DeStefano, Product Marketing Manager for Wavelink/LANDesk:

In-house estimates suggest that roughly 140 companies claim to offer Mobile Device Management (MDM). Most of them lead their messaging by waving the iOS flag and images of Andy the Android to highlight their ability to support consumer operating systems in the face of BYOD initiatives.  What’s interesting is that when it comes to mobile device management, drawing attention to the iOS and Android platforms makes most MDM solutions indistinguishable from one another.  Apple, for example, doesn’t allow MDM clients to take control over the device remotely.  Therefore, all these MDM solutions have the same limitation.  Give or take a few specification bullet points, 140 solutions provide about the same capabilities when it comes to managing a smartphone. stockxpertcom_id858210_jpg_09a185e593d94fa570c653bd96bdb622

According to Gartner, 65% of enterprises will adopt an MDM solution for corporate-liable users over the next four years, and 90% of enterprises will be supporting two or more mobile operating systems in their environment.  With so much attention drawn to the BYOD-specific needs (not to suggest these aren’t important) of a Mobile Device Management solution, there is something even larger that enterprises should be taking into consideration: Managing productivity throughout the enterprise.


Addressing the Increasing Adoption of Consumer Devices in the Warehouse

Smart Devices

The following comes from Mike Temple, Product Manager for Wavelink.

We recently introduced our latest mobile device and wireless infrastructure management solution, designed to solve the challenges associated with managing today’s wireless ecosystem. While this newest solution, Avalanche 5.4, performs the vital functions that we’ll mention later in this blog post, we believe it’s important to call out some trends and industry movement we’ve noticed and our customers have reiterated in discussions with them about their current needs and pain points. In fact, these customer discussions and industry movements were inspiration behind the new features available with Avalanche 5.4.

  • Integration of iPads and other consumer devices on factory or retail floors: You might have noticed while you were doing your holiday shopping a couple months back that there was a noticeably greater amount of iPads ringing you up, in place of the traditional POS systems or cash registers. Organizations are looking to reap the productivity and employee satisfaction benefits associated with mobility. While many field tasks still require special ruggedized devices, some companies are choosing tablets that their employees might be more familiar with. For this reason and because of the conversations we’ve had with customers beginning iPad or Android-based device deployments in 2013, we knew it was important to optimize the support for iOS6 and Android platforms for the new version of Avalanche. (more…)