Posted by Robert DeStefano
Enterprise mobility is so fast-moving that many companies find themselves seeking any means they can to introduce some stability into their deployments. Changing hardware, operating systems, evolving security and mobility management requirements and more can make anyone feel like they’re in a whirlwind when trying to create a mobility strategy. One of the few areas where you might feel more control is the mobile application, and there’s that moment where the thought creeps in: “Why don’t we just develop our own mobile apps? Then we’re in control.” There are times when an internally developed or custom mobile application can make sense, and I’ll discuss that in another post. However, there are many times where this ambition to Write-Your-Own can lead to disaster for your worker productivity – especially for consumer device operating systems like iOS and Android.
First, consider how you’ll write your own mobile app. What OS platform will you target? If you begin writing for iOS, are you certain you’ll never want to go to any version of Windows? Are you that certain of the demise of market-leading Android?
Next, there is the OS version you’ll choose. If you begin developing for Android Kit-Kat, are you sure your app will be compatible with Android “L” when it is released? How about “M”, “N”, and “O” – all of which will undoubtedly be released during the life of your enterprise mobile deployment. Even minor OS updates need to be considered: sometimes OS updates break stuff. Will you be ready for that continuous support?
Are you using any peripherals in your mobile deployment? If you’re deploying for mission-critical tasks, you might be deploying barcode scanning attachments, or mobile payment accessories. The providers of these accessories make changes to their own SDK’s, and managing these revisions warrant the same level of attention as OS updates.
Then, there is the overarching issue of resource investment. Writing an application for a specific task may not be the best way to optimize the productivity of workers performing that task. It may also not be the best use of internal developers’ time – time that may be better served on projects that optimize the very business processes you’re looking to standardize on with a custom application.
Among the great advantages of Wavelink Terminal Emulation (TE) is that it can offer the stability you’re looking for in your mobile application. Wavelink TE clients are available for all the leading mobile operating systems: from Windows CE/Mobile to iOS and Android. You don’t need to worry about managing the OS updates – Wavelink offers day 1 support for most new OS versions, and works with device and peripheral manufacturers to ensure compatibility with their SDK releases. Finally, TE already works with your supply chain management systems, so you don’t need to invest in integration. If you’re looking to bring a level of security and stability to your mobile strategy, Wavelink TE is the way to go.
No matter how you say it, productivity gains are the objective of mission-critical mobility deployments all around the globe. From New York to Beijing, and Frankfurt to Seoul, enterprises all over are looking for ways to help workers be more productive. These gains can’t be realized only in pockets of the world economy, but must be accessible everywhere. How can companies accelerate the realization of the benefits of enterprise mobility?
- Speak the worker’s language: provide mobility solutions that are easy for workers to understand. This starts with presenting mobility software clients in their local language. (more…)
Posted by Kelly Ungs
In this brief, I am going to tell you three signs that you can easily spot that will tell you if you can optimize your warehouse or distribution center operations. I am going to make an assumption here that you are already using a terminal emulation or browser based materials management system. I don’t care which one, just that it is based on Telnet (TE) or a browser. Wavelink can easily and quickly enable voice for almost any of those in the market today. It can be a WMS, ERP, CRM, or any other system that drives your workers and allows them to feed work information into as they do their job.
- First, watch your workers. If they are frequently stopping to read their paper or the display on their mobile computer/scanning device, then you can likely reduce the amount of time it takes for them to do their job. The more they stop, the more you can easily improve it. The device display is still critical because it can contain so much information vital to competing the task or be used in configuring and troubleshooting, but if workers are often stopping to read we can help. Tasks assignment and reminders can be spoken to the worker allowing them to continue moving toward their goal as they listen.
- Next, does it take a long time to bring people on board in your operation? Is most of the time spent trying to explain what all the parts and exceptions are, and are those already in your IT systems you use to collect data as they work? If the answer is yes to either of those, then Speakeasy can likely help you improve productivity. It has the ability to break the task down to small explainable parts. Workers can ask the system to repeat commands, locations, and data sent to them by the host that is required to do their job. Workers who formerly went through three-day training sessions now are frequently productive workers in less than a half day of job training. The end time depends on your processes and automation but we almost always can reduce this time.
- Finally, are your workers more productive when they have both hands free to work? Headsets and ring scanners attached to mobile computers allow workers to dive in with both hands and optimizes worker productivity. As a benefit this reduces lost and broken devices as workers are not setting them down to do the work before recording and updating systems with their work in process or completed tasks.
Posted by Robert DeStefano
Enterprises of all sizes and across industries require different levels of onsite control of their enterprise mobility deployments. Couple this with the unique restrictions that corporations place on mobile internet access and there’s a compelling need for choice among the deployment options when considering an enterprise mobility management solution.
The benefits of a cloud-based deployment are centered on simplicity. Selecting a cloud-based (or SaaS) deployment method frees up internal IT staff to focus on other initiatives. Server components are managed externally by product experts, making a cloud deployment simple and fast. This is in addition to the most obvious benefit of a SaaS deployment – immediate access to software updates.
However, there are enterprises around the world that require, or simply prefer, to have the greatest amount of control over their enterprise mobility management system. An On-Premise deployment method provides this, in a more traditional, shrink-wrapped installation. Companies choose this model often because they like the security of having the entire deployment completely within their corporate intranet. It also provides IT teams with complete control of scheduling updates and patches.
Which option is best? Start by determining the security compliance and control requirements your organization has in place. Next, determine the level of IT staff that will be working with the enterprise mobility management console, and the time they have to handle maintenance to it. Follow that with some considerations related to control. Does the company prefer the accelerated access to software updates and enhancements? Or, does it benefit the business to have IT control the timing of updates to fit in between peaks in the operations cycle?
With both SaaS-based and On-Premise options, Avalanche 6.0 provides businesses with the ability to select the method of deployment that fits each business best. Whether mixed device deployments or BYOD, operational task workers, customer-facing workers, there is no need to compromise. When you’re deploying enterprise mobility, manage those deployments with the enterprise mobility management solution that has been trusted by corporations for decades, ready to be deployed in the method that fits your business.
The Mix of Consumer and Rugged Mobile Devices in the Enterprise
Has your experience at retail stores been different lately? Or perhaps you’ve had a different experience at a medical facility? Maybe your own work has changed recently. A significant change across industries has been in the number and types of mobile devices being used by all sorts of workers. Whether you’ve completed a sales transaction by signing on a smartphone, or checked in at your doctor’s office using a tablet, there is no denying that mobile devices are proliferating in enterprise use cases.
In most mission-critical mobility deployments, enterprises have deployed rugged mobile computers. Consider the devices carried by parcel couriers, stockroom workers and others. There’s an obvious need for durability, so that these mobile computers can withstand frequent drops, extreme temperatures, and in some situations, hazardous environments (think oil rigs). Technologies that help these workers accomplish their tasks include advanced data capture capabilities, such as barcode scanning, RFID, and perhaps payment transaction capabilities.
As consumers, we don’t often interact with these workers as they complete their tasks. The use cases are not typically consumer-facing. However, there is an increasing contingent of enterprises that are placing more mobility into the hands of workers who are visible, and directly interacting with consumers. These workers are still performing mission-critical activities – particularly in revenue generating roles, for the enterprise.
Over the past few years, companies have explored the evolving smartphone and tablet options for these workers. In some cases, the benefits of these consumer-grade devices have proven not to be the best fit for the business, due to fragility, theft, or other limitations. These enterprises have generally opted to revert to the familiar – the rugged mobile computers that are likely being used in traditional task-based use cases. By contrast, there are enterprises across industries that have chosen and successfully deployed consumer smartphones and tablets into consumer-facing use cases.
There is no denying the selection of enterprise mobility hardware has expanded significantly over the last five years. Whether going with traditional, rugged mobile computers, or consumer-grade devices, it is exciting to see the accelerated adoption of mobility across enterprises – especially as it gets into the hands of the workers with whom we, as consumers, interact. However, this also creates a new IT challenge: Some workers are carrying rugged mobile computers, others have consumer devices. There is overlap in applications and content access as well. For all these users, there is a bottom line benefit to their mobile productivity. Fortunately, Wavelink Avalanche is there to be able to ensure all these users – task-oriented and customer-facing, are optimally productive.
This is the first in a two part series on the benefits, and the quick and easy install, of Wavelink Speakeasy.
Everyone involved in warehousing or distribution center operations knows there is a clear, sharp focus on increasing productivity and accuracy. The market is full of companies that offer optimizing solutions, but most want you to throw away most of what you have and start over. The Wavelink solution, Speakeasy, is a lot of fun to bring to the market because it is evolutionary rather than revolutionary, allowing you to capitalize on the system you have spent so much time optimizing and training your employees to use.
It may come as a surprise to you, but chances are good that if you are in warehousing, distribution, or even manufacturing that your system is already a voice solution. If your systems offer a terminal emulation (telnet) or web interface Wavelink can show you that you already own a voice solution. It will lead to increased productivity, improved accuracy, and a safer work environment to save you in many ways.
Wavelink’s promotion of Speakeasy says that you can have a speech solution in place in 30-days or less. For most in the industry that sounds too good to be true because traditional systems require a lot of analysis, coding, integration with host based systems, testing and validation, and then training for users and systems support staffers.
With traditional voice systems, IT typically has to be deeply involved to install the required servers, verify the WLAN can carry the extra new traffic the voice systems create, and then resolve all of the extra new issues with feeds to corporate IT systems. Things like the productivity measurement systems you use today will likely go out the door to be replaced by something new from your voice provider.
If a spec is slightly off mark or a process changes between the time of spec and implementation the process grows longer and most of these steps need to be repeated. Some traditional voice implementations can drag on for years before customers can either add more functions or move to additional facilities even though they run the same corporate IT systems.
The Wavelink Speakeasy voice implementation method starts the same way, but the end is very different and in a very good way.
The initial engagement is a study of your current programs and methods used in your operations. An analyst will perform an interview over a day or two to learn about the methods you use, and how your workers work in your systems. They will seek to learn the standard methods, and identify the exceptions of what happens when things go wrong or off the standard track.
Your application screens, workflow, and error messages will be captured with Wavelink tools. Each step of your process is captured to help integrate voice into your application to optimize the voice enablement.
Depending on the complexity of your systems, this interview and the analysis can take a week to 2 weeks. The result is a WebEx type meeting where the captured processes are walked through. The processes are verified, solutions are proposed and demonstrated, and the voice enablement of your current system is displayed before your eyes and ears. You have freedom to modify anything being discussed with a goal of locking down your application flow.
The changes you discuss are reviewed and a follow up meeting is set with a goal for one more WebEx discussion, and then the initial validation in your facilities on your systems in 2-3 weeks.
Once the updates are made to your satisfaction and the dates are set, it is time to demonstrate the system in your environment. Since we use your system, there is no huge cutover to a new system, we can test and validate with one worker in your current production environment. All of the work is done on the device, so your systems won’t even know a worker is using voice.
Visit us on Friday, February 28th for the second part in this series – How employees are brought on board and all the additional benefits, including reduced training, Speakeasy brings in 30-days or less.