Wavelink Blog

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Chances are Good you Already have a Voice-ready App in Production but Didn’t know it! – Part 1

This is the first in a two part series on the benefits, and the quick and easy install, of Wavelink Speakeasy. 

Everyone involved in warehousing or distribution center operations knows there is a clear, sharp focus on increasing productivity and accuracy. The market is full of companies that offer optimizing solutions, but most want you to throw away most of what you have and start over. The Wavelink solution, Speakeasy, is a lot of fun to bring to the market because it is evolutionary rather than revolutionary, allowing you to capitalize on the system you have spent so much time optimizing and training your employees to use.

It may come as a surprise to you, but chances are good that if you are in warehousing, distribution, or even manufacturing that your system is already a voice solution. If your systems offer a terminal emulation (telnet) or web interface Wavelink can show you that you already own a voice solution. It will lead to increased productivity, improved accuracy, and a safer work environment to save you in many ways.

Wavelink’s promotion of Speakeasy says that you can have a speech solution in place in 30-days or less. For most in the industry that sounds too good to be true because traditional systems require a lot of analysis, coding, integration with host based systems, testing and validation, and then training for users and systems support staffers.

With traditional voice systems, IT typically has to be deeply involved to install the required servers, verify the WLAN can carry the extra new traffic the voice systems create, and then resolve all of the extra new issues with feeds to corporate IT systems. Things like the productivity measurement systems you use today will likely go out the door to be replaced by something new from your voice provider.

If a spec is slightly off mark or a process changes between the time of spec and implementation the process grows longer and most of these steps need to be repeated. Some traditional voice implementations can drag on for years before customers can either add more functions or move to additional facilities even though they run the same corporate IT systems.

The Wavelink Speakeasy voice implementation method starts the same way, but the end is very different and in a very good way.

Speakeasy in ActionThe initial engagement is a study of your current programs and methods used in your operations. An analyst will perform an interview over a day or two to learn about the methods you use, and how your workers work in your systems. They will seek to learn the standard methods, and identify the exceptions of what happens when things go wrong or off the standard track.

Your application screens, workflow, and error messages will be captured with Wavelink tools. Each step of your process is captured to help integrate voice into your application to optimize the voice enablement.

Depending on the complexity of your systems, this interview and the analysis can take a week to 2 weeks. The result is a WebEx type meeting where the captured processes are walked through. The processes are verified, solutions are proposed and demonstrated, and the voice enablement of your current system is displayed before your eyes and ears. You have freedom to modify anything being discussed with a goal of locking down your application flow.

The changes you discuss are reviewed and a follow up meeting is set with a goal for one more WebEx discussion, and then the initial validation in your facilities on your systems in 2-3 weeks.

Once the updates are made to your satisfaction and the dates are set, it is time to demonstrate the system in your environment. Since we use your system, there is no huge cutover to a new system, we can test and validate with one worker in your current production environment. All of the work is done on the device, so your systems won’t even know a worker is using voice.

Visit us on Friday, February 28th for the second part in this series – How employees are brought on board and all the additional benefits, including reduced training, Speakeasy brings in 30-days or less. 

How to Score a Winning Touchdown for your BYOD Policy

It’s a final nod to American football references from me (at least until the draft in May), but consider the requirements of an enterprise mobility policy: there are a lot of parts that need to be considered to make a deployment successful, similar to a championship winning team. When the strategy is thorough and the numerous “what-if” scenarios are played out, success is far more likely than for a team that doesn’t plan.

BYOD, like any other component of an enterprise IT strategy, needs to be strategically implemented for the best results. Just as no individual player on a team is greater than the team, BYOD should not be viewed individually; so as not to exclude other mobility initiatives across the enterprise.

To continue the “BYOD as an athlete” analogy, BYOD needs to be a versatile, balanced policy. This means that it needs to support all the leading mobile operating systems equally (or at least as equally as Google, Apple, and Microsoft allow). It needs to enable the mobile worker to be optimally productive – regardless of their hardware selection.

However, as a component of a larger enterprise mobility strategy, BYOD needs to be deployed in a manner that unifies it with the requirements of complementary mobility components – like teammates. For example, managing BYOD should be unified with the solution for managing other mobility hardware deployed within the company – such as rugged mobile devices used at the loading dock, in the warehouse, etc. Why would an enterprise want a different console for managing BYOD? A separate management system specific to BYOD creates the kind of friction synonymous with a self-interested player on the football team – disruption, confusion, and complexity, as IT administrators need to toggle screens and systems just for BYOD users.

The big play that scores points with IT administrators and mobile users is to deploy BYOD policies in a common enterprise mobility management solution like Wavelink Avalanche.  Doing so enables enterprises to unify the management of all their mobile deployments. It enables BYOD support without compromising the support that mission critical mobility users need. Want to throw the winning touchdown? Using Wavelink Avalanche also allows for management of the entire enterprise deployment – all enterprise mobile devices (BYOD, rugged mobile computers, etc.), mobile applications and content access, network infrastructure, and printers. That’s a game plan that will enable maximum worker productivity, and maybe earn you a ride on the shoulders of your fellow IT administrators and mobility users.

Addressing the Increasing Adoption of Consumer Devices in the Warehouse

Smart Devices

The following comes from Mike Temple, Product Manager for Wavelink.

We recently introduced our latest mobile device and wireless infrastructure management solution, designed to solve the challenges associated with managing today’s wireless ecosystem. While this newest solution, Avalanche 5.4, performs the vital functions that we’ll mention later in this blog post, we believe it’s important to call out some trends and industry movement we’ve noticed and our customers have reiterated in discussions with them about their current needs and pain points. In fact, these customer discussions and industry movements were inspiration behind the new features available with Avalanche 5.4.

  • Integration of iPads and other consumer devices on factory or retail floors: You might have noticed while you were doing your holiday shopping a couple months back that there was a noticeably greater amount of iPads ringing you up, in place of the traditional POS systems or cash registers. Organizations are looking to reap the productivity and employee satisfaction benefits associated with mobility. While many field tasks still require special ruggedized devices, some companies are choosing tablets that their employees might be more familiar with. For this reason and because of the conversations we’ve had with customers beginning iPad or Android-based device deployments in 2013, we knew it was important to optimize the support for iOS6 and Android platforms for the new version of Avalanche. (more…)

Securing the First Responders: With today’s critical infrastructure threats, how can you ensure your city’s response team’s rugged devices are secure?

In an emergency first responders need to be focused on their number one priority – be it saving lives, protecting citizens and preventing crimes. Worrying about the security of the technology they have with them shouldn’t be of concern. In fact keeping onboardPolice Car laptops and smartdevices that are the make-up of numerous fleet vehicles, such as police and fire vehicles secure shouldn’t even be a secondary thought. It should be simple and should just run in the background. With technology changing rapidly it is vital to ensure information that is sent to public servants, law enforcement officials and military personnel is secure. But while technology is changing rapidly it doesn’t mean that budgets are increasing to account for all these new devices or the changing climate of new threats.

Simple to use, simple to manage device management that protects the infrastructure of every city’s government is possible and in most cases requires very little in way of investment.

What should a city or government entity look for in a mobile device solution?

  1. 802.11 provisioning with industry standard encryption and authentication protocols
  2. Access Point (AP) detection and reporting with various IDS-oriented enhancements to assist with identification, alerting, monitoring and reporting of potential threats and a holistic view into the state of the agency’s security
  3. Ability to remotely manage configurations and updates of all Access Points across a city from one location
  4. Encryption of all communication channels and database encryption
  5. Device location mapping; enabling the lock down and wiping of devices when needed
  6. Push down all device software updates over the air without the need to physically bring in critical devices that are needed 24/7. Industrial laptops are powerful tools but they can be rendered virtually useless in an emergency if they are not kept up-to-date. Push down a security patch from a central location and save critical time and money
  7. Device management that doesn’t take up valuable bandwidth. Send out a software package in seconds without it hindering GPRS that is being used not only to update software applications but basic data communications with officers and firefighters out in the field
  8. Security for all wireless data transmissions that includes a seamless handoff between the various wireless network infrastructures in operation

Remember you don’t need to buy the latest and greatest device with the pretense that because it’s newer it’s going to be more secure. By making simple IT infrastructure changes using existing devices it is more than possible to stick to the budget without sacrificing security. A simple to use centralized mobile device management solution that plans, deploys, secures, monitors and maintains enhances the reliability and security of the tools first responders need to use.

On the Road – RedShift

Joe [Wilson] gearing up for solution demonstrations at RedPrairie’s RedShift: LATAM event in Mexico City

Wavelink at ScanSource’s Next is Now

Kelly Ungs, Senior Director of Channels, is back on the road in South Carolina at ScanSource’s Next is Now Partner Conference.

Zebra Barcodes – Literally?

A short post today, but nonetheless interesting. I stumbled upon an article that blends nature and the AIDC industry perfectly into one another…I hope the folks at Zebra are on this!

An Update to the Ferrari Barcode “Scandal”

As you likely saw (and see right under these here words, in the post below), there was a bit of scandal around the Ferrari F1 team and whether they were using subliminal advertising in barcode images.

Well, our good friends at Zebra Technologies sent out a follow-up on the issue this morning. Good thing, since we had completely missed the article!  So, what was Ferrari’s response? You’ll have to click here to find out.

Happy Friday everyone, and to all the mothers out there, we extend you a very lovely Mothers Day weekend!

Ferrari’s, Marlboro, Subliminal Advertising and… Barcodes!?

Ducati motorcycle with barcode-like image; courtesy of www.gomonews.com

Not a list of items you would normally come across, I know. But apparently, according to this article, there has been a bit of an uproar on the potential use of barcode images that look like a pack of Marlboro cigarettes on Ferrari F1 cars.

Of course, whether it does actually look like a pack of Marlboro’s is being contested between European anti-tobacco groups and the Ferrari/Marlboro side. On our side of things, what’s most interesting is that if you check out the GoMo link, they mention that the barcode is so realistic, that barcode software actually tries to interpret it! Art imitates life?

LXE Factory enables Wavelink TE

Supplychainbrain.com article regarding Wavelink Terminal Emulaiton

http://www.supplychainbrain.com/content/nc/technology-solutions/rfid-wireless-bar-code-voice/single-article-page/article/lxe-expands-connectivity-offerings-with-wavelink/