Wavelink Blog

Category: Voice

The World’s Foremost Mobile Application Management Company


The following comes from Jason Mitchell, Director of Engineering at LANDesk.

This blog has an ambitious title, but I think it is accurate. Let me explain why. The recent definition of Mobile Application Management (MAM) focuses on delivering and securing native apps on mobile devices. These features typically include app wrapping and app distribution. While that’s as extensive as many smart device operation systems allow, Wavelink has a far more comprehensive and compelling feature set.

For more than 20 years, Wavelink has developed products and technologies that have enabled companies to deliver their operational applications to the ever-evolving set of mobile devices that are optimally designed for the task at hand. Let me give an example.

For high transaction processes like picking or sorting in a supply chain logistics operations, companies have host-based applications that need to be displayed on a variety of mobile devices. They do not want to have to add custom logic to the application to handle the different form factors or device drivers needed to access peripherals such as bar code scanners, radios, or printers. This is the market where Wavelink application management solutions exist. The solutions are built for telnet based applications, web applications, and native console applications executing on the server. They take these applications and expose them on any mobile device taking into account form factors, driver integration, security, session persistence, latency, unstable wireless networks, and a variety of others issues the application developer doesn’t want to know about and certainty doesn’t want to handle differently for each device. Wavelink solutions are designed to handle these problems without modifying the original application. This enabling of applications across the mobile devices is unique to the MAM solution Wavelink provides.

In summary, a comprehensive Mobile Application Management solution needs to deliver, secure, and enable applications across any mobile device platform or form factor without modifying the original application. This is why Wavelink is the world’s foremost Mobile Application Management Company.

What Eric Schmidt Can Learn from Warehouse Employees – Get Used to Talking to A Device

Google GlassesSince the introduction of Siri on the iPhone4 in 2011, voice recognition technology has become more mainstream than ever. However, that doesn’t mean that people have become any more accustomed to speaking to their technology. The process can be somewhat unsettling and even technologists themselves think so. According to Reuters, Google CEO Eric Schmidt recently stated that talking to Google Glass was “the weirdest thing.” In fact, Saturday Night Live recently poked fun at Google Glass and how awkward it can be to talk to a device on your face.

Voice recognition can be a bit strange at first but warehouse workers have been doing it for years.  Voice in the warehouse can dramatically improve safety by allowing workers to work in a hands and eyes-free environment. It also delivers 99 percent accuracy and at least a 10 percent improvement in productivity to warehouse applications such as data-entry, picking and processing. Though voice applications in today’s warehouse resemble an operator headset, it would make sense for future devices to resemble (or actually be) Google Glass.

Though at a $1,500 price point, Google’s first-to-market product isn’t exactly price friendly to many businesses. That said one of the first voice recognition products for the consumer market, Dragon Dictate, originally retailed for $9,000!

Speakeasy in Action

Speakeasy in Action

While prices for wearable’s like Google Glass are sure to drop as the technology becomes more mainstream, will talking to a device ever feel completely normal? In the late 20th century, being tethered to a phone all day every day never seemed plausible either, but with the rise of smartphones, that is our new reality. Only time will tell as to whether or not voice recognition devices will become the new norm. In the meantime, just ask any warehouse employee – they’ll tell you it’s all in a day’s work.

Keeping the Supply Chain Agile

In the most recent edition of Inbound Logistics, writer Marty Weil takes a closer look at how mobile communication tools are keeping supply chains on the go connected. “Mobile solutions are at work in every part of the supply chain. They are a key part of many warehouse environments, especially in directed picking applications. In transportation, mobile technology has been particularly significant for expedited parcel carriers that use it to improve customer service and continually optimize operations. Private fleets and motor carriers also use mobile devices for tracking shipments and collecting driver performance data.”021_6789_01

In our line of business we see a lot of enterprises who need to manage their operations in real time without impacting their bottom line from an efficiency and cost perspective. Through mobile technology solutions like Mobile Device Management (MDM) and Mobile Productivity Platforms (MPP) it really is easy to take advantage of technology that starts streamlining your supply chain operations immediately. As part of the article, Marty spoke with Wavelink customer Goya Foods, who are using Wavelink’s MDM solution, Avalanche and Wavelink’s MPP voice-directed solution, Speakeasy along with ruggedized mobile devices to improve efficiency in and outside the four-walls. Through mobile solutions they keep the goods moving without worrying about making adjustments on the fly.

For supply chain agility, Marty recommends that enterprises look towards four goals as outlined by consulting firm PwC –

1. Integrating the supply chain with other business functions. Companies that acknowledge the supply chain as a strategic asset achieve 70 percent higher performance. Taking steps to connect supply chain operations to functions such as marketing and sales can help strengthen the entire business.

2. Facilitating supplier partnerships and collaboration. Potential supply chain disruptions make it more critical than ever for companies to share data
and strengthen relationships with key suppliers.

3. Enabling companies to adjust quickly to changes. The better the information companies have at hand, the more responsive their supply chains can be. Without mobile devices, supply chain information can be slow to reach managers.

4. Measuring and managing supply chain data. Companies can use mobile tools to collect supply chain data that informs strategic decisions.

Through the use of mobile solutions supply chain operations can be agile, resulting in increased productivity, visibility and efficiency in moving product, saving money and meeting the growing demands of the customer. To read Marty’s article in its entirety click here. Want to take a closer look at how MDM and MPP tools like Wavelink Avalanche and Wavelink Speakeasy can add agility to your supply chain operations? Contact the Wavelink Sales Team.

How About a Top 5 List? 5 Reasons We Like Voice

Speakeasy in Action

Voice has gotten a lot more attention in the last few years. Between Apple’s introduction of Siri to the rapidly growing popularity of applications like Dragon Dictation, voice is more than what crazy people hear in their heads. It’s a valuable tool for productivity, efficiency and even safety. Let’s rundown some of the benefits:

  1. Improve safety in your warehouse.  Distracted driving is a big problem on our roadways. Slogans like “talk, text, crash,” and commercials about the “last text he read before he died” send a powerful message about avoiding distracted driving. There may not be cars in the warehouse, but there are trucks, forklifts and other motorized vehicles that can be just as dangerous. Distracted driving isn’t just a problem on the road, it’s a problem in the warehouse too. About 100 workers are killed and 95,000 are injured in forklift accidents every year, according to the Occupational Health and Safety Administration. Voice solutions remove the need for drivers to look down at their devices while driving. Instead, a voice in their headset tells them where to go and what to do when they get there.
  2. Increase efficiency. You can read all about this in an earlier blog post from my colleague, Gemma Randazzo, which details the ways voice can improve efficiency. The bottom line is that adding voice can improve accuracy by reducing mis-picks. With a 99.9 percent accuracy rate, voice decreases the time spent correcting errors and time lost on inaccuracies.
  3. Drive productivity. While the seconds saved looking down at a device, then up at a product, then down at a device may not seem impactful, if you reduce or eliminate those seconds, it adds up fast. Voice is also typically accompanied by hands-free devices, which have a well-documented 15-20 percent gain in productivity associated with them.
  4. Versatility. Voice isn’t just for picking. It can also help with processes outside the warehouse, including mobile inspections, field services and yard management. It offers the same benefits – productivity, efficiency, etc. – to those processes outside the warehouse as it does to picking inside.
  5. Speedy implementation. One of the best parts of voice is that it can be implemented very quickly. Unlike with many other applications, which require a system overhaul, device upgrades, or other time-consuming changes, voice can be added quickly and easily, so the benefits can also be realized quickly and easily. To see what we mean, check out this video where Goya Foods talks about their experience with voice:

RBTE Preview: What we’re looking forward to at RBTE

Retail Business Technology Expo Banner

The following comes from Willem Beets, Director of Sales EMEA for Wavelink

The Retail Business Technology Expo kicks off tomorrow, Tuesday, March 12 at Earl’s Court in London. This is our third year (visit us at Stand 342) at the event and each year it continues to expand and showcases the constant innovation retailers and retail solution providers are making. We really enjoy the time we spend talking to existing customers and meeting new people and hearing about their areas of concerns and of course areas of success.

Something that continues to be on everyone’s minds is BYOD. It isn’t going anywhere and there are no shortage of opinions of where it is going and the potential headaches Retailers face when bringing it into their environment. In a recent study by Retail Systems Research they found that “In three years’ time, retailers expect mobile and digital payments to catapult from almost nothing to a major piece of their payments environment.”

While we don’t see this as necessarily “new” news, after all BYOD is on everyone’s minds, what continues to be a concern is the prevailing message of uncertainty BYOD brings and in this specific case the format payments will take in the future. For example, as Retailers work towards bringing these consumerized devices on to the shop floor as part of their payment system they need to also need to account for securing them. While we all love shiny and new technology, implementing it throughout the retail environment can feel overwhelming especially on tight budgets. How do you keep ahead? We are excited to share our views on BYOD and areas where simplification is possible.

Also front and center on our mind is Voice and how not only can higher productivity easily be achieved with Voice solutions, such as Wavelink Speakeasy, but how it can be achieved simply and with immediate ROI. Adding voice to your existing applications such as WMS, ERP and/or CRM can be achieved in as little as 30-days and without the need to purchase new rugged mobile devices, servers or even modification or replacement of the host application. Stop by Stand 342 and watch a demonstration on just how easy it is to add voice to your retail strategy. You can even enter your name for a chance to win a Kindle Fire HD.

See you in London!

Customer Spotlight – Cofares Increases Efficiency in the Distribution Center

The Cofares Group supply products ranging from medicine to health and beauty products to 13,000 pharmacies in Spain from nearly 30 distribution centers. Often they deliver orders that range from one to 20 items to each pharmacy three or four times a day. They need to be able to make these deliveries quickly and accurately.

“Our customers evaluate us based on our ability to deliver complete and accurate orders,” said Abelardo Vaquerizo, duty manager of Cofares Group. “It is a hectic environment where we need to fill orders quickly, but it doesn’t matter how fast we are if we get an order wrong.”

Distribution centers process a large number of orders on a daily basis and Cofares is no different. Most of the medicines are filled by automated machines, but health and beauty items are picked by hand from the warehouse and loaded into delivery trucks. It is a logistical challenge to ensure that the right items get in the right order on the right trucks every time in the most accurate and efficient way possible.

CASE STUDY-COFARES_Final_Page_1With the number of orders being processed every day, it is a logistical challenge to ensure the right items get in the right order on the right trucks every time. Cofares, through its technology partner, Felguera TI, an affiliate company of Duro Felguera, selected the Speakeasy voice solution from Wavelink to add text-to-speech and speech-to-text functionality to their warehouse applications. The ability for Speakeasy to combine voice with other types of data entry, such as bar code scanning, provides a further crosscheck to ensure that tasks are accurately completed.

“We have initially implemented Speakeasy in two of our larger distribution centers in Madrid,” says Vaquerizo. “Workers are able to speak into their device the item they need to pick and have it speak back to them with a bin location. Once there, they can scan the barcode on the bin, select the items and verbally confirm the item and quantity. This gives us even greater accuracy while also helping them complete the task faster.”

In locations where Speakeasy is being used, Cofares handles approximately 1,200 orders per day. Prior to Speakeasy, there was an average of 20 to 30 errors in those orders, which was still a 97.5 percent accuracy rate. However, with each incorrect order, there was the cost of returning the product and a loss of the sale as well as the negative impression it left with the customer. With Speakeasy, Cofares has virtually eliminated errors with an average of zero to two errors per 1,200 orders.

Cofares were also able to benefit from an intuitive user interface, which allows any employee to pick up a device and use it immediately without needing to create a voice profile. Vaquerizo adds, “Our employees have been very happy with the ease with which they can use Speakeasy. We have experienced very short training times, where we have been able to quickly get a new worker using the system. This was a big cost benefit in terms of our ability to be immediately productive.”

Since Speakeasy is a client-side solution that does not require the addition of voice servers or modification to the host applications, the implementation of the voice solution went smoothly and was completed in just a matter of days. Adding voice to streamline your operations should be simple, straightforward and effective, in today’s non-stop supply chain environment it just has to be.

Finding Your Voice

We’ve been using key-based commands to operate technology for several decades. However, in the past few years, we’ve finally been able to make commands to some technologies with just the sound of our on voices

The human voice is a powerful thing. Sure, the spoken word is our most common means of communication, but these days it’s giving us a bit more. Think about your daily routine, and the tasks you ask of others in straightforward, clear commands (we politely call them “requests”). Now think about how we speak with the technology that surrounds us. That’s right. How do you speak with technology?

We’ve been using key-based commands to operate technology for several decades. However, in the past few years, we’ve finally been able to make commands to some technologies with just the sound of our on voices. For me, the most common experience sounds like this:

Me: “Dial by number.”

Car: “Say the number.”

Me: “631-555-1212.”

Car: “631-555-1212.”

Me: “Dial.”

Car: “Dialing.”

I couldn’t wait to finally get a car that could connect with my phone so I could get high-quality, hands-free voice. I had been the route of using my phone in speakerphone mode and then tried the Bluetooth speakerphone, but neither delivered what I had hoped. Finally, when I was selecting a new car, I not only was able to use voice commands to place the call, but to configure the system. It took me a few steps to get through the hurdles of an evolving technology, but it eventually became easy to use, inexpensive to implement, and high quality.


Will Voice Be My Valentine?


While my wife might find this post a bit concerning, I think that more people should fall in love with voice. After all, voice enabled applications are known to make everyones lives much easier. They are know to save you money. They make you more accurate. And they are known to increase safety in the warehouse. What’s not to love!?

Well, did you also know that you can fall in love with voice in 30 days or less? That’s right, in as little as 30 days your SAP, Oracle, Manhattan, Red Prairie or any other WMS, can be talking back to you with voice enabled data and direction. Sign-in to the webinar we hosted yesterday and see for yourself.

On behalf of the Wavelink team, we wish you and your special voice-enabled application a wonderful Valentines Day!



How Voice-Enabled Applications Can Help Your Business


With the rise of speech recognition technology such as Siri for the iPhone, Dragon for PCs and OnStar in vehicles, it seems voice-enabled technology is becoming ever more prevalent for consumers. In fact, Melanie Pinola of PCWorld states “It isn’t hard to imagine a near future when we’ll be commanding our coffee makers, talking to our printers, and telling the lights to turn themselves off.”

As with the BYOD trend, once consumers become accustomed to using specific technology in their personal lives – they expect the same functionality in the workplace. We see this as many bring smartphones and tablets into the corporate space and we can expect that voice functionality will follow the same path.

But does voice technology even make sense for businesses? Absolutely. This is especially true in a back-office environment, such as a warehouse. Adding voice capabilities has been proven to deliver 99 percent accuracy, as well as a 10 percent improvement in productivity to warehouse applications such as data-entry, picking and processing. Voice also dramatically improves safety by allowing workers to work in a hands and eyes-free environment.

While the benefits for voice-enabled technology are many, both consumers and corporations alike are sometimes fearful that there may be negative implications as well. Slate Magazine recently reported that the country of Ecuador has successfully completed installation of “the world’s first biometric identification platform, at a nation-wide level, that combines voice and face identification capabilities.” While the technology behind such a massive project is impressive, many are worried about the issue of privacy for Ecuadorian citizens. In addition, Sherry Tufts, a professor at MIT, recently told the New York Times “I’m not saying voice recognition is bad. I’m saying it’s part of a package of attachments to objects where we should tread carefully because we are pushing a lot of Darwinian buttons in our psychology.” Tufts believes that by speaking with inanimate objects, humans behave differently than they would if they were simple typing or clicking a mouse. “Humans are wired for speech and tend to respond to talking devices as if they were kindred spirits,” she told the Times.

healthcaretabletBut don’t the positive outcomes outweigh any potential negatives? In my opinion they do, especially when it comes to applications where typing or manually inputting data into a machine can be detrimental or even hazardous. This applies to a number of types of jobs – from a warehouse worker taking inventory from a tall ladder to a doctor recording patient vital signs.

I believe that the applications for voice-enabled technology are limitless and will skyrocket in the coming years. As consumers interact with this technology more and more in their personal lives, they will expect it in the workplace too. I think we’ll see speech recognition move beyond the few business applications where it currently resides, such as supply chain, healthcare and field services, to the desk of nearly every end-user in the corporate enterprise. They’ll be commanding their computers, phones and other objects with their voices and fingertips. And the keyboard may just become obsolete. So, tell me, do you think voice-recognition technology makes sense for your business? Leave a comment below and explain why or why not.

Get to Know Wavelink

Quick post today, but we wanted to share a video that helps tell you a little bit about who and what we are. Check it out and feel free to share.