Wavelink Blog

Category: Wireless Infrastructure Management

Looking to Talk Mobility, but not Sales Pitches?

As I mentioned in “Cutting to the Chase: Let’s Talk MDM“, it’s becoming increasingly difficult to find thoughtful, insightful discussions on mobile device management, enterprise mobility, etc. With a few exceptions, such as The Enterprise Mobility Forum, and a few LinkedIn groups, it’s hard to find discussions that aren’t bogged down by this individual pitching that solution, and so on. 

We want to change that. I invite you to check out our LinkedIn Group where we want to create a community of enterprise mobility professionals connecting, and talking all things “mobile ecosystem”. We filter who can and cannot join, ensuring that anyone who is simply there to promote their solution will either be rejected, or removed. The hope is that you can talk shop, ask questions, and/or learn new technologies without spending an afternoon weeding through spam.

Take a look. Don Osburn posted a follow-up to his post on Tuesday, that I think you’ll find interesting. Feel free to submit your own discussions, polls, questions, etc., and rememeber to pass it along to anyone else you think would be interested.

Have a great Labor Day weekend!

An Ocean Away – Does Mobility Look Different Down Under?

The following comes from Simon Storey, our Australian Sales Manager:

Hello everyone! My name is Simon Storey and I’m the Sales Manager for Australia and New Zealand. I’ve been in the industry for 15 years, and over that time I’ve seen the industry from a variety of geographical locations, including EMEA, North America, and now, ANZ.

So, how does the mobile ecosystem look from down under? Well, the truth is, mobility is mobility, whatever corner of the globe you’re looking at it from. My customers and partners in Australia and New Zealand look at mobile device management needs the same way our friends back in the states do, and I think it’s safe to say that customers are much more informed about the space than they ever have been. As such, they are looking for solutions that will transform roles and have tremendous operational impact.

For instance here are just 3 examples of roles that would value taking the technical data collected and convert this into management information

  • COO’s – provide utilization and operational availability of the investment in mission critical devices
  • CFO’s – provide pro-active spend mapping for consumable and device refreshes including tangible ROI analyses for mobility projects
  • CTO’s – provide pro-active estate management with trending of issues and replacement requirements including utilizing the information to run technical trials and let the system tell them which device operates best in their environment

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Cutting to the Chase: Let’s Talk MDM

Everyday, I see updates and conversations on various sites and forums about MDM/BYOD/etc. Many are from LinkedIn forums, which usually contain some initially good discussions, before they turn into sales pitches for various providers. Nowadays, with all of the buzzwords surrounding the enterprise mobility space, it’s hard to weed through the murky stuff, and get to the bottom of what’s important about MDM: defining your mobile ecosystem.

Until your mobile ecosystem is defined, it’s hard to determine what the needs are, and ultimately, will delay your return on investment. As we’ve discussed in the past with many BYOD topics, it’s important to have a clear plan on what your unique needs are in the enterprise. What’s the landscape of devices like? Do you have all rugged devices, or do you also have smart devices you need to manage? What about network infrastructure? Do you need to manage the wireless access points in addition to the devices? Do you have one, or many locations you’ll need to have insight over?

The point is that every mobile ecosystem is different, and take caution when doing your research, as to not get caught up in the buzz and spin. The truth is that very few enterprises are alike, and being able to work with a trusted advisor to determine the best plan of action will lead to quicker implementation, faster ROI, and a more efficient enterprise.

As a side note, if you would like to join a LinkedIn group that avoids the jargon, we’re looking to get a solid group who are interested in discussing topics, not sales pitches, in our Mobile Ecosystem group. Check it out, and strike up a conversation!

The Present and Future of “Value” in Value Added Resellers

Supply chain customers and end-users have always relied on their I/T supplier companies to assist them by bringing the “Value” in Value Added Reseller.   Over the years, VARs have led the way by providing services and support that their supply chain customers rely on to run their own businesses.   However, as technology continues to evolve, VARs are working hard to keep up with creating new services and support that will help their customers adapt.   Far beyond the standard RF site survey, leading VARs today have to be focused on a myriad of  technologies and techniques in order to remain “Valuable”.   Here are just a few of the areas where VARs are advancing the state of the art.

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BYOD Security in the Mobile Ecosystem

I was speaking with Kelly Ungs yesterday and he pointed me towards an interesting article over at the EMF.org about BYOD. The article makes a point about some of the liabilities around BYOD policies, and I thought it was worth sharing.

The article specifically references the recent info about IBM’s struggles with BYOD policies, and something jumped out at me that continues to be an issue in the BYOD space – security. The issue, of course, being that employee’s usually don’t mean to introduce risks into the enterprise, but sometimes do simply out of pure, accidental error.

“We found a tremendous lack of awareness as to what constitutes a risk,” says {Jeanette} Horan. So now, she says, “we’re trying to make people aware.”

Security is a huge issue, and it’s important that companies take it into consideration, regardless of it being tied to a BYOD policy or not. Further, it’s also important that companies can secure the network(s) that these devices are connecting to. Remember, it’s not just the information on the device that’s at risk. It’s also the information the device can tap into. Remember that factor, and check out the articles above. Let us know what you think about security and BYOD in the comments below, or start a new discussion in our LinkedIn group.

What it Means to Provide for the Mobile Ecosystem

Every now and then, we have the opportunity to tell new customers and/or Partners about what it means to provide solutions for the entire mobile ecosystem, and it struck me that it might make a great topic for a blog post.

When you look at our solutions, the best way to visualize the “how do they all work together?” question is to envision an enterprise within the four walls. Let’s say that the enterprise is divided into the following “sections”, all of which come with their own needs and requirements.

In every Warehouse, applications are being run for a variety of tasks. This is where we begin our circle of mobile ecosystem solutions, via Studio and TE which allow organizations to deliver the aforementioned applications to mobile assets, such as handheld computers. From there, it’s possible that some of those applications are web-based, and therefore require an Industrial Browser or Velocity to render and properly run them. For further productivity, many companies are now looking to voice-enable these very same applications, which as you’ve seen in our Goya Foods video, our Speakeasy product  does quite well.

Let’s continue to our next “section”.

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MDM Market Report Highlights Wavelink: Guest Blog From Galvin Consulting

The post below comes from Carolyn Galvin of Galvin Consulting, and is her exclusive contribution regarding Wavelink and the recent “Key Consideration in Evaluating & Selecting a MDM Solution” study. Hope you enjoy it!

Hello everyone! My name is Carolyn Galvin and I founded the market research firm Galvin Consulting. We are a global network of analysts and researchers specializing in market research, competitive research, and customer satisfaction research. The reason I’m writing this post for you today is because we recently released our latest mobility study on the Mobile Device Management market entitled “Key Considerations in Evaluating & Selecting a MDM Solution.” Our study includes key findings from in-depth interviews with chairmen, SVPs and EVPs at top-tier MDM vendors, including Wavelink. Together, Wavelink and I thought it would be helpful to give you a flavor for what’s in the study, so let’s dive in.

The report highlights how BYOD and the Consumerization of IT have transformed the mobility market and impacted organizations’ reliance on mobile device management solutions, particularly in highly regulated industries such as healthcare and financial services, and among large organizations with geographically dispersed employee populations. 

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Healthcare, Healthcare, Healthcare – The Marcia Brady of the Mobility Space?

Healthcare, healthcare, healthcare. It’s like the mobile industry’s own Marcia Brady these days, as more and more attention is being given to mHealth. Just yesterday, we posted an interesting article about what happens when doctors lose their smart devices. But, healthcare mobility issues go beyond losing devices and extends to much higher-level mobility strategy. In May 2010, Gartner’s John Lovelock stated that healthcare CIOs were lagging when it came to having a sound strategy for enterprise mobility in place. CIOs stated that they were hoping one mobile platform or OS would emerge for management purposes. While no single platform has emerged as the clear winner, things are changing when it comes to mobility in healthcare.

“Mobile is certainly still one [area of health IT] that needs to be on that list of what’s coming. It’s here, but it’s still coming. We are just seeing the beginning of that. This is going to be something that is going to become much more significant,” said HIMSS CEO H. Stephen Lieber in an interview with MobiHealthNews.


Healthcare in the Mobile Ecosystem

We’ve mentioned that there doesn’t seem to be one clear platform winner, but Apple’s iPad is really making a big case for its place in the healthcare mobile ecosystem. According to an article in Wired, the Veterans Administration is looking to deploy 100,000 iPads across 152 locations and with the announcement of the iPad 3, CIOs will need to assess where it fits within their mobile ecosystem. Once they assess where it fits in, the bigger question becomes, “How do we manage it?”

For obvious reasons, security is a big issue in the healthcare mobile ecosystem and management extends beyond the physical device. As the BYOD phenomenon spills over into the healthcare sector, employees want their own devices to have network access. While the iPad and other slick handheld products get most of the attention with healthcare mobility, CIOs can’t forget about the management of other endpoints that are in the ecosystem: printers, ruggedized handhelds, routers, access points, etc.

If you’re an IT professional in the healthcare field, are you mindful to buy and consider products that can manage multiple platforms and OSes? Do you think multiple platform management is important? We’d love to hear your opinion.

-BH

We’ve Added Another Mobile Device Manufacturer to the Wavelink Family!

We’re exited to announce that we’ve added Casio to the Wavelink family of global partnerships! Casio’s DT-X8 hand-held terminal now comes preloaded with our Wavelink Avalanche, Wavelink Terminal Emulation and Wavelink Industrial Browser, making it easier than ever to quickly deploy these applications across an entire enterprise.

The partnership simplifies the deployment and management of a mobile environment with Avalanche, while giving Casio DT-X8 customers the most widely used TE platform on the market.

Casio’s DT-X8 was released in 2011 and has been extremely successful. The ruggedized device is ideal for use in very tough applications where the rugged design is top priority. We’re proud that this extremely rugged hardware is now equipped with our equally rugged software applications for fast and easy deployment across the enterprise.

Welcome to the team!

 

NRF 2012 Show Recap!

First impressions on NRF 2012: that was a busy show! Hopefully the traffic and interest translates to good things for retailers in 2012 and beyond. The show was a tremendous success for the Wavelink team, as we were constantly busy showing voice-enabled applications with Speakeasy, smart device management with Avalanche, and the introduction of Velocity, which we believe will usher in the next generation of mobile web applications. In addition to the interest in our products, it was GREAT to see the sea of blue Wavelink scarves roaming the aisles! We even got Miss America in one (picture below)!

We were able to get some pictures (after the break) from the show, and we hope you enjoy them. If you have any pictures of your own you’d like to share, feel free to let us know in the comments, or even on our Facebook page.

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