“Big News at Gartner Symposium – A Sneak Peek” – Guest Blog

Good afternoon everyone! Nearly all of you are familiar with Gartner, and next week they will be holding the Gartner Symposium ITXP in Orlando. Our sister company, LANDesk, has some big news that will be announced at the show. Below is a guest blog post from Steve Workman, LANDesk’s VP of Product Management.

Network World recently reported on a survey finding which stated the average enterprise user will have 3.47 devices by 2015 and 6.58 devices by 2020. For me, it’s already difficult enough to juggle a smartphone, laptop and tablet, so imagining carrying at least 6 devices within a decade is a bit daunting. And that’s just from the end-user perspective. Just imagine how IT feels! 

Not only does IT have to consider the management, compliance and security of all of these devices but then there is the issue of cost. With the standard device-based pricing model applied to 6 devices per user in an enterprise a few thousand, the numbers don’t look good…

Clearly, the consumerization of the enterprise and BYOD model have changed IT forever. Isn’t it time the pricing model changed too?

We think so and will be making an announcement next week at the Gartner Symposium ITXPO in Orlando. We are thrilled about the changes we have in the works and believe they mark the way forward for the IT industry as a whole. If you’re in Orlando, please stop by and visit us at Booth #MP9 or stay tuned for our announcements via our Press Releases page.  Also, don’t miss our own Jesse Frye and Ian Aitchison discussing how to “Increase Organizational Productivity Through ‘User-Oriented Management” on Wednesday, Oct. 24 at 3:15 in the Dolphin – Southern II Room.”



On the Road – RedShift

Joe [Wilson] gearing up for solution demonstrations at RedPrairie’s RedShift: LATAM event in Mexico City

Then and Now’s of Voice + Wavelink on the Road!

Hello everyone!

We are on the road this week at Oracle Openworld, and we are using the show as an opportunity to promote our newest video, which is a look at the history of voice-enabled applications. Take a look at the way voice driven data collection has evolved over the years.

Gemma Randazzo was kind enough to send along a greeting from Sam, Don, and Mikkel who are at Openworld:


Defining the Mobile Ecosystem – Our New Facebook App

Good afternoon! We’re excited to share our new Facebook App that helps customers and partners understand the mobile ecosystem, and how Wavelink solutions fit into each piece.

We invite you to check it out today!

Translating Wavelink’s Reporting Features For BI / Analytics

As everyone is aware by now, Big Data and BI / Analytics continues to be a significant part of Gartner’s top 10 priorities for CIOs for 2012 (see, for example: http://www.gartner.com/it/page.jsp?id=1826214).  This makes it one of the top 10 priorities for supply chain managers as well.   What many supply chain organizations and their supporting partners may not be aware of, is that they have some unique data that can be added to the BI / Analytics toolkit via their already deployed Wavelink device management and device client applications.   All that is needed is a little effort to map the Wavelink reported statistics onto the enterprise’s other BI / Analytic framework.

Wavelink Avalanche provides a wealth of device management reporting to supply chain management operations.  Not only does it supply pre-configured, off-the-shelf reports, but the system is flexible enough to support creation of custom reports by the end-user or by a certified Wavelink partner.   Data provided in these reports would fall under the category of “Dashboarding”, “Advanced Analytics with Drill-down”, and/or, “Scorecarding and KPIs”, using the current vernacular of BI / Analytics (see, “Driving SMB Efficiency With Business Intelligence,” for example).   However, unlike those more general reports, Wavelink provided data adds an additional dimension to the reporting by focusing specifically on the mobile device assets used in real-time supply chain operations.   For customers using Wavelink’s Emulation Clients, (Telnet, or WIB), there are even more real-time statistics available for reporting, and would make an excellent input to “Exception Handling and Alerting”, functions of BI / Analytics applications.

So, how do supply chain managers take advantage of these features to support their CIO’s BI / Analytics functions?


Who Owns Mobile?

The National Retail Federation (NRF) recently penned the question “Who owns mobile in your company? Does it reside with your e-commerce team? Does it fall within marketing? Perhaps IT? Or is it a team made up of representatives from across the organization?” As Vicki Cantrell states it is a “mobile conundrum” and its impacting your brand.

At LANDesk and Wavelink, we spend a lot of time discussing this mobile conundrum and where the responsibility for it falls. The reality is today it isn’t just a one department answer. Today’s instant gratification, super cool technology is evolving quicker than a business knows what to do with it. They just know they have to keep up, and it’s no clearer than where the average consumer spends the majority of their time – the retail space. Retail defines cool, and it’s where slick marketing and graphics can create such buzz that every high school kid wants to dress like an Abercrombie model. On the flip side, it’s also where negative buzz and press can create a backlash so that those same kids then decide they don’t want to wear Abercrombie because the Situation said so. You have to stay on-trend, or run the risk of hurting your brand.


Wavelink at ScanSource’s Next is Now

Kelly Ungs, Senior Director of Channels, is back on the road in South Carolina at ScanSource’s Next is Now Partner Conference.

Four Voice Picking Solutions….. Not Just Three….

I was just re-reading Maida Napolitano’s article on Voice Picking from Logistics Management magazine mid-2010 (“Three Voices, Three Solutions”, Maida Napolitano, Logistics Management, July 2010). In it, Ms. Napolitano highlights three different voice picking solutions, from three different providers. All three solutions have different architectures. This provides the foundation for the segmentation of the voice solutions in the article.

Although the article is an excellent overview of three of the possible architectures for voice solutions, there is one small problem. There are actually FOUR different architectures available today, providing (at least), four different voice platforms.

Napolitano’s article covers the following designs:

  • Proprietary Solutions – These are speaker-dependent solutions requiring custom voice hardware, and are the oldest voice solutions on the market.
  • Open Hardware – These can be speaker-dependent, or -independent, and utilize off-the-shelf mobile device hardware with thick-client applications provided by the voice solution provider.
  • Intelligent Networks – These are speaker-dependent, or -independent, and utilize a thin-client “approach”, with “more intelligence placed in the network” (Quotations mine).

Although this description gets very close to enumerating all the differences in voice architectures, it is missing one key design.  Also, it tends to separate  two solutions that share a fundamental design element, and lumps in the missing element as part of the last one.

Let me explain.


“Medical Mobility: Benefit or Burden?” – A Guest Post


Today’s post comes from our friends at LANDesk. I wanted to point you to their blog and some of the topics they cover on a regular basis, which are well-worth the read. The post I’m sharing today discusses the benefits and/or burdens of mobility in the healthcare mobile ecosystem. You can read the full post in the link above, and check out the cool infographic below!

Looking to Talk Mobility, but not Sales Pitches?

As I mentioned in “Cutting to the Chase: Let’s Talk MDM“, it’s becoming increasingly difficult to find thoughtful, insightful discussions on mobile device management, enterprise mobility, etc. With a few exceptions, such as The Enterprise Mobility Forum, and a few LinkedIn groups, it’s hard to find discussions that aren’t bogged down by this individual pitching that solution, and so on. 

We want to change that. I invite you to check out our LinkedIn Group where we want to create a community of enterprise mobility professionals connecting, and talking all things “mobile ecosystem”. We filter who can and cannot join, ensuring that anyone who is simply there to promote their solution will either be rejected, or removed. The hope is that you can talk shop, ask questions, and/or learn new technologies without spending an afternoon weeding through spam.

Take a look. Don Osburn posted a follow-up to his post on Tuesday, that I think you’ll find interesting. Feel free to submit your own discussions, polls, questions, etc., and rememeber to pass it along to anyone else you think would be interested.

Have a great Labor Day weekend!