Mobile Ecosystem Predictions for the Rest of the Year

Hope you had a great 4th of July!

Now that we are half way through the year, I thought it’d be fun to throw out some predictions that I and some of my other colleagues see happening over the next six months and on.

First, expect to see continued consolidation in the MDM market, (which we have been lucky enough to participate in). This continues with companies combining their similar but disparate functionality to create more complete overall product offerings, e.g. LANDesk purchases Wavelink, and a few other notables in the fray. These consolidations along with further consolidations in the mobile device markets may muddy the MDM waters for some in the rugged space.

Under consolidation we have point 1.b. We are watching as hardware vendors consolidate their markets by purchasing other rugged vendors who also offer MDM products. As it turns out, they sometimes acquire companies with a preference for a management solution different from their own. Those who have been making a living with “special” functionality specific for their devices will end up with either some quick work to do to homogenize across their device platforms, or abandoning those special features until a later date for their acquired brand devices.

Next, I believe Microsoft Windows 8 will attempt to put a lock on the MDM market for Windows devices. Like the last time they tried this with SCMDM, they might find it difficult unless they can manage non-MS Windows devices including Android and iOS devices.

Finally, I expect to see more companies dip their toe in the water and try On Demand, cloud-based management. I am predicting they will find it to be a cost effective, refreshing change for the better. With that said, some of the more traditional in-premise wifi only devices will sadly never see the internet making this impossible. As long as there are wifi only devices, the need for “self-hosted” MDM systems will remain a requirement for management vendors.

These are only a few for you to think about, but I’d love to hear any predictions you have for the next 12-18 months! Post them in the comments below and let’s talk about them!

Tennessee, Tablets, and the DMV

Here’s one for the “Oh, now THAT’s a great idea” file. Tennessee has recently implemented tablet-based kiosks to reduce wait times in 26 of their DMV locations. Despite the “cool” factor associated with tablets, it also ensures a much smoother experience for motorists. It’s a perfect example of form meeting  function!

The Gizmodo write-up is pretty funny, but all of that aside, it’s a perfect example of the reach of the mobile ecosystem. Where else do you see that tablet kiosks could be useful?

True End-to-End Enterprise Mobility Management – Wavelink and LANDesk

Good afternoon! We are excited to share the news that LANDesk Software, Inc. has announced the acquisition of Wavelink Corporation, the leading provider of mission-critical (ruggedized) mobile device management, wireless infrastructure management, terminal emulation, voice enabling, and mobile enterprise application platform. We wish to officially welcome you as a valued Wavelink customer into the LANDesk family.

Wavelink has spent two decades innovating the management and security of mission-critical devices, mobile applications and wireless infrastructure. We are committed to the Wavelink product strategy and its continued success. As a result, LANDesk will maintain the Wavelink brand and Wavelink will begin to operate as a LANDesk business line.

With Wavelink’s technology, LANDesk will be able to deliver the industry’s first true end-to-end enterprise management solution covering every facet of IT from desktop and laptop to smartphone and mobile device management. Our commitment to innovation and the increased R&D capacity will allow us to meet the rapid growth in demand for enterprise mobility management. We will continue to invest in existing product lines and begin to integrate the solutions moving forward. Together, we will be able to extend our platform reach beyond end user mobile/smart devices into line-of-business devices and mobile applications across vertical markets, providing customers with the ability to simplify and secure the delivery of mobile applications in their enterprise.

Commitment to Customer Care
Wavelink customers will continue to receive the same high quality support and services to which they are accustomed as the companies integrate their operations. You will continue to access Wavelink resources for technical support questions, documentation, and training. Customer Care subscribers will still have unlimited incident coverage and customized help available via the same toll-free phone numbers, e-mail and secure website. Our customer support team will evaluate your case in a timely and professional manner. For more information on how to contact customer support, please visit the Wavelink Customer Care portal.

Over the next several months, you will begin to see the results of our product integration. For more information and to request a product demonstration, please contact your Wavelink sales representative.

About LANDesk Software
LANDesk Software is the industry’s leading provider of IT end user management, including systems lifecycle management, endpoint security, enterprise mobility and IT service management solutions. LANDesk provides an adaptive IT delivery model to help IT organizations deliver business value, ultimately increasing end-user productivity. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com and www.wavelink.com.

 

Warehouse Manager – Software Focus: What Speakeasy Offers the Mobile Ecosystem

Historically many companies have been put off by voice directed applications from a financial perspective, but also take a “wait and see” approach; does it really yield ROI? This past year alone the momentum building for voice directed applications in the warehouse really can’t be denied. In a November/December 2011 study by the Aberdeen Group 90% of survey respondents were currently looking at voice software, and of those 76% were strongly considering using a different hardware manufacturer as opposed to the traditional voice hardware and software offerings. But does a lower cost option mean that they are less likely to get all the bells and whistles? Could it be that they can even expect more?

I would say yes, of course! Am I bias? Of course, but it isn’t without merit. Wavelink Speakeasy is leading the charge against the traditional voice options. Voice options, that let’s be honest, require you purchase all new hardware and then require further investment in changes to your back-end WMS systems, extensive training, servers, modification or replacement of the host application etc.  It’s exhausting to have to think about the implementation cycle for something like this and then how long it would take to see a significant ROI. Who has the time?

With Wavelink Speakeasy we just keep it simple. We stand behind our voice in 30-days or less implementation and not only that, but you get to keep all of the hardware you’ve already invested heavily into, you don’t need additional servers, you can work with your existing WMS, no heavy network traffic, and the huge benefit of multi-modal support that Speakeasy provides. Why do you care about multi-modal support? Voice enabled applications have been proven to deliver improved data accuracy in many applications, but there are many situations when the combination of voice and barcode scanning is most accurate. For example, location verification is more accurate when scanned rather than using spoken check digits. The input of long numbers, such as serial numbers, is much more accurately scanned than spoken. Wavelink’s solution allows for multiple input sources such as scanning, voice and RFID, as well as keyboard entry, which allows for the best method to be utilized.

Still not convinced? Reach out – there’s nothing we like better than showing off. Send in your information in the “Ask the Advisor” box off to the left. 

Smartphones, Mobile Devices Transforming Corporate IT

Check out what our very own Martin Brewer had to say in Brian Winstead’s article on BYOD and how the smart device revolution will impact the Exchange and IT admins in the PC world. Martin Brewer

What it Means to Provide for the Mobile Ecosystem

Every now and then, we have the opportunity to tell new customers and/or Partners about what it means to provide solutions for the entire mobile ecosystem, and it struck me that it might make a great topic for a blog post.

When you look at our solutions, the best way to visualize the “how do they all work together?” question is to envision an enterprise within the four walls. Let’s say that the enterprise is divided into the following “sections”, all of which come with their own needs and requirements.

In every Warehouse, applications are being run for a variety of tasks. This is where we begin our circle of mobile ecosystem solutions, via Studio and TE which allow organizations to deliver the aforementioned applications to mobile assets, such as handheld computers. From there, it’s possible that some of those applications are web-based, and therefore require an Industrial Browser or Velocity to render and properly run them. For further productivity, many companies are now looking to voice-enable these very same applications, which as you’ve seen in our Goya Foods video, our Speakeasy product  does quite well.

Let’s continue to our next “section”.

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Enterprise Mobile Security: Making sure IT professionals feel protected

Whether you feel that BYOD is here to stay or if you feel it’s a passing trend with a hot buzzword, the reality is that employees are using their own personal devices in the work place more and more. The bigger reality is that not all of those devices have been approved by corporate IT and therefore policies aren’t in place to keep critical data on those devices safe. In a survey by AirTight Networks 37% of people interviewed said that iPads, iPhones and Android devices were sanctioned technology in their environment. Of those same people surveyed 47% said their organizations supported applications that users were accessing. Not too bad. But when further interviewed a whopping 69% said they were concerned that employees were using mobile hotspots to bypass corporate policies and were concerned about the security of data being transmitted.

With the sheer proliferation of smart devices it isn’t hard to deduce that there are a great many people who have just added their company email to their iPhone quickly and easily and didn’t give it a second thought that these devices weren’t sanctioned or a cause for concern. Checking personal and work email on the go is common for the average employee (and with the iPhone for example you can conveniently get both with one tap). So where do organizations go? Can you force an employee to turn over their personal devices when they pay the bill? What if they pay half the bill and the company picks up the other half? As a corporate IT department can you mandate that job security is directly correlated to use of a smart device? The latter is of course extreme but when confidential information is being accessed on an employee’s personal device the loss of that device could significantly hurt an employer.

A “hope for the best” attitude isn’t proactive either. That “hope for the best” attitude was what 22% of those surveyed responded with – hopefully it isn’t an organization that stores medical information or defense information. So what can an organization do? Educating employees and communicating with employees seems elementary but makes sense. Depending on your business simply asking employees to password protect access to their smart phones is a pretty easy route to take and for those organizations who know sensitive information is being access by employees, a mobile device management software solution really eliminates risks. When BYOD’s are treated like the rest of your ruggedized devices and peripherals it makes BYOD a lot less scary.

Whether it’s a lasting trend or simply a blip until the next greatest invention, airing on the side of caution means either way your data is protected.

Wavelink Partner of the Year Profile – Zetes

This is the third profile of our recent Partner of the Year winners. Below is a profile on Zetes, who is the winner for the Europe, Middle East, and Africa (EMEA) region.

Zetes, a company based in Brussels, Belgium, is a leading European system integrator and provider of supply chain, identification and mobility solutions and services. The company was founded in 1984 and has experienced steady growth over the last 28 years. The company’s goal is to provide its customers with traceability, security and productivity through all aspects of the supply chain.

The partnership with Zetes allows Wavelink to reach out to their large installed customer base in the EMEA region. Zetes possesses the most important network of subsidiaries in the mobility and automatic identification sector and is, at the same time, efficiently structured to provide multinationals with a consistent approach for their cross border projects. Acting as the single entry point, Zetes greatly facilitates Wavelink’s management effort for these big international companies.

Zetes has benefited from the partnership because Wavelink software provides enhanced service offerings to Zetes’ customer care portal, TotalCare.

“Our main goal is to provide our customers with the best service possible,” said Jan Vermeesch, vice president of business development and marketing. “Our alliance with Wavelink fits very well within Zetes’ strategy to offer more options to our customers. Integrating Wavelink’s Avalanche into our TotalCare portal, allows us to provide our customers with the service and information they need to run their business in the most efficient manner possible.”

For more information on Zetes and its product and service offerings visit www.zetes.com/en.

Strategies to Secure Your Enterprise in the New World of BYOD – Guest Blog Post!

Smartdevice Info via Web Console

The post below comes from Ashley Furness of Software Advice, discussing her recent research on “Strategies to Secure Your Enterprise in the New World of BYOD.” Hope you enjoy it!

“Hello everyone! My name is Ashley Furness and I am a marketing analyst for research firm Software Advice. I cover emerging trends in CRM, sales, marketing and help desk solutions, such as Wavelink’s Avalanche and Avalanche Remote Control. I’d like to share some research I recently completed on tips for your help desk to combat BYOD-created risks. While this list should not be considered all-encompassing, it should serve as a good starting point.

Smartdevice Info via Web Console

Smartdevice Info via Web Console

Bring Your Own Device (BYOD) policies–or allowing employees to use personal laptops, tablets and smartphones for work-related tasks–benefits employers and users in compelling ways. Workers get to use the device they are most comfortable with, and employers reap increased productivity benefits.

But sensitive corporate data is very likely vulnerable to theft on employee-owned mobile devices.

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Wavelink Partner of the Year Profile – Skywire

This is the second profile of our recent Partner of the Year winners. Below is a profile on SkyWire, who is the winner for the Asia-Pacific region.

SkyWire, based in Sydney, Australia, is a leading systems integrator that deploys, manages and supports complex wireless mobility systems in harsh enterprise environments. The company was founded in 1998 and provides innovative customer solutions in mission critical applications in the following industries: Warehouse and Distribution, Transport and Logistics and Field Sales/Service.

The company is committed to open systems integration, ensuring its customers have the lowest cost of ownership solution to fit their needs. SkyWire customers include many large companies in Australia and Asia. These customers include Coca-Cola Amatil, DHL, Linfox Tyco, Ceva and Orica.

Wavelink benefits greatly from its partnership with SkyWire because of SkyWire’s reach and influence with key enterprise customers in the region. Also, Skywire’s knowledge of Wavelink’s Avalanche MDM solution is extensive, easing Wavelink’s need to assist SkyWire with management and support of the product.

SkyWire benefits from its alliance with Wavelink as Wavelink gives SkyWire a quality product to offer its customers in the above-mentioned industries.

“Our partnership with Wavelink adds top-notch enterprise mobility solutions to our burgeoning product arsenal,” said Graham O’Keeffe, CEO of SkyWire. “Wavelink products are mature yet they provide flexibility across all levels of enterprise mobility, giving our customers a quality product that allows them to maintain and manage a healthy mobile ecosystem.”

For more information on SkyWire’s products and offerings, please visit www.skywire.com.au.