The Present and Future of “Value” in Value Added Resellers

Supply chain customers and end-users have always relied on their I/T supplier companies to assist them by bringing the “Value” in Value Added Reseller.   Over the years, VARs have led the way by providing services and support that their supply chain customers rely on to run their own businesses.   However, as technology continues to evolve, VARs are working hard to keep up with creating new services and support that will help their customers adapt.   Far beyond the standard RF site survey, leading VARs today have to be focused on a myriad of  technologies and techniques in order to remain “Valuable”.   Here are just a few of the areas where VARs are advancing the state of the art.

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Wavelink in the News! Goya’s Streamlined Voice Picking

Loyal readers will already know this, but I wanted to share the press release that went out today, regarding Goya selecting Speakeasy as their voice-picking solution. You can view the full details here, and also check out the video below:

 

Keeping your MDM Solutions Current without Breaking the Budget (and Still Looking like a Rock Star)

At this point, it’s a universal truth that technology changes the moment you hit purchase, and in today’s ever changing technological world it’s almost a guarantee that your iPhone 3 will just happen to die a month before the iPhone 4s’ unveiling. Not only is this slightly frustrating, it renders you powerless because, really, can you go an entire month without your beloved smartphone? Could you really go back to your old Blackjack sans apps, sans video capability and don’t even get me started on trying to type! We are no longer in the age where progress is relatively “slow”. We are no longer talking about going from a floppy disc to a zip drive. With the rate of technological advancement we are getting ever closer to the reality of a hoverboard (and not just a replica).

Is MDM as exciting as cruising to work on a hoverboard, well that’s debatable. But, the enterprise is changing at a rapid pace. Therefore, organizations need to keep up with the ever growing list of devices, security concerns, deployment needs and even the speed at which apps run (let’s face it we are an inpatient society). Organizations need to stay on their toes, but overhauling and replacing costly investments into MDM software isn’t exactly always feasible. So what is this best way to approach managing your enterprise once you’ve made the initial investment into MDM?

Like building a house, a solid foundation will allow you to build upon your investment and make improvements as you go. For example maybe you aren’t worrying about BYOD yet but you can see your colleagues eyes light up when the newest shiny tablet is unveiled. Smart DevicesYou probably know the path that will take – “but I’d be so much more productive with the tablet future-tastic I promise!” – You’ll end up with an influx of tablets that need to be managed and secured.

The entire Wavelink suite of products was designed to be built upon. With Avalanche you can add additional security, control devices remotely, shut down a rogue device and pinpoint the exact geographical location of any device in your enterprise. With Wavelink Terminal Emulation you can voice enable warehouse operations, deploy applications, and ensure consistent web rendering across all devices no matter the device or their OS. The beauty of layering products means you can do it as your budget allows and by using a foundation product you’ll be able to ensure you have the budget to continue growing as your enterprise needs change.

It’s all part of Wavelink’s wireless ecosystem and just one more way we are committed to ensuring your mission-critical operations don’t get stuck in the floppy disc era.

A Closer Look at the Evolution of Voice and Speech recognition

ReadWriteWeb recently highlighted Wavelink’s Infographic on the evolution of voice and speech recognition from the Brazen Head to Apple’s Siri. Take a closer look at the significant developments that paved the way for voice in the enterprise.

BYOD Security in the Mobile Ecosystem

I was speaking with Kelly Ungs yesterday and he pointed me towards an interesting article over at the EMF.org about BYOD. The article makes a point about some of the liabilities around BYOD policies, and I thought it was worth sharing.

The article specifically references the recent info about IBM’s struggles with BYOD policies, and something jumped out at me that continues to be an issue in the BYOD space – security. The issue, of course, being that employee’s usually don’t mean to introduce risks into the enterprise, but sometimes do simply out of pure, accidental error.

“We found a tremendous lack of awareness as to what constitutes a risk,” says {Jeanette} Horan. So now, she says, “we’re trying to make people aware.”

Security is a huge issue, and it’s important that companies take it into consideration, regardless of it being tied to a BYOD policy or not. Further, it’s also important that companies can secure the network(s) that these devices are connecting to. Remember, it’s not just the information on the device that’s at risk. It’s also the information the device can tap into. Remember that factor, and check out the articles above. Let us know what you think about security and BYOD in the comments below, or start a new discussion in our LinkedIn group.

Mobile Ecosystem Predictions for the Rest of the Year

Hope you had a great 4th of July!

Now that we are half way through the year, I thought it’d be fun to throw out some predictions that I and some of my other colleagues see happening over the next six months and on.

First, expect to see continued consolidation in the MDM market, (which we have been lucky enough to participate in). This continues with companies combining their similar but disparate functionality to create more complete overall product offerings, e.g. LANDesk purchases Wavelink, and a few other notables in the fray. These consolidations along with further consolidations in the mobile device markets may muddy the MDM waters for some in the rugged space.

Under consolidation we have point 1.b. We are watching as hardware vendors consolidate their markets by purchasing other rugged vendors who also offer MDM products. As it turns out, they sometimes acquire companies with a preference for a management solution different from their own. Those who have been making a living with “special” functionality specific for their devices will end up with either some quick work to do to homogenize across their device platforms, or abandoning those special features until a later date for their acquired brand devices.

Next, I believe Microsoft Windows 8 will attempt to put a lock on the MDM market for Windows devices. Like the last time they tried this with SCMDM, they might find it difficult unless they can manage non-MS Windows devices including Android and iOS devices.

Finally, I expect to see more companies dip their toe in the water and try On Demand, cloud-based management. I am predicting they will find it to be a cost effective, refreshing change for the better. With that said, some of the more traditional in-premise wifi only devices will sadly never see the internet making this impossible. As long as there are wifi only devices, the need for “self-hosted” MDM systems will remain a requirement for management vendors.

These are only a few for you to think about, but I’d love to hear any predictions you have for the next 12-18 months! Post them in the comments below and let’s talk about them!

Tennessee, Tablets, and the DMV

Here’s one for the “Oh, now THAT’s a great idea” file. Tennessee has recently implemented tablet-based kiosks to reduce wait times in 26 of their DMV locations. Despite the “cool” factor associated with tablets, it also ensures a much smoother experience for motorists. It’s a perfect example of form meeting  function!

The Gizmodo write-up is pretty funny, but all of that aside, it’s a perfect example of the reach of the mobile ecosystem. Where else do you see that tablet kiosks could be useful?

True End-to-End Enterprise Mobility Management – Wavelink and LANDesk

Good afternoon! We are excited to share the news that LANDesk Software, Inc. has announced the acquisition of Wavelink Corporation, the leading provider of mission-critical (ruggedized) mobile device management, wireless infrastructure management, terminal emulation, voice enabling, and mobile enterprise application platform. We wish to officially welcome you as a valued Wavelink customer into the LANDesk family.

Wavelink has spent two decades innovating the management and security of mission-critical devices, mobile applications and wireless infrastructure. We are committed to the Wavelink product strategy and its continued success. As a result, LANDesk will maintain the Wavelink brand and Wavelink will begin to operate as a LANDesk business line.

With Wavelink’s technology, LANDesk will be able to deliver the industry’s first true end-to-end enterprise management solution covering every facet of IT from desktop and laptop to smartphone and mobile device management. Our commitment to innovation and the increased R&D capacity will allow us to meet the rapid growth in demand for enterprise mobility management. We will continue to invest in existing product lines and begin to integrate the solutions moving forward. Together, we will be able to extend our platform reach beyond end user mobile/smart devices into line-of-business devices and mobile applications across vertical markets, providing customers with the ability to simplify and secure the delivery of mobile applications in their enterprise.

Commitment to Customer Care
Wavelink customers will continue to receive the same high quality support and services to which they are accustomed as the companies integrate their operations. You will continue to access Wavelink resources for technical support questions, documentation, and training. Customer Care subscribers will still have unlimited incident coverage and customized help available via the same toll-free phone numbers, e-mail and secure website. Our customer support team will evaluate your case in a timely and professional manner. For more information on how to contact customer support, please visit the Wavelink Customer Care portal.

Over the next several months, you will begin to see the results of our product integration. For more information and to request a product demonstration, please contact your Wavelink sales representative.

About LANDesk Software
LANDesk Software is the industry’s leading provider of IT end user management, including systems lifecycle management, endpoint security, enterprise mobility and IT service management solutions. LANDesk provides an adaptive IT delivery model to help IT organizations deliver business value, ultimately increasing end-user productivity. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com and www.wavelink.com.

 

Warehouse Manager – Software Focus: What Speakeasy Offers the Mobile Ecosystem

Historically many companies have been put off by voice directed applications from a financial perspective, but also take a “wait and see” approach; does it really yield ROI? This past year alone the momentum building for voice directed applications in the warehouse really can’t be denied. In a November/December 2011 study by the Aberdeen Group 90% of survey respondents were currently looking at voice software, and of those 76% were strongly considering using a different hardware manufacturer as opposed to the traditional voice hardware and software offerings. But does a lower cost option mean that they are less likely to get all the bells and whistles? Could it be that they can even expect more?

I would say yes, of course! Am I bias? Of course, but it isn’t without merit. Wavelink Speakeasy is leading the charge against the traditional voice options. Voice options, that let’s be honest, require you purchase all new hardware and then require further investment in changes to your back-end WMS systems, extensive training, servers, modification or replacement of the host application etc.  It’s exhausting to have to think about the implementation cycle for something like this and then how long it would take to see a significant ROI. Who has the time?

With Wavelink Speakeasy we just keep it simple. We stand behind our voice in 30-days or less implementation and not only that, but you get to keep all of the hardware you’ve already invested heavily into, you don’t need additional servers, you can work with your existing WMS, no heavy network traffic, and the huge benefit of multi-modal support that Speakeasy provides. Why do you care about multi-modal support? Voice enabled applications have been proven to deliver improved data accuracy in many applications, but there are many situations when the combination of voice and barcode scanning is most accurate. For example, location verification is more accurate when scanned rather than using spoken check digits. The input of long numbers, such as serial numbers, is much more accurately scanned than spoken. Wavelink’s solution allows for multiple input sources such as scanning, voice and RFID, as well as keyboard entry, which allows for the best method to be utilized.

Still not convinced? Reach out – there’s nothing we like better than showing off. Send in your information in the “Ask the Advisor” box off to the left. 

Smartphones, Mobile Devices Transforming Corporate IT

Check out what our very own Martin Brewer had to say in Brian Winstead’s article on BYOD and how the smart device revolution will impact the Exchange and IT admins in the PC world. Martin Brewer