Strategies to Secure Your Enterprise in the New World of BYOD – Guest Blog Post!

Smartdevice Info via Web Console

The post below comes from Ashley Furness of Software Advice, discussing her recent research on “Strategies to Secure Your Enterprise in the New World of BYOD.” Hope you enjoy it!

“Hello everyone! My name is Ashley Furness and I am a marketing analyst for research firm Software Advice. I cover emerging trends in CRM, sales, marketing and help desk solutions, such as Wavelink’s Avalanche and Avalanche Remote Control. I’d like to share some research I recently completed on tips for your help desk to combat BYOD-created risks. While this list should not be considered all-encompassing, it should serve as a good starting point.

Smartdevice Info via Web Console

Smartdevice Info via Web Console

Bring Your Own Device (BYOD) policies–or allowing employees to use personal laptops, tablets and smartphones for work-related tasks–benefits employers and users in compelling ways. Workers get to use the device they are most comfortable with, and employers reap increased productivity benefits.

But sensitive corporate data is very likely vulnerable to theft on employee-owned mobile devices.


Wavelink Partner of the Year Profile – Skywire

This is the second profile of our recent Partner of the Year winners. Below is a profile on SkyWire, who is the winner for the Asia-Pacific region.

SkyWire, based in Sydney, Australia, is a leading systems integrator that deploys, manages and supports complex wireless mobility systems in harsh enterprise environments. The company was founded in 1998 and provides innovative customer solutions in mission critical applications in the following industries: Warehouse and Distribution, Transport and Logistics and Field Sales/Service.

The company is committed to open systems integration, ensuring its customers have the lowest cost of ownership solution to fit their needs. SkyWire customers include many large companies in Australia and Asia. These customers include Coca-Cola Amatil, DHL, Linfox Tyco, Ceva and Orica.

Wavelink benefits greatly from its partnership with SkyWire because of SkyWire’s reach and influence with key enterprise customers in the region. Also, Skywire’s knowledge of Wavelink’s Avalanche MDM solution is extensive, easing Wavelink’s need to assist SkyWire with management and support of the product.

SkyWire benefits from its alliance with Wavelink as Wavelink gives SkyWire a quality product to offer its customers in the above-mentioned industries.

“Our partnership with Wavelink adds top-notch enterprise mobility solutions to our burgeoning product arsenal,” said Graham O’Keeffe, CEO of SkyWire. “Wavelink products are mature yet they provide flexibility across all levels of enterprise mobility, giving our customers a quality product that allows them to maintain and manage a healthy mobile ecosystem.”

For more information on SkyWire’s products and offerings, please visit

Introductions are in Order – Please Meet Velocity

I am pleased to announce that today we released Wavelink Velocity, our next-generation industrial-grade browser.  With Velocity, customers can easily and securely deploy their mission-critical web-based applications to all their mobile workers with connection persistence and rich and consistent HTML rendering, across mobile ecosystem.

What is Velocity?

Velocity is engineered to address key traditional browser shortcomings such as poor performance, connection interruptions, lack of scanner support and narrow OS platform support. It also introduces a new set of features to enhance web application performance. With industry-leading performance and connection persistence, Velocity is built to overcome traditional browser difficulties and limitations and performs in the most challenging environments. Velocity is designed for scanning intensive applications and is optimized for mobile workers.

How does Velocity work?

Velocity is a server-side web browser paired with a client-side viewing application. The Velocity server interacts with a web server and performs most of the browser functions. It processes the pages using a browser engine and then sends it to the client in a lightweight format. Users receive all the benefits of a fast browser without waiting for the processing to take place on the client.

Hopefully that gives you just enough about the new product, but I encourage you to check out the Velocity product page for more info, or view the webinar we recently held to see more.


The POS Can Be A Pain In The… To Manage

It used to be that to buy something the consumer would just walk up to the cashier to get the items scanned and then pay. With the rise of mobile it’s becoming more common for the cashier to be roaming the store in search of a customer ready to check out all in the name of streamlining the customer’s experience.

Last holiday season Urban Outfitters used more than 300 iPod Touch devices as point-of-sale (POS) systems, and anticipates in the future that 80 percent of Urban Outfitter staffers will carry them to help with transactions.

While the emergence of mobile devices as POS systems creates convenience for shoppers and employees as well as less costs going into cash register acquisitions, it spells a problem in the form of managing the devices.

Earlier this year, beauty product retailer Sephora followed Apple’s lead by ditching its traditional POSes in favor of iPod Touches. With a list of retailers implementing pilots in an effort to reduce customer wait times the worry is if those devices need to be managed, and how is that going to be done?

The trend of mobile devices replacing cash registers isn’t going to slow down anytime soon, especially if you believe Square’s report of their volume last year. Mobile Payments Today published an infographic (also posted below) centered on mobile payments and stated that a mobile device as a credit card processor as one of the second-most hyped forms of mobile payments.

Companies need to make sure a policy is in place to manage all these devices and a central location to wipe them if they turn up missing.

The most important mobile payment infographic. Ever.

The most important mobile payment infographic. Ever.

Compliments of

MAM, MDM, BYOD, MEAP… Alphabet Soup and a Dose of Confusion

I participated in a discussion of the Enterprise Mobility Group on LinkedIn (which you can link to from our discussion on our own board). It’s addressed towards CIOs, and centers around the growth of Mobile Application Management and it’s impact on Mobile Device Management. Reviewing those comments, and observing the explosive growth of LinkedIn groups targeted at “Enterprise Mobility”, I got thinking about something I’ve noticed for quite a while. 

The market specialists have always seemed very confused when it comes to device management (MDM), mobile application development, and many other areas of mobility. There has always been a tendency to lump multiple technologies together when they really should not be connected. As one example, there has been a tendency for years for media publications to lump “cell phone management” in as part of MDM. Cellular carriers and their channel have always had their own management issues. However, they’re not the same issues a WMS manager has controlling barcode scanners, mobile printers, etc. Yet most industry reports (until very recently), have tended to lump cellular phones, and a whole host of other devices all together when talking “MDM”.


Voice Enabled Applications – Speakeasy and Goya Video Case Study

We are excited to share our Speakeasy and Goya Foods video case study. Luis and his team are doing amazing things with their applications, and this video has some excellent insight into the ways voice-enabling their Manhattan Associates WMS has really improved operations. Take a peek and let us know what you think!

You can view all of our videos at our YouTube page, here.

Mobile Enterprise Application Platforms and Your Rugged Devices


Anyone who has used a rugged mobile device knows how valuable the devices are to any enterprise. Their efficiency and speed make them one of the keys to retail and warehouse business processes. But, does your organization have a solid mobile enterprise application platform (MEAP) to make mobile applications and workers as productive as possible?  

According to a SearchConsumerization article written by Michael Brandenburg, “Mobile enterprise application platforms provide an environment where enterprises can develop an application once and run it on any mobile OS. This approach is essential to enterprises that support a mix of devices, especially those that allow end users to run mobile enterprise applications on personal devices.”

Velocity was built to do exactly that, and is built and optimized for ruggedized mobile devices where traditional browsers are not. In the past, enterprises were forced to run Web applications across a variety of different versions of Windows, Pocket IE, etc. This led to inconsistent and unreliable user experience. Velocity stabilizes user experience regarding this issue.

As more and more companies see the value in moving toward web applications, it’s critical that they have a browser that is capable of meeting new needs and requirements. If your organization is looking at moving towards browser-based applications, it’s important to remember a few things: 1) Ensure that the application will be rendered properly across many different device types/sizes. 2) Will it work across multi-OS platforms, common in the rugged space? 3) Will connection be maintained if the device moves in and out of RF coverage?

Make sure you know the answers to these questions, and if you feel we’ve missed any, feel free to post them in the comments below.

Speakeasy and the Next Evolution of Voice Implementation

The Voice market is changing. The traditional, legacy, providers are seeing the market  expand and enterprises are finding that adding voice to their web applications no longer requires being held “hostage.” With long implementation cycles, costly brand-new hardware and extensive training, enterprises are shelling out big money to add Voice. This begs the question; when does ROI actually kick in? Isn’t Voice supposed to streamline operations, therefore saving you money?

It isn’t to say that these traditional providers don’t eventually save organizations money, but with tight budgets and staff often wearing multiple hats it is even more important for enterprises to see an early return, not only on the financial side, but also on the implementation side.

At our “Voice in 30 Days!” webinar, we talked about many of these topics, and how Speakeasy answers these challenges. For enterprises adding Voice just got a whole lot simpler.

Don’t have the resources or time to dedicate to a Speakeasy implementation? At the webinar, we announced the new Speakeasy Professional Services team that is available to get voice applications up and running as fast as possible. Our highly qualified group of field implementation engineers serves as an extension to your organization by ensuring that your specific objectives are met and that Speakeasy is deployed correctly. Additionally, with close relationships with strategic WMS providers and support for enterprise applications such as SAP and Oracle mean customers who were once limited to voice options, now – so to say – have a voice! We’d love to hear your voice success stories in the comments below!

Additional Considerations For Remote Service Connectivity – Don’t Forget The Device!!

Good afternoon everyone! Wanted to share something on remote service connectivity. Aberdeen Group’s research report, “The Real-Time Service Enterprise: Leveraging Remote Connectivity to Drive Service Performance,” lists the key items that differentiate Best-in-Class service providers from the Average and Laggard providers. In particular, the report points out the aggressive growth of remote connectivity technology that Best-in-Class service providers are leveraging to, A) stay better connected to their remote assets, which in turn helps them to, B) provide better customer service at lower costs.

What is interesting to note, (that is not really addressed in the report), is the additional and/or modified management requirements necessary to control all these new remotely connected technologies. In other words, it’s great to have a lot of new technology closely connecting field service to the home office in real-time. However, the emergence of these new devices and technology bring with them an added requirement for additional monitoring and management of the devices themselves (My smart-device allows the home office to monitor inventory control in real-time. But…. who’s monitoring the smart-device??).

As companies move forward with real-time, remote-management of field service assets they (and their management partners), would be well-advised to focus on remote management of the field-service technology as well. The ability to remote control into a field-service device (as an example), ensures maximum uptime and usage of that device, which only enhances the real-time aspect of the total field service.

MDM Market Report Highlights Wavelink: Guest Blog From Galvin Consulting

The post below comes from Carolyn Galvin of Galvin Consulting, and is her exclusive contribution regarding Wavelink and the recent “Key Consideration in Evaluating & Selecting a MDM Solution” study. Hope you enjoy it!

Hello everyone! My name is Carolyn Galvin and I founded the market research firm Galvin Consulting. We are a global network of analysts and researchers specializing in market research, competitive research, and customer satisfaction research. The reason I’m writing this post for you today is because we recently released our latest mobility study on the Mobile Device Management market entitled “Key Considerations in Evaluating & Selecting a MDM Solution.” Our study includes key findings from in-depth interviews with chairmen, SVPs and EVPs at top-tier MDM vendors, including Wavelink. Together, Wavelink and I thought it would be helpful to give you a flavor for what’s in the study, so let’s dive in.

The report highlights how BYOD and the Consumerization of IT have transformed the mobility market and impacted organizations’ reliance on mobile device management solutions, particularly in highly regulated industries such as healthcare and financial services, and among large organizations with geographically dispersed employee populations.