Good afternoon everyone! Wanted to share something on remote service connectivity. Aberdeen Group’s research report, “The Real-Time Service Enterprise: Leveraging Remote Connectivity to Drive Service Performance,” lists the key items that differentiate Best-in-Class service providers from the Average and Laggard providers. In particular, the report points out the aggressive growth of remote connectivity technology that Best-in-Class service providers are leveraging to, A) stay better connected to their remote assets, which in turn helps them to, B) provide better customer service at lower costs.
What is interesting to note, (that is not really addressed in the report), is the additional and/or modified management requirements necessary to control all these new remotely connected technologies. In other words, it’s great to have a lot of new technology closely connecting field service to the home office in real-time. However, the emergence of these new devices and technology bring with them an added requirement for additional monitoring and management of the devices themselves (My smart-device allows the home office to monitor inventory control in real-time. But…. who’s monitoring the smart-device??).
As companies move forward with real-time, remote-management of field service assets they (and their management partners), would be well-advised to focus on remote management of the field-service technology as well. The ability to remote control into a field-service device (as an example), ensures maximum uptime and usage of that device, which only enhances the real-time aspect of the total field service.
Posted by Brandon Hill
Last week, we wrapped up our “Next Generation of Mobile Web Applications” webinar, which introduced you to Wavelink Velocity. In the coming month, you’ll hear plenty about how, with Velocity, we are primarily giving enterprises the ability to do three things:
- Increase the speed of wireless applications
- Provide a consistent UI of the web application to a diverse environment of devices (Datalogic, Motorola, Honeywell, etc)
- Improving the efficiency of mobile workers by enabling them to complete web applications faster.
I encourage you to view the recorded webinar and see for yourself. What benefits can you see if you could run your mobile web applications faster than before? How much do you feel you could save in productivity costs?
Mobile Device Management is the new “hot” thing in the enterprise, especially with all the talk of Bring Your Own Device (BYOD) policies. We’ve recently posted on BYOD, as have many others. But, I think it’s important to remember that there are other important considerations to think about. Primarily, the cost consideration before you decide on a Mobile Device Management (MDM) solution.
Research shows that cost is a major concern for those implementing MDM, which makes sense, because any solution has to be worth it! At the core, MDM is focused on reducing the total cost of ownership (TCO) of mobile assets. A huge factor in these “costs of ownership” is security. Since MDM solutions entered the space, securing information that travels to and from the device, and information that is on the device, has been crucial. If information is ever compromised, companies can lose thousands to millions of dollars. With the BYOD phenomena, the need to control this “cost” has been thrown in the limelight.
Prospects for MDM also now have new delivery options available, which can factor into the cost of a solution. We’ve written and presented extensively on how your cost considerations should match the delivery method that best suites your budget. For some, that’s a SaaS model (low monthly subscription), for others it an on-site install (more investment required up front). Either way, it’s important to know that the installation method you chose will impact costs.
If you’d like to discuss other cost considerations, feel free to email me or discuss in the comments below. Additionally, if you’re interested in TCO and the return on investment for MDM solutions, I’m happy to provide you with our Avalanche ROI Calculator. Just put your info in the “Ask the Advisor” fields to the left with “ROI Calculator” in the comment box, and I’ll follow-up with you.
Still in its infancy the B.Y.O.D concept has a lot of companies and influencers “land grabbing” to be the leader in providing a solution that solves the inherent risks when you allow employee devices into the work place. As we are in the MDM market we have our opinions on some of the top things IT managers need to consider from a management perspective.
One of the things companies need to know is simply what is on each phone that could cause a threat. This can be a bigger concern with Android more than iOS because Android phones are running different versions of its OS. With iOS, if there is a threat from an app then it will likely affect all iOS devices. With Android you need to narrow it down to the phone, OS and where they got the app.
Another consideration is email provisioning and policies, because a lot of security issues come from email. A lot of employees are just connecting to their company’s exchange server, but IT managers need to be proactive and know who is connecting so they can make sure the phone can be wiped if they leave or lose the smartphone/tablet.
Finally, companies should consider creating a policy or some strict requirements for B.Y.O.D. For example, IT should consider banning phones which have been jailbroken. Those phones can introduce more vulnerability into your network, and while it is the employee’s device, it’s still your network.
What considerations would you add? Post them in the comments below, or start a new discussion about this or any mobile ecosystem topic in our LinkedIn group.
Imagine arriving at the local insta-care facility and after your check-in, you step up to the scale for your routine weigh-in. However, this time instead of the local nurse checking your weight, it’s automatically said out-loud by a small computer. Come to think of it, maybe that’s a bad example… turns out most probably don’t want their weight being open to public ears!
Yet, despite that bad example, it’s easy to see areas in the healthcare mobile ecosystem where voice-enabling tasks could be a huge benefit. Going back to the above, imagine language barriers that make new patient check-in’s difficult. Now imagine if that process could be voice-enabled, by having basic check-in questions spoken to the patient in his or her language. Suddenly, the process is much quicker, and wait times are drastically reduced. The concept is really no different than that of providing broad language support for voice picking applications in the warehouse.
Bottom line is this: voice technology is growing in the healthcare world, just as it has in retail, manufacturing, transportation, and so in. In fact, a recent TMCnet article about Nuance’s Mobile Clinician Voice Challenge states:
Physician adoption of mobile healthcare devices is expected to reach up to 85 percent over the current year. Increasing the need for user-friendly healthcare applications that enhance medical professionals ability to track mobile workflow and overall provide effective patient care digitally.
85%. That’s a big jump. So the next time your at your local physician, insta-care, or emergency room, take a look around – what aspects of the healthcare mobile ecosystem do you see that could be voice-enabled?
For the average consumer, buying online doesn’t seem like a logistical nightmare; just click and buy, and a few days later it shows up at your house…most of the time. But behind the scenes there is a system set up to make sure everything is being accounted for, and the thought of something going wrong keeps managers up at night.
To put it in perspective, this past holiday season, Americans spent nearly $32 billion dollars online. The average package delivered by UPS took a ride on one of its more than 500 airplanes, traveled on 155 miles of conveyor belts and was scanned upwards of 23 times all before it got to your door.
To say this is a logistical nightmare is an understatement.
With more customers shopping online than ever before, it becomes increasingly important that a company’s mobile ecosystem is in order and that your company has a centralized management system to control those mobile devices.
In October 2011, FedEx estimated they would deliver 17 million packages in ONE day during the holiday season (December 12, the busiest delivery day of the year). What happens if one of those ruggedized scanners the driver uses malfunctions? If you aren’t able to remotely manage that device, it can cost a company thousands of dollars in lost productivity, not to mention the hit your brand takes.
With a well-thought out mobile strategy, an IT manager can remotely log-in to that device, diagnose the problem and get it back up and running, and let the driver get to their destination.
With that in mind, you can quickly see how remote management of ruggedized devices is the unsung hero of your logistics mobile ecosystem.
How are you managing your devices?
Posted by Brandon Hill
Healthcare, healthcare, healthcare. It’s like the mobile industry’s own Marcia Brady these days, as more and more attention is being given to mHealth. Just yesterday, we posted an interesting article about what happens when doctors lose their smart devices. But, healthcare mobility issues go beyond losing devices and extends to much higher-level mobility strategy. In May 2010, Gartner’s John Lovelock stated that healthcare CIOs were lagging when it came to having a sound strategy for enterprise mobility in place. CIOs stated that they were hoping one mobile platform or OS would emerge for management purposes. While no single platform has emerged as the clear winner, things are changing when it comes to mobility in healthcare.
“Mobile is certainly still one [area of health IT] that needs to be on that list of what’s coming. It’s here, but it’s still coming. We are just seeing the beginning of that. This is going to be something that is going to become much more significant,” said HIMSS CEO H. Stephen Lieber in an interview with MobiHealthNews.
We’ve mentioned that there doesn’t seem to be one clear platform winner, but Apple’s iPad is really making a big case for its place in the healthcare mobile ecosystem. According to an article in Wired, the Veterans Administration is looking to deploy 100,000 iPads across 152 locations and with the announcement of the iPad 3, CIOs will need to assess where it fits within their mobile ecosystem. Once they assess where it fits in, the bigger question becomes, “How do we manage it?”
For obvious reasons, security is a big issue in the healthcare mobile ecosystem and management extends beyond the physical device. As the BYOD phenomenon spills over into the healthcare sector, employees want their own devices to have network access. While the iPad and other slick handheld products get most of the attention with healthcare mobility, CIOs can’t forget about the management of other endpoints that are in the ecosystem: printers, ruggedized handhelds, routers, access points, etc.
If you’re an IT professional in the healthcare field, are you mindful to buy and consider products that can manage multiple platforms and OSes? Do you think multiple platform management is important? We’d love to hear your opinion.