The UK’s Retail Business Technology Expo came to a close in London yesterday.
Kelly Ungs Presents at Retail Business Technology Expo 2012
In its second year there is no doubt that the event more than doubled in the number of exhibitors, space and sessions over last year. Aimed at UK and European retailers, the event melds all manner of end-to-end solutions for multi-channel, e-commerce, marketing, merchandising, EPoS, supply chain, store systems, loss prevention, finance, payments and CRM. Phew, that’s a lot of ground to cover!
Last week, Multichannel Merchant had a great article that focused on how to improve warehouse productivity. He had nine tips for doing so ranging from creating a picking path to listening to employee feedback.
We’d like to add a tenth – using your voice.
Voice picking isn’t new to the warehouse. In fact, our voice picking product, Speakeasy, has been around for years, but just within the last couple of years companies have really started to implement it and see huge returns.
Take Goya Foods for example. They have been using Speakeasy in their Prince George facility. Within the first few months of using Speakeasy, they noticed improvement in three areas – accuracy, efficiency, and safety. Like Goya, most companies see the following:
Mispicks can lead to significant expenses, costing most companies anywhere from $5 – $50 per error. With that in mind, you can see how the savings quickly add up. (To see for yourself, contact us for a copy of our Speakeasy ROI Calculator)
On average, pick teams will complete their tasks much faster than before. With voice, pick teams move from sequence to sequence in rapid time.
With voice commands, pickers move from point to point more safely. This makes plant managers much more at ease.
Another thing to point out is that management costs of Speakeasy are minimal because the product is advanced enough that pickers don’t need to go through technical training to calibrate it for their own use.
Not to mention it is really easy to use, as our own Greg Berger demonstrates for Warehouse IQ at ProMat last year.
As many of you saw at our live webinar last Thursday, there are many factors that go into which MDM delivery method might best suit your organization. The traditional method of deployment requires that you, as an organization, provide a level of commitment to hosting your own service. This model has clear advantages in terms of providing complete control and may also suit legal and technical challenges that may exist. However, there is an alternative deployment option which still provides the equivalent high level of security, while at the same time offloading installation and maintenance tasks.
By opting for a SaaS model, you’re better able to focus on your business of managing your devices without having to deal with operational issues. Those operational issues can often delay deployments, as the necessary infrastructure needs to be in place for the benefits to be realized. For companies that are new to device management, or for companies where the investment cannot be justified, at least initially, what sorts of operational benefits are included in your subscription?
Sign up and go!
All you need to think about is loading a client agent onto a device and enrolling the device into your segment of the cloud service.
Your SaaS provider hosts the service using hardware, connections and facilities that are highly resilient.
As you add more devices your subscription level automatically adjusts the resources needed to keep your devices up to date, monitored and secure. There’s never a need to perform any hardware or connection upgrades because you’ve grown.
Anyone that runs their own IT organizations knows the importance of having standby hardware and backup/restore capabilities in the event of the unforeseen. Again, the SaaS provider has these procedures already in place and has high-availability-by-design. And the best part is that you don’t even need to care about it. Your service just keeps on working, 24/7.
Your commitment to a SaaS service has a fixed timeframe and you are able to grow your subscription as you need more management capabilities and as your revenue grows.
Of course, opting for a SaaS vendor which has both on-premise and a SaaS management offering which are based around a common technology, also makes it much easier should you decide to enroll into SaaS, or move operations into your own IT organization.
The Wavelink SaaS product, Avalanche On Demand, provides customers with the same features and control that an on-site installation offers but with lower up-front costs complete with maintenance included in the subscription. Priority concerns such as security are also addressed by providing an encrypted path between your management console and Wavelink’s servers, as well as encrypted communications between each device and the Avalanche On Demand data centers.
Since Wavelink has adopted a full Web-based approach to both account control and device management, access couldn’t be simpler. The user-friendly console design streamlines device management tasks, making them as efficient as possible while providing rich reporting and status information about your managed estate.
Customers simply pay a monthly subscription fee for each mobile device they wish to manage. The fee covers standard maintenance and upgrades.
To see how Avalanche On Demand can benefit your organization click here to view the webinar in its entirety. What are some insights you might have towards the different delivery models? Have you been part of any discussions on the topic with colleagues or industry veterans?
Good afternoon! Quick post with some pictures for your Thursday afternoon.
Kelly Ungs, Steve Shea, and H’ng Cui Gin attended the Honeywell APAC Partner Conference earlier this week, and sent along some photos. As the need for mobility continues to boom in emerging markets such as China, device manufacturers such as Honeywell, are answering the call.
In particular, check out the section on “IT-ization of the Consumer.” Really good stuff. Hope you check it out! Make sure you check out the newest selection of webinars we just added, by clicking here.
First impressions on NRF 2012: that was a busy show! Hopefully the traffic and interest translates to good things for retailers in 2012 and beyond. The show was a tremendous success for the Wavelink team, as we were constantly busy showing voice-enabled applications with Speakeasy, smart device management with Avalanche, and the introduction of Velocity, which we believe will usher in the next generation of mobile web applications. In addition to the interest in our products, it was GREAT to see the sea of blue Wavelink scarves roaming the aisles! We even got Miss America in one (picture below)!
We were able to get some pictures (after the break) from the show, and we hope you enjoy them. If you have any pictures of your own you’d like to share, feel free to let us know in the comments, or even on our Facebook page.
It’s a big week for the tech world as CES and NRF are upon us again! As you know, we’ll be in New York City next week for NRF at booth 1768, signing people up for a FREE pilot of Avalanche Telicost, among other things. Meanwhile, at CES new tech toys and gadgets that the whole family, and/or enterprise, can enjoy are abound! With so much buzz these days with the latest gadgets, the industry just gets bigger and bigger, and more importantly, so does the need to manage and monitor them.
Speaking of managing, we came across this article that makes mention of how important managing mobile devices and data traffic are in today’s enterprise. You’ll be glad to hear that as a result, companies were able to save time and money as they invested in TEM (Telecom Expense Management), especially a solution that offers them real-time data, such as Avalanche Telicost.
Stop by and say hello next week, and you could win an Amazon Kindle!
I’m a big fan of top-10-type lists, especially when it relates to enterprise mobility. So naturally, when I saw this particular “top-10” which discusses “Top 10 Mobile Voice Predictions” I was intrigued. Turns out, it’s also got some really good discussion on key industry trends, such as BYOD (Bring Your Own Device) MDM and Telecom Expense Management (TEM), which we are just beginning to see take hold in the enterprise mobility space. The author expands on the TEM front, by saying we should begin to see a greater need for the corporate TEM strategy to be included with the corporate MDM strategy.
“Greater integration takes place between the TEM and Mobile Device Management (MDM) propositions, as smartphone penetration in the enterprise market continues. MDM is one of the hottest topics around at the moment.”
This is something that few companies have yet to embrace, and just as the article explains, it should be something that we begin to see implemented in many companies throughout 2012 and beyond. Take a look and tell us what you think, or give us a few of your top topics for 2012!
Our good friends at BCI, a Wavelink Platinum Partner, recently shared an article on the possibilities of voice applications not having much of an impact. When asked about our thoughts, we said, “well sure.” But there is a big “but” that followed our response and I wanted to point out some very critical points when discussing voice. The biggest issue is the issue of cost, which all companies are concerned with, and this is 100% true with traditional voice systems.
“[Bill Kuipers, president of operations consultancy Spaide, Kuipers & Co] thought he was in the minority about pick-to-voice technology. “I’m not surprised based on my own observations, but I thought I was in the minority. Lots of clients consider but ultimately reject it (usually due to the cost of hardware, and the required software integration). It tends to be more expensive than comparable RF Scanning devices.
‘Plus, you almost always have to buy some sort of intermediate software system, whereas most applications already support basic bar code reading – or can easily incorporate it.’”
This is the fundamental problem with yesterday’s voice technology. It requires you to buy new devices and servers, deal with lengthy implementation times, a replacement of existing business processes, and an overhaul in training. In that case, who would want to deal with it?
And that’s where the value of a voice application like Speakeasy comes in. It doesn’t require new hardware, can be implemented in as little as 30 days, works with your existing applications, and as such, is easy for workers to learn. If you’re curious about the differences, I highly suggest checking out the recent webinar we held entitled, “Say Goodbye to Legacy Voice.”