This is the first in a two part series on the benefits, and the quick and easy install, of Wavelink Speakeasy.
Everyone involved in warehousing or distribution center operations knows there is a clear, sharp focus on increasing productivity and accuracy. The market is full of companies that offer optimizing solutions, but most want you to throw away most of what you have and start over. The Wavelink solution, Speakeasy, is a lot of fun to bring to the market because it is evolutionary rather than revolutionary, allowing you to capitalize on the system you have spent so much time optimizing and training your employees to use.
It may come as a surprise to you, but chances are good that if you are in warehousing, distribution, or even manufacturing that your system is already a voice solution. If your systems offer a terminal emulation (telnet) or web interface Wavelink can show you that you already own a voice solution. It will lead to increased productivity, improved accuracy, and a safer work environment to save you in many ways.
Wavelink’s promotion of Speakeasy says that you can have a speech solution in place in 30-days or less. For most in the industry that sounds too good to be true because traditional systems require a lot of analysis, coding, integration with host based systems, testing and validation, and then training for users and systems support staffers.
With traditional voice systems, IT typically has to be deeply involved to install the required servers, verify the WLAN can carry the extra new traffic the voice systems create, and then resolve all of the extra new issues with feeds to corporate IT systems. Things like the productivity measurement systems you use today will likely go out the door to be replaced by something new from your voice provider.
If a spec is slightly off mark or a process changes between the time of spec and implementation the process grows longer and most of these steps need to be repeated. Some traditional voice implementations can drag on for years before customers can either add more functions or move to additional facilities even though they run the same corporate IT systems.
The Wavelink Speakeasy voice implementation method starts the same way, but the end is very different and in a very good way.
The initial engagement is a study of your current programs and methods used in your operations. An analyst will perform an interview over a day or two to learn about the methods you use, and how your workers work in your systems. They will seek to learn the standard methods, and identify the exceptions of what happens when things go wrong or off the standard track.
Your application screens, workflow, and error messages will be captured with Wavelink tools. Each step of your process is captured to help integrate voice into your application to optimize the voice enablement.
Depending on the complexity of your systems, this interview and the analysis can take a week to 2 weeks. The result is a WebEx type meeting where the captured processes are walked through. The processes are verified, solutions are proposed and demonstrated, and the voice enablement of your current system is displayed before your eyes and ears. You have freedom to modify anything being discussed with a goal of locking down your application flow.
The changes you discuss are reviewed and a follow up meeting is set with a goal for one more WebEx discussion, and then the initial validation in your facilities on your systems in 2-3 weeks.
Once the updates are made to your satisfaction and the dates are set, it is time to demonstrate the system in your environment. Since we use your system, there is no huge cutover to a new system, we can test and validate with one worker in your current production environment. All of the work is done on the device, so your systems won’t even know a worker is using voice.
Visit us on Friday, February 28th for the second part in this series – How employees are brought on board and all the additional benefits, including reduced training, Speakeasy brings in 30-days or less.
Posted by Robert DeStefano
It’s a final nod to American football references from me (at least until the draft in May), but consider the requirements of an enterprise mobility policy: there are a lot of parts that need to be considered to make a deployment successful, similar to a championship winning team. When the strategy is thorough and the numerous “what-if” scenarios are played out, success is far more likely than for a team that doesn’t plan.
BYOD, like any other component of an enterprise IT strategy, needs to be strategically implemented for the best results. Just as no individual player on a team is greater than the team, BYOD should not be viewed individually; so as not to exclude other mobility initiatives across the enterprise.
To continue the “BYOD as an athlete” analogy, BYOD needs to be a versatile, balanced policy. This means that it needs to support all the leading mobile operating systems equally (or at least as equally as Google, Apple, and Microsoft allow). It needs to enable the mobile worker to be optimally productive – regardless of their hardware selection.
However, as a component of a larger enterprise mobility strategy, BYOD needs to be deployed in a manner that unifies it with the requirements of complementary mobility components – like teammates. For example, managing BYOD should be unified with the solution for managing other mobility hardware deployed within the company – such as rugged mobile devices used at the loading dock, in the warehouse, etc. Why would an enterprise want a different console for managing BYOD? A separate management system specific to BYOD creates the kind of friction synonymous with a self-interested player on the football team – disruption, confusion, and complexity, as IT administrators need to toggle screens and systems just for BYOD users.
The big play that scores points with IT administrators and mobile users is to deploy BYOD policies in a common enterprise mobility management solution like Wavelink Avalanche. Doing so enables enterprises to unify the management of all their mobile deployments. It enables BYOD support without compromising the support that mission critical mobility users need. Want to throw the winning touchdown? Using Wavelink Avalanche also allows for management of the entire enterprise deployment – all enterprise mobile devices (BYOD, rugged mobile computers, etc.), mobile applications and content access, network infrastructure, and printers. That’s a game plan that will enable maximum worker productivity, and maybe earn you a ride on the shoulders of your fellow IT administrators and mobility users.
Over the past several months, I’ve been listening to the way customers describe their return on mobility investments. The answers are impressive. Answers range from increases in worker speed of task completion, to task accuracy, to month to recognize complete return on dollar investments, reductions in man-hours for cyclical process completions, reductions in seasonal headcounts, reductions in worker training time, and more. The measurements of return on mobility investment are impressive percentages and yield significant dollar-value savings to each of the companies I’ve heard from.
What is really interesting is how companies can measure their return on investment in such vast and different ways. In some cases, the measure is dollars saved by reducing errors. In others, it is increased shipments that yield additional dollars per package shipped. In still others, the savings is recognized by a reduction in seasonal labor, or less worker hours dedicated to completing a specific task. Whatever the measurement, there are two things that remain true: Every measurement ties to a dollar-value savings that can prove a mathematical return on investment for the dollars spent enabling mobility. Even more importantly, the measurement each company used to describe their ROI told far more about the problem each was attempting to solve.
Enterprises deploy mobility to achieve a higher level of productivity, but it is not done just for the sake of using mobile technology. There is an underlying pain that the company is trying to address – some way of improving a process to gain efficiency, or to recognize a cost savings. There is a problem to be solved by deploying mobility – and one recommended approach to begin defining the best mobility solution is to start with an operations audit that can help find the weaknesses and inefficiencies in current processes. By adding automation and voice-enablement, Wavelink Speakeasy has consistently shown productivity gains for mobile supply chain workers of over 35%. That’s like getting an extra day of productivity from every worker – for every three days worked. Now that’s a fast ROI!
What problems are you aiming to solve with mobility in your enterprise? What measurements are you tracking to determine ROI? Email me with your objectives at: email@example.com
A recent text mining experiment using AirWatch’s “Solutions Overview” document demonstrated an excellent answer to the question, “What is [one of] the difference(s) between Wavelink Avalanche and AirWatch”?
In one word; Email.
The wordcloud below shows the highlights of the text analysis of AirWatch’s Solutions Overview document.
As you can plainly see, one of the most used words is “email”. “So what?,” you say?
Supply chain operations managers and other supply chain device users don’t use email on their devices. They use their devices to run their operations, move product, and make money. Email is for front-office staff and is a “nice to have” versus, “must have” for supply chain operations.
Email is a front-office, IT oriented operation, focused on providing communications to mobile workers. Avalanche provides a complete solution for managing that function for those workers as well. However, Avalanche’s primary reason for existence has always been providing device management for mission critical, supply chain focused mobile computers.
If your mobile users can’t get to their email due to an unexpected outage, that’s a bummer. But if your supply chain operations go down because your managed devices stop working, you’re out of business.
And that, in another phrase, is the difference between Avalanche and AirWatch. Avalanche is “mission-critical”. Airwatch is “nice to have”.
Comments or opinions expressed on the blog are those of their respective contributors only. The views expressed on this blog do not necessarily represent the views of LANDesk Software, its business units, its management or employees. LANDesk Software is not responsible for, and disclaims any and all liability for the content of comments written by contributors to the blog.
Posted by Robert DeStefano
It’s always fun to look back at what the past year has meant to our industry, and (in a tip of the hat to William Shakespeare) if “what’s past is prologue”, then what is to come in the next year? Indeed, 2013 has seen a few significant themes take shape. Mobile device management has become significantly commoditized – as customers have begun to look past the common device-oriented features to larger, unified mobility solutions. A handful of new, mission-critical mobile devices have come to market – in some unique and interesting forms. Legacy voice vendors have struggled to get away from their Cold-war era technologies. Consumer smartphones and tablets have entered the enterprise through every door, window and loading dock available.
Yes, 2013 has met our expectations of continued evolution in enterprise mobility! 2014 has even more fun in store (and in the warehouse):
- The limits of the consumer device will become clear. Enterprises will see a more precise delineation between where BYOD or consumer smartphones/tablets can be used, and where rugged mobile computers will continue to be deployed.
- Voice-enablement will expand beyond stock picking. With full voice functionality, faster deployment, and at a lower cost, even companies that have deployed legacy voice for warehouse picking will be giving Speakeasy a fresh look for expending multi-modal data capture across supply chain tasks.
- There will be a reduction in point-product mobility providers. As more enterprises began doing in 2013, even more will seek out mobility solution providers that can offer more than just a single product. Unified mobility solutions – those that are designed together and, when deployed together, offer even greater value to the business, will be at the top of enterprise mobility wish-lists.
As these and other events unfold for IT in rugged environments, Wavelink is here to help you navigate. What are your enterprise mobility predictions for 2014? Please post your predictions in the comments section below.
Retailers, breathe a sigh of relief. Black Friday is over and Cyber Monday orders have all been placed. The initial rush is over. But the holiday shopping season is just beginning. There’s another three weeks’ worth of time for shopping (or procrastination of shopping) before the season ends. During those three weeks, more shoppers than ever will make their purchases on non-traditional POS systems. These systems will range from self-checkout kiosks to “scan as you go” services to mobile-based systems carried throughout the store by employees for a “check out anywhere” experience. There are pros and cons to each of these systems (and to traditional POS systems as well), but let’s start with a look at self-checkout services.
Self-checkout services are becoming increasingly common. Hardware retailer (and popular store for Dad gifts) Home Depot was one of the first stores to implement self-service checkout kiosks, but other retailers have followed, including grocery store giants Wal-Mart and Sam’s Club. Others have implemented self-checkout and then scraped it, including Costco, Albertsons and Ikea. It’s definitely not right for every retailer, but can have big benefits.
One of the major arguments for self-checkout is that it reduces overhead costs. Instead of having four cashiers manning four checkout lanes, one cashier can monitor four checkout lanes. Alternatively, the cashier can be cut out entirely. Either way, costs are reduced.
However, there’s a pretty big “but” with this. Self-checkout can cut down costs, but can also increase theft. Earlier this year, a Florida woman was caught trying to leave the store with $350 worth of products, for which she had paid $40. There’s no denying that self-checkout can create opportunities for thieves, but with careful monitoring by employees, the threat can be reduced. The benefit in costs savings may not be enough for some retailers, so it’s important to weigh the pros and cons of cutting down overhead vs. preventing theft.
People Like It. Some of Them, Anyway
A recent Cisco survey found that 52 percent of people prefer self-checkout. That also means that 48 percent of people don’t like self-checkout. While some shoppers prefer the DIY aspect of self-checkout, combined with the appeal of avoiding talking to other people, other shoppers enjoy the interpersonal interaction that comes with a traditional POS system or find the kiosks frustrating or difficult to use. Before implementing a self-checkout system, it’s important to determine where your customer base falls. If you determine that your customers are primarily in the “pro” camp, it’s equally important to ensure that the system you choose is easy to use, practical for your business model and won’t frustrate your customers. Even the staunchest of pro-self-checkout consumers will avoid a bad system.
It’s a “Gateway” Change
Still other retailers see self-checkout as the gateway to further change – a precursor of sorts to the days when you’ll be able to scan objects with your phone as you shop and then pay using a mobile wallet. The change to self-checkout could get consumers acclimated to the self-service idea quickly and easily.
Of course, it’s also an expensive proposition to install self-service kiosks at check out. And it’s even more expensive to move away from the system in favor of another one after just a few years. Before implementing this sort of system, consider carefully what you think is the future of checkout for retailers. Cutting edge is good, but cutting unnecessary changes is better.
Posted by Robert DeStefano
A Look at the Difference between Mobile Device Management and Mobile Deployment Management
“Mobile Device Management (MDM) enables businesses to address challenges associated with mobility by providing a simplified, efficient way to view and manage all devices from the central admin console.” That’s all you need, right? This is how one vendor describes it – right from their website. At first glance, one might expect that if I can manage the mobile device, that’s what I need.
But then again. What about the applications residing on those mobile devices, which also need to be managed? Well, sure, typical Mobile Device Management products can cover most of that. Surely they can push applications, maybe blacklist some apps not appropriate for use at work, and remotely lock a lost or stolen mobile device to maintain a level of corporate data security.
One of the challenges when looking at MDM vendors is that there isn’t a whole lot of differentiation among the capabilities, for example, they all face the same restrictions when managing iOS devices. Similarly, many vendors predominantly hype their iOS and Android device management capabilities. And everyone talks about BYOD.
There’s a big difference between Mobile Device Management and Mobile Deployment Management. Managing enterprise mobility deployments is about more than just the device. Consider all the aspects of deploying mobility in the enterprise.
- Users: Who are the users, and how will they be using mobility?
- Hardware: What kind of mobile devices are best – rugged, barcode scanner-enabled or smart devices?
- Connectivity: What kind of connectivity will be needed – Wi-Fi? Wi-Fi and Cellular? Connectivity to peripheral devices such as printers?
- Mobile Applications: What types of applications will the user need? Are they leveraging application streaming of data located on a host server? Through terminal emulation? Using a browser? Native apps?
Unlike Mobile Device Management, Mobile Deployment Management refers to managing this complete set of consideration, ultimately with the goal of maximizing the productivity of the user of this mobility solution. With the Wavelink Mobile Enterprise Productivity Suite, a mission-critical mobility deployment can be unified under a single vendor and completely managed through Avalanche.
Go ask MDM vendors if they can check all the boxes for the mobility deployment considerations above. They can’t. Managing mobile devices – ‘everyone’ can do that.
Posted by Robert DeStefano
Mobility has been a part of the enterprise for three decades now. However, the ubiquity of mobile use for workers from the warehouse to the corporate office has never been more dynamic. Many companies are not implementing first-time deployments, but replacing older solutions with new, and expanding mobility to a wider range of tasks.
As this wave of mobility refreshes occurs, enterprises are looking for simplicity in their deployments. Hardware options are vast and dynamic. It is hardly feasible to have a single mobile computing platform for all enterprise users. On the software side, point products for a specific task are no longer the most desirable option. Instead, IT teams across businesses demand fewer vendors with more unified solutions that scale across mission-critical applications.
Mission-critical mobility is all about productivity—getting things done in the most efficient way possible. This can be visible in such ways as streamlining current worker tasks, or accelerating decision making. As these examples suggest, enterprise mobility is not about which device is best or how that device in managed. It’s not about the content a user can access or a specific software application used on a device. Instead, enterprise mobility is about implementing all these components to deliver maximized user productivity.
Mobility solutions are becoming strategic for businesses. A reactive, “quick fix” for a narrow, specific task is no longer proving to be beneficial for long-term business performance. Point products and their disconnected support are proving to be too costly and are not designed for the entire enterprise. Instead, a unified mobility strategy is desired; offering a faster, easily quantifiable ROI, seamless implementation, and a long-term strategic solution for mission-critical enterprise mobility.
I invite you to sign up for one of our webinars, where you can learn more.
We talk a lot about voice applications around these parts, and as you know, we recently announced that Speakeasy achieved Motorola Solutions Validation. This summer, we spent some time with our friends at Motorola in the Motorola Innovation Center. Below is a video that explains why this partnership is so valuable, and explains some of the benefits with working with us. Enjoy!