Downtime is wasted time. No debate there, right? So, as you’re considering your next generation mobile deployments, one obvious expectation is to be able to ensure you can troubleshoot these new, smart devices, minimizing delays whenever possible. Whether caused by mobile device settings or software, the ability to remote in, check out the issue, and resolve it quickly, is powerful – and imperative to maximizing worker productivity.
Last week, we announced our partnership with Splashtop, and the release of our Smart Device Remote Control. It’s a big deal for us, and very timely for businesses throughout the supply chain. More and more firms are starting hardware refreshes to mobile computers running Smart OSes like Android or planning for Windows 10.
One of the most relatable benefits of remote control – from customer stories using our long-proven Remote Control for Windows CE and Windows Mobile, is the ability to avoid “No Fault Found” service responses. For these companies, Remote Control addressed the scenario of a device having a problem in the field, and being sent to a service depot somewhere, only to be returned without any resolution – because, at the service center, all appeared to be in good working order. “Good working order” is good news, but the pain for these customers was explained in a couple of points:
Workers leaving the point of activity
When the device started acting up, the worker had to leave their task, walk to the closest person on-site who can help them, then walk back to their task location. Productivity losses really begin to mount the moment that worker walks away from their task location, and continue bleeding until they are physically back at their task location and able to resume their task. It may not sound like much, but consider the worker at the far end of a 250,000 square-foot warehouse (or larger in many cases), who has to walk all the way across the floor to swap out their device.
Once reaching an on-site contact, that worker is standing idle for whatever time it takes to stage a replacement device from the spares pool – more downtime. Are spares pool devices usually sitting charged, in a docking station, loaded with the latest versions of mission critical apps, ready to go? The answer should be “yes”, but many admit to a less-ready state for spare devices.
Shipping out the “broken” device
Consider the costs of sending a device out for service, unnecessarily. It’s all wasted time, and money. Even if you’re not paying shipping under a service agreement, you’re cost is built into your spares pool of devices. When that device comes back with a note reading “No Fault Found”, you haven’t really gotten any benefit for the downtime you have incurred.
Smart Device Remote Control is a powerful tool for preserving mobile productivity. Used in conjunction with Avalanche for enterprise mobility management, companies not only gain more control by keeping devices and apps up to date. They gain the ability to troubleshoot and resolve issues on the floor, as they happen, so workers can get back to work as quickly as possible.
Posted by Robert DeStefano
Enterprises of all sizes and across industries require different levels of onsite control of their enterprise mobility deployments. Couple this with the unique restrictions that corporations place on mobile internet access and there’s a compelling need for choice among the deployment options when considering an enterprise mobility management solution.
The benefits of a cloud-based deployment are centered on simplicity. Selecting a cloud-based (or SaaS) deployment method frees up internal IT staff to focus on other initiatives. Server components are managed externally by product experts, making a cloud deployment simple and fast. This is in addition to the most obvious benefit of a SaaS deployment – immediate access to software updates.
However, there are enterprises around the world that require, or simply prefer, to have the greatest amount of control over their enterprise mobility management system. An On-Premise deployment method provides this, in a more traditional, shrink-wrapped installation. Companies choose this model often because they like the security of having the entire deployment completely within their corporate intranet. It also provides IT teams with complete control of scheduling updates and patches.
Which option is best? Start by determining the security compliance and control requirements your organization has in place. Next, determine the level of IT staff that will be working with the enterprise mobility management console, and the time they have to handle maintenance to it. Follow that with some considerations related to control. Does the company prefer the accelerated access to software updates and enhancements? Or, does it benefit the business to have IT control the timing of updates to fit in between peaks in the operations cycle?
With both SaaS-based and On-Premise options, Avalanche 6.0 provides businesses with the ability to select the method of deployment that fits each business best. Whether mixed device deployments or BYOD, operational task workers, customer-facing workers, there is no need to compromise. When you’re deploying enterprise mobility, manage those deployments with the enterprise mobility management solution that has been trusted by corporations for decades, ready to be deployed in the method that fits your business.
Posted by Robert DeStefano
It’s a final nod to American football references from me (at least until the draft in May), but consider the requirements of an enterprise mobility policy: there are a lot of parts that need to be considered to make a deployment successful, similar to a championship winning team. When the strategy is thorough and the numerous “what-if” scenarios are played out, success is far more likely than for a team that doesn’t plan.
BYOD, like any other component of an enterprise IT strategy, needs to be strategically implemented for the best results. Just as no individual player on a team is greater than the team, BYOD should not be viewed individually; so as not to exclude other mobility initiatives across the enterprise.
To continue the “BYOD as an athlete” analogy, BYOD needs to be a versatile, balanced policy. This means that it needs to support all the leading mobile operating systems equally (or at least as equally as Google, Apple, and Microsoft allow). It needs to enable the mobile worker to be optimally productive – regardless of their hardware selection.
However, as a component of a larger enterprise mobility strategy, BYOD needs to be deployed in a manner that unifies it with the requirements of complementary mobility components – like teammates. For example, managing BYOD should be unified with the solution for managing other mobility hardware deployed within the company – such as rugged mobile devices used at the loading dock, in the warehouse, etc. Why would an enterprise want a different console for managing BYOD? A separate management system specific to BYOD creates the kind of friction synonymous with a self-interested player on the football team – disruption, confusion, and complexity, as IT administrators need to toggle screens and systems just for BYOD users.
The big play that scores points with IT administrators and mobile users is to deploy BYOD policies in a common enterprise mobility management solution like Wavelink Avalanche. Doing so enables enterprises to unify the management of all their mobile deployments. It enables BYOD support without compromising the support that mission critical mobility users need. Want to throw the winning touchdown? Using Wavelink Avalanche also allows for management of the entire enterprise deployment – all enterprise mobile devices (BYOD, rugged mobile computers, etc.), mobile applications and content access, network infrastructure, and printers. That’s a game plan that will enable maximum worker productivity, and maybe earn you a ride on the shoulders of your fellow IT administrators and mobility users.
Posted by Robert DeStefano
It’s always fun to look back at what the past year has meant to our industry, and (in a tip of the hat to William Shakespeare) if “what’s past is prologue”, then what is to come in the next year? Indeed, 2013 has seen a few significant themes take shape. Mobile device management has become significantly commoditized – as customers have begun to look past the common device-oriented features to larger, unified mobility solutions. A handful of new, mission-critical mobile devices have come to market – in some unique and interesting forms. Legacy voice vendors have struggled to get away from their Cold-war era technologies. Consumer smartphones and tablets have entered the enterprise through every door, window and loading dock available.
Yes, 2013 has met our expectations of continued evolution in enterprise mobility! 2014 has even more fun in store (and in the warehouse):
- The limits of the consumer device will become clear. Enterprises will see a more precise delineation between where BYOD or consumer smartphones/tablets can be used, and where rugged mobile computers will continue to be deployed.
- Voice-enablement will expand beyond stock picking. With full voice functionality, faster deployment, and at a lower cost, even companies that have deployed legacy voice for warehouse picking will be giving Speakeasy a fresh look for expending multi-modal data capture across supply chain tasks.
- There will be a reduction in point-product mobility providers. As more enterprises began doing in 2013, even more will seek out mobility solution providers that can offer more than just a single product. Unified mobility solutions – those that are designed together and, when deployed together, offer even greater value to the business, will be at the top of enterprise mobility wish-lists.
As these and other events unfold for IT in rugged environments, Wavelink is here to help you navigate. What are your enterprise mobility predictions for 2014? Please post your predictions in the comments section below.
Posted by Robert DeStefano
A Look at the Difference between Mobile Device Management and Mobile Deployment Management
“Mobile Device Management (MDM) enables businesses to address challenges associated with mobility by providing a simplified, efficient way to view and manage all devices from the central admin console.” That’s all you need, right? This is how one vendor describes it – right from their website. At first glance, one might expect that if I can manage the mobile device, that’s what I need.
But then again. What about the applications residing on those mobile devices, which also need to be managed? Well, sure, typical Mobile Device Management products can cover most of that. Surely they can push applications, maybe blacklist some apps not appropriate for use at work, and remotely lock a lost or stolen mobile device to maintain a level of corporate data security.
One of the challenges when looking at MDM vendors is that there isn’t a whole lot of differentiation among the capabilities, for example, they all face the same restrictions when managing iOS devices. Similarly, many vendors predominantly hype their iOS and Android device management capabilities. And everyone talks about BYOD.
There’s a big difference between Mobile Device Management and Mobile Deployment Management. Managing enterprise mobility deployments is about more than just the device. Consider all the aspects of deploying mobility in the enterprise.
- Users: Who are the users, and how will they be using mobility?
- Hardware: What kind of mobile devices are best – rugged, barcode scanner-enabled or smart devices?
- Connectivity: What kind of connectivity will be needed – Wi-Fi? Wi-Fi and Cellular? Connectivity to peripheral devices such as printers?
- Mobile Applications: What types of applications will the user need? Are they leveraging application streaming of data located on a host server? Through terminal emulation? Using a browser? Native apps?
Unlike Mobile Device Management, Mobile Deployment Management refers to managing this complete set of consideration, ultimately with the goal of maximizing the productivity of the user of this mobility solution. With the Wavelink Mobile Enterprise Productivity Suite, a mission-critical mobility deployment can be unified under a single vendor and completely managed through Avalanche.
Go ask MDM vendors if they can check all the boxes for the mobility deployment considerations above. They can’t. Managing mobile devices – ‘everyone’ can do that.
Posted by Gemma Randazzo
If you’ve gone shopping anywhere in the last year or so, you may have noticed the iPads, iPhones and even a few Androids that are increasingly being used as cash registers. While the trend is perhaps most noticeable in mom-and-pop stores (if you’ve been any non-Starbucks coffee shop in the last six months, you know what I mean), it’s certainly not limited to that. Department stores and major retailers are making the switch as well.
In fact, research group IHL recently released a study examining the projected growth of mobile POS systems. The firm found that by 2017, over 3.6 million tablets will have been shipped to retail and hospitality companies in North America alone, projecting that these shipments will result in some fundamental changes in many of these companies. The group also projects that shipments of non-rugged small format handhelds for mobile POS systems will increase 380% from 2013 to 2017. At the same time, overall POS shipments will be reduced by 12% in 2016, and in some segments, may be reduced by as much as 20% from previously forecast volumes. Those are some pretty striking numbers and it’s easy to see that mobile POS systems will have a large and far-reaching impact on the service industry.
For a start-up company, the appeal is easy to see. They can skip the investment of a traditional cash register and POS system and can instead purchase or repurpose an iPhone or iPad and use a cost-effective system like Square.
But what about for an established company? They’ve already invested in cash registers, credit card machines, and all the other bells and whistles that come with a traditional POS system. What’s the appeal?
Well, for one thing, it means your workforce is more mobile. Workers are no longer tied to the cash register. They are free to move around the store helping customers, restocking inventory and tidying the store floor. And while they do these things, each employee is a walking sales opportunity. Since each employee working effectively becomes a cash register, check out times are no longer limited by the number of cash registers available, but by the number of employees. This can speed up check out times for customers. And of course, it does give your company a bit of sleek modernity to be able to check out customers from anywhere in the store at the drop of a hat.
One cautionary note, however, is security. Most of these systems have security features built into them to ensure consumer PII and credit card information isn’t stored locally. Be sure you’re careful reviewing those features. It also wouldn’t go amiss to look into MDM software. Chances are, if you use ruggedized mobile devices in your back room or warehouse, your organization is already using MDM. While we tend to think of it as closely related to BYOD, mobile device management policies and technology protect corporate-owned devices as well.
Posted by Gemma Randazzo
In the most recent edition of Inbound Logistics, writer Marty Weil takes a closer look at how mobile communication tools are keeping supply chains on the go connected. “Mobile solutions are at work in every part of the supply chain. They are a key part of many warehouse environments, especially in directed picking applications. In transportation, mobile technology has been particularly significant for expedited parcel carriers that use it to improve customer service and continually optimize operations. Private fleets and motor carriers also use mobile devices for tracking shipments and collecting driver performance data.”
In our line of business we see a lot of enterprises who need to manage their operations in real time without impacting their bottom line from an efficiency and cost perspective. Through mobile technology solutions like Mobile Device Management (MDM) and Mobile Productivity Platforms (MPP) it really is easy to take advantage of technology that starts streamlining your supply chain operations immediately. As part of the article, Marty spoke with Wavelink customer Goya Foods, who are using Wavelink’s MDM solution, Avalanche and Wavelink’s MPP voice-directed solution, Speakeasy along with ruggedized mobile devices to improve efficiency in and outside the four-walls. Through mobile solutions they keep the goods moving without worrying about making adjustments on the fly.
For supply chain agility, Marty recommends that enterprises look towards four goals as outlined by consulting firm PwC –
1. Integrating the supply chain with other business functions. Companies that acknowledge the supply chain as a strategic asset achieve 70 percent higher performance. Taking steps to connect supply chain operations to functions such as marketing and sales can help strengthen the entire business.
2. Facilitating supplier partnerships and collaboration. Potential supply chain disruptions make it more critical than ever for companies to share data
and strengthen relationships with key suppliers.
3. Enabling companies to adjust quickly to changes. The better the information companies have at hand, the more responsive their supply chains can be. Without mobile devices, supply chain information can be slow to reach managers.
4. Measuring and managing supply chain data. Companies can use mobile tools to collect supply chain data that informs strategic decisions.
Through the use of mobile solutions supply chain operations can be agile, resulting in increased productivity, visibility and efficiency in moving product, saving money and meeting the growing demands of the customer. To read Marty’s article in its entirety click here. Want to take a closer look at how MDM and MPP tools like Wavelink Avalanche and Wavelink Speakeasy can add agility to your supply chain operations? Contact the Wavelink Sales Team.
Today Mobile Enterprise reminded us that on April 3, 2013, the cell phone celebrated its 40th birthday. It’s gone through many cosmetic facelifts since the first day the Vice President of Communications Systems at Motorola walked “down the streets of New York City, talking on a large, clunky yet portable phone,” that weighed almost three pounds, operated on radio frequencies and had about twenty minutes before the battery died.
It would be another ten years before the Motorola DynaTAC was commercially available and would bring with it a new era of the way we define business and success. If you saw someone back in the late 80s or early 90s on the street with a cell phone you knew they had to be someone important just because of the level of status the cell phone had achieved at that point. The Motorola DynaTAC was a game changer and as other manufacturers entered the mix, organizations began to see the potential cell phones would have in the business world. With a cell phone you could be anywhere in the country assisting a customer or meeting a potential customer and immediately report back to headquarters with an update. That single ability to call as soon as you walked out of building changed the course of business.
Back in 1973 Motorola knew that cell phones would change the way we lived and did business. Whether they could have predicted the exact way in which they have changed our lives is anyone’s guess (we also thought we would be driving cars in the sky by now). Through the addition of the Internet it further created a new generation of cell phone technology. This later addition cemented cell phones (smart phones) as critical components of our daily life. You think about all the ways you use your cell phone from staying on top of work, to checking in on friends and loved ones, to ordering pizza. Even how we are able to relay information in an emergency has changed just in 15-years. They are not just convenient tools in our daily lives but they changed the way we respond to emergency even as something as relatively minor as your car breaking down. 20 to 15-years ago unless you were fortunate enough to have one of the first generation car phones, you would have to hike to the nearest house, hope someone was home and call a tow service.
Cell phones changed and continue to change the course of business. By our growing consumer need to use cell phones/smart devices we are single-handedly dictating how we then do business. BYOD isn’t a phenomenon. It has become very much a real business changer. Consumers want to be able to use their cell phones at work in multiple ways, dictating then that an Enterprise really has to take a closer look at how they secure and manage these devices. Given the potential productivity gains from consumer devices it makes sense to consider integrating them in a DC, in government, transportation, healthcare and on the retail floor. According to the Yankee Group “half of all companies find it very difficult to manage software upgrades on mobile handsets and to manage the costs associated with mobile devices. Almost the same proportion finds distributing mobile applications to devices very difficult.” In just 40-years cell phones have become business changers, strategy changers and productivity changers. Happy 40th birthday to the cell phone.
It started with a simple $5 wristband in November 2011; Let’s Create Jobs for USA was founded with a $5 million contribution from Starbucks and a promise to create jobs for the American people. I vividly remember purchasing my wristband when they went on sale (ironically I was in the company’s hometown of Seattle). As someone who lives in a state that’s seen substantial unemployment, I was eager to play a small part in launching the movement.
As part of my weekly Starbucks visits (I won’t admit to a daily addiction), I recently noticed that they’ve taken this movement one step further by assisting small businesses on the technology payment front through a payment processing option called Square Mobile Card Readers.
Available in every company operated Starbucks store in the United States, “Square’s Mobile Card Reader with the free app, Square Register, enables anyone to easily accept credit cards so individuals and business can connect with customers anywhere their business takes them.” This simple tech attaches to an iOS or Android device and enables any size business to accept credit and debit cards. According to Starbucks roughly two-thirds of the 27 million small businesses in the United States do not currently accept credit or debit payment due to expensive processing fees and extensive applications. Think of the potential this small mobile card reader can bring to a small business and talk about a low investment – these card readers cost only $10 and come with a $10 rebate!
Say what you will about fancy and expensive coffees, but this is a highly effective tool that allows small businesses to generate new ways for income. Having said that, I won’t lie that my second thought was PCI compliance and keeping those devices secure. Any mobile device, be it rugged or consumer, has the capability to suffer a security breach. Add additional devices to your network and you further increase the importance of keeping them not only secure but maintaining peak performance. A Mobile Device Management (MDM) solution therefore still provides substantial value to any business whether you have two or three devices or two or three thousand devices.
For small business owners, a MDM solution that you manage in the Cloud is a perfect way to ensure devices are not only secure, but configured and managed from an easy-to-use console and without the need to purchase servers or an entire IT department. With MDM you also get the capability to lock down these consumer devices if they go missing and immediately protect them by securing and wiping confidential data. You even have the power to detect foreign devices entering your network and define specific parameters that your device(s) can be utilized in.
In closing, while we look at new ways to add jobs let’s not forget the critical nature of protecting the devices that come with them.