I recently read that logistics are as essential to the “holiday season as the Christmas tree and the Menorah.” I don’t think I need to do too much convincing at this time of the year for you to appreciate just how true that is. Just open your inbox and you are immediately reminded that if you want your holiday packages delivered before the festivities you better get a move on. As I write this an array of “final hours” emails bombard my inbox.
According to eMarketer “online shoppers in the United States will spend $54.47 billion this holiday season, up 16.8% from $46.63 billion last year.” That is a staggering number and only accounts for one country. It is easy to see why companies like Amazon are expanding fulfillment centers and opening a new 1-million square foot facility (yes, 1 million square feet) in Washington State. With the trend of online shopping only growing, fulfillment centers around the globe will continue to see their business models change to reflect that of the online consumer. Today’s online consumer appreciates the diverse number of stores they can purchase from without leaving home and driving several miles, but it also means that the instant in-store gratification is no longer there. Just because it isn’t there doesn’t mean consumers don’t still want it and for instant gratification you need logistics.
Transportation and logistics companies get items where they need to be as quickly as possible. To minimize hiccups a vital part of this process is managing the hand-held devices that get the packages to your doorstep. From the warehouse where the items are picked, packaged and shipping labels are then printed, to the logistics company picking up the package, scanning the label and then flying and/or driving it to where it needs to go. The whole time this package is tracked using a hand-held device so you can monitor its progress. If a device goes down or experiences a malfunction you aren’t going to care because you just want your package. But to businesses managing these devices is a critical component of their job after all customer satisfaction is number one. A total mobile device management effectively keeps these devices secure and up and running from anywhere in the world. In any given day there are many different “fires” for businesses to put out and with a reliable device management solution, managing and tracking all their hand-held devices is one less “fire” they need to worry about.
And with that I must go – someone changed their mind on which of the latest video games they wanted and to avoid rush-shipping charges I need to hit purchase.
As everyone is aware by now, Big Data and BI / Analytics continues to be a significant part of Gartner’s top 10 priorities for CIOs for 2012 (see, for example: http://www.gartner.com/it/page.jsp?id=1826214). This makes it one of the top 10 priorities for supply chain managers as well. What many supply chain organizations and their supporting partners may not be aware of, is that they have some unique data that can be added to the BI / Analytics toolkit via their already deployed Wavelink device management and device client applications. All that is needed is a little effort to map the Wavelink reported statistics onto the enterprise’s other BI / Analytic framework.
Wavelink Avalanche provides a wealth of device management reporting to supply chain management operations. Not only does it supply pre-configured, off-the-shelf reports, but the system is flexible enough to support creation of custom reports by the end-user or by a certified Wavelink partner. Data provided in these reports would fall under the category of “Dashboarding”, “Advanced Analytics with Drill-down”, and/or, “Scorecarding and KPIs”, using the current vernacular of BI / Analytics (see, “Driving SMB Efficiency With Business Intelligence,” for example). However, unlike those more general reports, Wavelink provided data adds an additional dimension to the reporting by focusing specifically on the mobile device assets used in real-time supply chain operations. For customers using Wavelink’s Emulation Clients, (Telnet, or WIB), there are even more real-time statistics available for reporting, and would make an excellent input to “Exception Handling and Alerting”, functions of BI / Analytics applications.
So, how do supply chain managers take advantage of these features to support their CIO’s BI / Analytics functions?
The post below comes from Carolyn Galvin of Galvin Consulting, and is her exclusive contribution regarding Wavelink and the recent “Key Consideration in Evaluating & Selecting a MDM Solution” study. Hope you enjoy it!
Hello everyone! My name is Carolyn Galvin and I founded the market research firm Galvin Consulting. We are a global network of analysts and researchers specializing in market research, competitive research, and customer satisfaction research. The reason I’m writing this post for you today is because we recently released our latest mobility study on the Mobile Device Management market entitled “Key Considerations in Evaluating & Selecting a MDM Solution.” Our study includes key findings from in-depth interviews with chairmen, SVPs and EVPs at top-tier MDM vendors, including Wavelink. Together, Wavelink and I thought it would be helpful to give you a flavor for what’s in the study, so let’s dive in.
The report highlights how BYOD and the Consumerization of IT have transformed the mobility market and impacted organizations’ reliance on mobile device management solutions, particularly in highly regulated industries such as healthcare and financial services, and among large organizations with geographically dispersed employee populations.
Training Tuesday! Wavelink’s Certified Partner Training Program
Ok, ok, I know it’s not Tuesday but our blog admin was a day late getting this out. Regardless, here’s the latest look at our upcoming training classes and some pictures from Barcelona. As you know, Wavelink’s Certified Partner Training Program is designed to meet the training needs of our channel partners and blends traditional academic classroom lectures with applied learning in a lab environment. The goal of Wavelink’s Certified Partner Training Program is to prepare the student to become an expert in utilizing one or more of Wavelink’s products.
Take a look at the upcoming courses and enjoy the pictures!
We’re on the road again this week in Chicago attending ProMat 2011. During show hours on Monday, the folks from Warehouse IQ stopped by and filmed our very own Greg Berger demonstrating Speakeasy. We’ve posted it below as well as a few pictures from the show. If you’re at the show, stop by and see it for yourself!
We’re demonstrating the new German UI of Avalanche in Berlin and if you are at either event, please stop by to see Avalanche Smartphone Management and grab some free gifts. Also, if you haven’t checked out our upcoming webinar schedule, do so now and learn more about Cisco phone management as well as the aforementioned Smartphone Management.
Good morning everyone! We’re on the road in Las Vegas this week for the Motorola Channel Partner Expo. Today is the last day of the event, so if you’re in town for the show and haven’t dropped by, there is still time to do so. We’re demonstrating the soon to be released Avalanche smartphone support and also snapped some pictures just before the doors opened for last night’s session. Hope you enjoy them!
Training Tuesday (With Pictures)! Wavelink’s Certified Partner Training Program
Here’s the latest look at our upcoming training classes. Wavelink’s Certified Partner Training Program is designed to meet the training needs of our channel partners. The program blends traditional academic classroom lectures with applied learning in a lab environment. The goal of Wavelink’s Certified Partner Training Program is to prepare the student to become an expert in utilizing one or more of Wavelink’s products.
With our recent announcement about the soon-to-be released Smartphone support from Avalanche, we are obviously paying greater attention to not only just traditional mobile device management topics, but more and more to those that involve Smartphones, tablets, etc. I missed this column when it came out, but it brings up some very interesting questions regarding the safety of data on employee and corporate owned devices.
The column points to a recent California Supreme Court ruling that information contained on a mobile device, can be accessed by police without a warrant. Now, for most of us that means little, but the author makes a compelling case about how that could cause some serious security issues. For example, a doctor caught speeding and his device, which happens to contain confidential patient information, is confiscated.
“The potential consequences to the hospital are devastating: Not only must it inform patients of a privacy breach (an effort which can, by itself, cost millions of dollars). It may also face fines and legal action for allowing the information to be revealed in the first place.”