Tag: BYOD strategies
Posted by Robert DeStefano
It’s a final nod to American football references from me (at least until the draft in May), but consider the requirements of an enterprise mobility policy: there are a lot of parts that need to be considered to make a deployment successful, similar to a championship winning team. When the strategy is thorough and the numerous “what-if” scenarios are played out, success is far more likely than for a team that doesn’t plan.
BYOD, like any other component of an enterprise IT strategy, needs to be strategically implemented for the best results. Just as no individual player on a team is greater than the team, BYOD should not be viewed individually; so as not to exclude other mobility initiatives across the enterprise.
To continue the “BYOD as an athlete” analogy, BYOD needs to be a versatile, balanced policy. This means that it needs to support all the leading mobile operating systems equally (or at least as equally as Google, Apple, and Microsoft allow). It needs to enable the mobile worker to be optimally productive – regardless of their hardware selection.
However, as a component of a larger enterprise mobility strategy, BYOD needs to be deployed in a manner that unifies it with the requirements of complementary mobility components – like teammates. For example, managing BYOD should be unified with the solution for managing other mobility hardware deployed within the company – such as rugged mobile devices used at the loading dock, in the warehouse, etc. Why would an enterprise want a different console for managing BYOD? A separate management system specific to BYOD creates the kind of friction synonymous with a self-interested player on the football team – disruption, confusion, and complexity, as IT administrators need to toggle screens and systems just for BYOD users.
The big play that scores points with IT administrators and mobile users is to deploy BYOD policies in a common enterprise mobility management solution like Wavelink Avalanche. Doing so enables enterprises to unify the management of all their mobile deployments. It enables BYOD support without compromising the support that mission critical mobility users need. Want to throw the winning touchdown? Using Wavelink Avalanche also allows for management of the entire enterprise deployment – all enterprise mobile devices (BYOD, rugged mobile computers, etc.), mobile applications and content access, network infrastructure, and printers. That’s a game plan that will enable maximum worker productivity, and maybe earn you a ride on the shoulders of your fellow IT administrators and mobility users.
Posted by Brandon Hill
The following comes from Robert DeStefano, Product Marketing Manager for Wavelink/LANDesk:
In-house estimates suggest that roughly 140 companies claim to offer Mobile Device Management (MDM). Most of them lead their messaging by waving the iOS flag and images of Andy the Android to highlight their ability to support consumer operating systems in the face of BYOD initiatives. What’s interesting is that when it comes to mobile device management, drawing attention to the iOS and Android platforms makes most MDM solutions indistinguishable from one another. Apple, for example, doesn’t allow MDM clients to take control over the device remotely. Therefore, all these MDM solutions have the same limitation. Give or take a few specification bullet points, 140 solutions provide about the same capabilities when it comes to managing a smartphone.
According to Gartner, 65% of enterprises will adopt an MDM solution for corporate-liable users over the next four years, and 90% of enterprises will be supporting two or more mobile operating systems in their environment. With so much attention drawn to the BYOD-specific needs (not to suggest these aren’t important) of a Mobile Device Management solution, there is something even larger that enterprises should be taking into consideration: Managing productivity throughout the enterprise.
Posted by Brandon Hill
Consumers adopt new technology much faster than businesses. For instance, many are in line at the Apple store the day the latest iOS-based device is available. Imagining a similar scenario for the IT department is almost laughable. Not only would the IT team have to buy hundreds to thousands of those devices (depending on the size of their enterprise), but they would then have to spend hours upon hours individually setting up each device to be secure, compliant and easily manageable. Then, there’s the actual expense of such an endeavor.
It’s no wonder that the majority of end-users feel they have better computing technology at home than they do in the workplace. And because they have become so accustomed to using newer, more advanced devices at home, they are requesting this same technology in the office. And who can blame them? These devices are often faster, easier to operate and they are what the user feels most comfortable with.
That said, as mentioned above, many IT departments do not have the budget or resources to supply end-users with the smart devices they have become accustomed to in their personal lives. Thus, IT faces the issue of pooling its often strained resources to provide end-users with these devices or in letting them engage in BYOD behavior.
Posted by Kelly Ungs
As IT organizations everywhere are restructuring their budgets for 2013, figuring out where their company should be spending and how much, it’s no secret that one of the areas that will require some careful consideration is BYOD. While there is certainly not a “one size fits all” approach, with clear-cut benefits to guide your organization’s decision on whether or not to support personal devices, there are certainly many aspects and even myths to mull over.
In the spirit of the holiday season (and finalizing IT spending for next year), I’ve made a naughty and nice list, which takes a quick look at a few pain points and things to look forward to, as you work toward implementing or fine-tuning a BYOD policy within your organization.
Hidden Costs: On the surface, BYOD comes across as a cost cutter, with the $70-ish per month required to operate the device falling to the end user. What organizations need to remember is that increased personal devices translates to increased mobile device management, which means you’ll need to invest in a reliable toolset to power and manage your BYOD environment – whether that means hiring additional manpower, or deploying an MDM solution that will help you safely and efficiently roll out your BYOD program.
Security Scares: As personal devices will consistently come and go, in and out of the corporate network, BYOD reasonably presents some concerning potential scenarios, such as external exposure of confidential emails, contact lists or sensitive company financial information. While IT can certainly take steps to safeguard information once the device is known to be lost, many employees don’t set up a password to secure their device (in a recent survey, only 29 percent of users reported they set passwords to keep their devices locked), and several minutes or hours can pass before he or she knows the device is lost. Employees holding out hope that their device will be found may even wait days before reporting the device missing to IT.
Too Many Toys to Track: Shiny new devices are popping up all the time, especially around the holidays. This can be especially problematic as it seems employees are walking in with new tablets right after IT has made a buying decision on which operating systems they’ll support with their MDM solution. IT has a tough decision to make: “should I focus on keeping up with the latest and greatest to satisfy all of my end users personal preferences, or only support a select number of systems and hope my end users don’t attempt to connect unsecured devices to corporate resources?”
Hidden Savings: After carefully considering the total cost of ownership of mobile assets, some companies have actually managed to capitalize on their decision to allow BYOD, such as Cisco, which recently told InformationWeek they’ve been able to reduce costs per user by 30 percent, despite a 98-percent increase in device count.
Controlled Productivity: While there are certainly risks associated with granting employees access to company info while on the
go, mobile device management has also come a long way in enabling IT to govern when, where and who can access the files needed to get the work done. Most MDM solutions now come with policy-setting features that allow IT to grant or disable access to specific applications or files. With devices that enter the enterprise without IT knowledge or consent, there are also default policies that can be applied to give the unknown device basic access to company Wi-Fi but maybe not email or enterprise apps.
You Can Satisfy the Majority: While some organizations may deem it more productive to support each employee’s individual device preference, most companies run a successful BYOD program by managing the most popular operating systems – such as iOS, Android and Windows. A quick survey of your employees’ device OS “wish lists” should help you identify the majority rule for your company.
As you can see, there are opportunities and concerns associated with several, if not all aspects of BYOD. The key to rolling out your BYOD plan for 2013 is in evaluating how your company could potentially benefit versus how much you’d need to invest to maintain the benefits and safeguard against the potential pain points. Are the benefits really “nice,” or could they end up turning “naughty?”
Posted by Brandon Hill
Good afternoon! Last week, in Questions to Ask About BYOD – Part 1, we discussed whether or not BYOD will save your company money.
Today, we will look at the second aspect of BYOD that needs to be considered, and is closely related to the IT cost benefits: What security challenges and risks will face your IT folks in a BYOD world? The IT and security challenges are complex and many. What happens when someone’s device is lost? What happens when a CEO becomes a victim of corporate espionage (this is not just paranoia, it actually does happen) and her device is stolen by the competition? How much control can the company have over employees’ devices? There’s obviously a myriad of other security questions that need to be addressed for BYOD security but you get the picture, it’s daunting.
Most experts agree that the single most important element in a BYOD environment is having explicit policies surrounding employee devices. In fact, in a recent article by Muneyb Minhazuddin of Australian-based Dynamicbusiness.com it’s as important as having a phone number or a quality Web site.
That being said, policies are only effective if they are adhered to and enforced. Penalties for infractions need to be clear, concise and, most importantly, enforced. Sometimes employees make mistakes; sometimes they are outright stupid. When rules are broken there needs to be a clear solution available to fix any problems the infraction may have caused and people need to be reprimanded accordingly.
Even with strong BYOD policies in place keep in mind that the human element tends to really mess things up. Look long and extremely hard before you enter the BYOD arena.
Posted by Brandon Hill
BYOD. Today it seems everyone involved in any way with enterprise mobility management is constantly being barraged with the term. It’s a buzzword that just isn’t going away, at least not anytime in the foreseeable future. It seems like everyone in the industry has a different take on whether BYOD is a positive or a negative. There are definitely many cases for and against it, but I think most people considering BYOD don’t even ask the most important question: What is the real reason they want to implement BYOD?
It sounds basic but this is something that’s almost always overlooked. Is an organization doing it to save money? Is a company looking to BYOD to help increase employee productivity? What IT and security challenges will implementing BYOD raise for a business? In regards to making a decision on BYOD a company needs to weigh both pros AND cons. It’s important that they don’t just jump on board because it’s the hot trending topic. It may be right for your organization or it may be entirely wrong.
In what will be a two-part series, we’re going to focus on two of the questions listed in the paragraph above: the cost of BYOD for a business and IT, and security challenges of implementing BYOD.
Posted by Kelly Ungs
If you ever visit one of the public food courts in Singapore, you’ll find that there are as many as 85 different food vendors and outdoor kitchens side-by-side. Most of these have exactly the same menu as the vendor next to them and they will proudly tell you that. When begin your decision process, the vendors move from talking about the food and how good they can make it taste, and move the sale to talking about why their chef is better than the rest, or why their customer service is a differentiator. From where I sit, BYOD and MDM may have started to morph into exactly that.
Now, I’m not trying to belittle or downplay the importance of the BYOD market, but there have been scores of new vendors that have popped up in the last couple of years, and they are starting to sound a bit like these food vendors by sharing the same features and capabilities. One thing we’ve noticed is that there are some myths that need a little debunking. We’re not saying this just to stir the pot, but most companies need to strongly consider if BYOD is really for them.
Is this really going to save me money?
This has been a huge topic, and there have been a number of studies into whether or not BYOD saves money for those who implement it.
Cisco, for instance, stated a 17-22 percent savings, but that’s not the norm. Tom Kaneshige points out that while hardware costs might be lower, and they no longer have to worry about acquisition cycles, there are hidden costs. A lot of the BYOD crowd is basing savings on workers bringing their own mobile devices to work – tablets, phones, etc. so there is a trade-off between acquisition costs and a number of aspects of control.
One place that costs creep back in is in service plans, and allowing workers to purchase their own vs a negotiated corporate agreement. An Aberdeen report indicates that a big corporate wireless plan breaks down to about $60 per person while the average reimbursement for a BYOD smartphone is $70. If you’re a big enterprise, that can add up really quickly. Kaneshige’s article goes on about other hidden costs, and what it surmises is sometimes you are robbing Peter to pay Paul.
We run up against this all the time. Companies will say that they have verbal and written policies in place. We have the firewall, a secure VPN, etc. but when you start to ask questions things begin to fall apart. A recent study asked workers about using their mobile devices remotely, only 29 percent of users have set passwords that would prevent their device from being used by a thief or co-worker.
While a stranger might not be able to get on the network, without a pass code on the phone, someone could surely access contact lists, to do lists, and company email to access and review a lot of data that companies don’t want other people view or have access.
This has been one of the biggest claims amongst those who are leading the BYOD charge. They claim that using a device they “know” will make them work faster and be more productive. They may be more familiar with their device reducing confusion about how the device works, but how much time are they spending playing Angry Birds, keeping up with Words with Friends, posting on Facebook, etc. that isn’t being or can’t be enforced by the company?
There’s no concrete evidence that this is going on, but if my friend, who is using his phone for work, is a test case, then I would suggest it’s more than his employer would like.
BYOD isn’t inherently bad or good. Whether it really works for you depends on how you do business, secure your enterprise, and manage your costs, employees, and infrastructure. I thought it might be useful to at least start talking about a few of the widely cited myths and panacea expectations that we encounter as we talk to potential enterprises considering allowing employees to use their personal devices and computers as part of enterprise working assets. BYOD can be useful and may make sense for you – clearly define your requirements, policies, and expectations moving forward. Make sure you understand how your workforce uses technology and the trade offs of personal freedom on productivity. With that said, you also need to know there are some rough, potentially sharp and harmful edges associated with employing BYOD. I didn’t even mention the potential headaches that accompanies managing BYOD, depending on whatever your definition of managing it might be. Bottom line, can you really control what you don’t own, or should that even be a realistic expectation?
Posted by Brandon Hill
The post below comes from Ashley Furness of Software Advice, discussing her recent research on “Strategies to Secure Your Enterprise in the New World of BYOD.” Hope you enjoy it!
“Hello everyone! My name is Ashley Furness and I am a marketing analyst for research firm Software Advice. I cover emerging trends in CRM, sales, marketing and help desk solutions, such as Wavelink’s Avalanche and Avalanche Remote Control. I’d like to share some research I recently completed on tips for your help desk to combat BYOD-created risks. While this list should not be considered all-encompassing, it should serve as a good starting point.
Bring Your Own Device (BYOD) policies–or allowing employees to use personal laptops, tablets and smartphones for work-related tasks–benefits employers and users in compelling ways. Workers get to use the device they are most comfortable with, and employers reap increased productivity benefits.
But sensitive corporate data is very likely vulnerable to theft on employee-owned mobile devices.