Wavelink Blog

Tag: consumerization of IT

The IT-ization of the End User: Coping with Self-Helping Users

Smart Devices

The consumerization of IT gets a lot of attention these days. BYOD is being seen as a headache by that virtually every IT department is struggling with it, and it the problem is quickly escalating. Users are doing more than bringing in their own devices; they’re downloading applications and using services – some free, some not – without IT’s permission, or even knowledge.

Smart Devices

What has gotten much less attention but is equally important is the reverse trend: the IT-ization of the consumer. Employees may be bringing their own phones and laptops onto the network, but they’re also doing more to address issues they would have taken to be addressed by IT in the past. Gen Y is blasting into entering the workforce with a vengeance. They grew up with computers, and many prefer to fix their issues themselves. And they’re not the only ones. The pervasiveness of smartphones and other tech has made everyone from baby Johnny to Grandma Sally more familiar and comfortable with technology.

There are upsides and downsides to this, but the bottom line is that these two trends – consumerization and IT-ization – are presenting IT with a golden opportunity to transform their value to the organization and move from a firefighter role to a business enabler that provides value to the bottom line.

The primary downside that keeps many organizations from embracing the IT-ization trend is the loss of control. When users are in charge of fixing their own problems, finding their own applications and installing their own solutions, who knows what they’ll end up installing? However, empowering your end users doesn’t have to mean totally giving up control. There are solutions on the market that will enable you to provide easy and pre-approved solutions to your end users, ensuring that workers they find the tech they need without resorting to potentially insecure software. LANDesk is one provider of such solutions, with their shopping cart feature.

On the other hand, the upside for IT is big. By empowering the end user through IT-ization, IT folks free up much of their own time. Instead of focusing on closing tickets or fighting fires, IT can is able to work more closely with the business units to determine where there are inefficiencies, redundancies and opportunities areas for improvement.  IT can use that “extra” time to develop custom applications to solve fulfill the unique problems of your organization.

IT is on the cusp of a major change. Even though many fear that BYOD, consumerization and the increased self-reliance of IT-ized end users may eventually cost them their jobs, the exact opposite is true. Now is the time for IT to make itself an indispensable business partner by giving workers access to what they need when they need it.

2013 MDM Resolutions for Success


With plenty of 2013 predictions focusing on the continued rise of mobile, we imagine that many IT organizations will be revisiting their MDM “wish lists” and redefining their focus areas to address the new set of challenges anticipated for the year.  To help prepare you for 2013’s challenges, we’ve highlighted a few MDM resolutions to consider for your IT and overall business success in the coming year.

Plan for BYOA (whether or not your company allows BYOD)

Even if the mobile devices your employees are using are company-owned, and personal devices aren’t sanctioned for business use, your IT department will likely recognize (if yours hasn’t already) a need for an application management strategy. Not only are consumers accustomed to using the same mobile devices they use for work to play Angry Birds, but the increasingly self-reliant workforce is comfortable finding their own external programs and applications to help with job productivity. These apps could include programs that put sensitive company data at risk of being lost or compromised. Address the issue of potentially harmful apps by implementing a management strategy that grants access to previously-blessed programs or prohibits access to those that may be risky. Enterprise app stores that work in tandem with your MDM solution can help align BYOA plans with the overall management of the device.

Keep Considering Consumerization

Basic mobile device management begins with support of popular operating systems and consumer-like capabilities. Embracing this reality helps create a working environment that delivers an optimal employee user experience, increased productivity,

and an overall familiarity in approach that employees will appreciate.  Recently, Gartner reported that IT departments have increasingly


shaped their enterprise device offerings with consumer preferences in mind.  Gartner points out that the presence of Android and iOS will only increase in the enterprise. With more and more companies switching from traditional ruggedized devices to iPads and other consumer devices to accomplish tasks like product tracking, this year could mean potential hardware changes for your company. Consider accommodating the popularity of consumer options by choosing solutions that provide an optimized ability to manage popular operating systems.

Strengthen Mobile Security

While mobile is growing exponentially, you can expect that security risks to your mobile devices will grow along with it. Some mobile devices are even expecting new forms of cyber attacks that lock the user out of the device. The ubiquity of mobile computing has already caused and will continue to cause the increased targeting of mobile devices.  Safeguard your corporate devices (and devices used for business purposes) by planning for these types of attacks. Make sure you have the ability to locate any lost devices, remotely wipe, lock or reset as well as manage what can be downloaded to them.

What do you think of those resolutions? Would you add or remove some?

“Big News at Gartner Symposium – A Sneak Peek” – Guest Blog

Good afternoon everyone! Nearly all of you are familiar with Gartner, and next week they will be holding the Gartner Symposium ITXP in Orlando. Our sister company, LANDesk, has some big news that will be announced at the show. Below is a guest blog post from Steve Workman, LANDesk’s VP of Product Management.

Network World recently reported on a survey finding which stated the average enterprise user will have 3.47 devices by 2015 and 6.58 devices by 2020. For me, it’s already difficult enough to juggle a smartphone, laptop and tablet, so imagining carrying at least 6 devices within a decade is a bit daunting. And that’s just from the end-user perspective. Just imagine how IT feels! 

Not only does IT have to consider the management, compliance and security of all of these devices but then there is the issue of cost. With the standard device-based pricing model applied to 6 devices per user in an enterprise a few thousand, the numbers don’t look good…

Clearly, the consumerization of the enterprise and BYOD model have changed IT forever. Isn’t it time the pricing model changed too?

We think so and will be making an announcement next week at the Gartner Symposium ITXPO in Orlando. We are thrilled about the changes we have in the works and believe they mark the way forward for the IT industry as a whole. If you’re in Orlando, please stop by and visit us at Booth #MP9 or stay tuned for our announcements via our Press Releases page.  Also, don’t miss our own Jesse Frye and Ian Aitchison discussing how to “Increase Organizational Productivity Through ‘User-Oriented Management” on Wednesday, Oct. 24 at 3:15 in the Dolphin – Southern II Room.”



MDM Market Report Highlights Wavelink: Guest Blog From Galvin Consulting

The post below comes from Carolyn Galvin of Galvin Consulting, and is her exclusive contribution regarding Wavelink and the recent “Key Consideration in Evaluating & Selecting a MDM Solution” study. Hope you enjoy it!

Hello everyone! My name is Carolyn Galvin and I founded the market research firm Galvin Consulting. We are a global network of analysts and researchers specializing in market research, competitive research, and customer satisfaction research. The reason I’m writing this post for you today is because we recently released our latest mobility study on the Mobile Device Management market entitled “Key Considerations in Evaluating & Selecting a MDM Solution.” Our study includes key findings from in-depth interviews with chairmen, SVPs and EVPs at top-tier MDM vendors, including Wavelink. Together, Wavelink and I thought it would be helpful to give you a flavor for what’s in the study, so let’s dive in.

The report highlights how BYOD and the Consumerization of IT have transformed the mobility market and impacted organizations’ reliance on mobile device management solutions, particularly in highly regulated industries such as healthcare and financial services, and among large organizations with geographically dispersed employee populations. 


A Follow-Up on BYOD

We held a webinar on Avalanche Telicost and how rTEM is becoming a key element in a modern-day MDM solution. One of the questions that popped up centered on “bring your own device” (BYOD) and what it is/what it means to the enterprise. Quite frankly, there is A LOT of buzz going on about it and as such, I wanted to share what I consider a very good, concise breakdown of what it means, and how it correlates to another common MDM buzz-phrase: consumerization of IT.

In particular, check out the section on “IT-ization of the Consumer.” Really good stuff. Hope you check it out! Make sure you check out the newest selection of webinars we just added, by clicking here.

Ford, Bring-Your-Own-Device, and Consumerization of IT

We’ve been hearing a lot of talk about bring-your-own-device strategies (BYOD) and the ongoing process of consumerization of IT, but I found a good write-up/interview with Ford’s senior network engineer about the company’s plan to introduce more than 70,000 individual and corporate-liable devices. This is the second part of the interview, but you can access both from the link. It’s got a lot of really compelling information on the inherent issues of BYOD and IT consumerization. Check it out and share your thoughts with us in the comments, or on our Facebook or Twitter pages.