Wavelink Blog

Tag: enterprise mobility

From Chicago: Flying the “W” with Wavelink

By Joe Wilson, Wavelink Sales Director, Eastern US, Canada, and LATAM

Selfie: Joe Wilson celebrates the Chicago Cubs championship winning season at the victory parade.

Selfie: Joe Wilson celebrates the Chicago Cubs championship winning season at the victory parade.

Finally, I can say “I’m a Chicago Cubs fan” and not brace for the inevitable comment about 1908 – the last time my favorite Major League Baseball team won the World Series. It hasn’t been easy – so many times coming so close, only to have a supposed curse prevent the season from ending with the “W” flag flying and the accompanying fanfare worthy of winning a world championship. For those not familiar – when the Cubs win a game, a big flag with a letter ”W” flies at the stadium, so all of us in Chicago can know.

Watching the Cubs this season, and for every heart-pounding minute of this best-of-seven championship victory, one word kept coming to my mind: Productivity. Watching players produce – batters getting hits and homeruns, pitchers – the model of efficiency – getting strikeouts and keeping opponents from reaching base, I found it intriguing to find the word I use to describe what Wavelink does, to be the same as what makes a winning team successful: Productivity.  So, for all you out there who depend on Wavelink for productivity, here’s four ways we’re flying the “W” for you:

  • Workers: The backbone of your business, and the people Wavelink’s products are designed to empower. We aim to provide the tools that make your workers perform at their very best. Your company’s successful peak season depends on them.
  • Workflow Optimization: If your workers can perform tasks more quickly, they can accomplish more tasks per day. Wavelink works with you to understand your operations and task workflows – helping you find ways to optimize the flow, so more tasks get completed per shift.
  • Wherever: I thought about “Warehouse”, but you want to maximize productivity throughout the whole supply chain. From manufacturing plants, through warehouses and DC’s, to the retail store.
  • Winning together: As baseball is a team sport, so is our shared success. Whether you’re a Wavelink partner or a customer, we thank you for choosing Wavelink to be on your team. We celebrate your successes as our successes, as you can see among our customer case studies.

Wavelink WOne last “W” for all you readers: hopefully, you’ve read our recent news about the company name change. While the Wavelink “W” may be changing, our commitment to delivering the very best solutions for mobile productivity will continue – 25 years next year (that’s a winning streak)! More on that in the months to come. For now, as I celebrate the first championship for the Cubs in 108 years, I also celebrate you, and the productivity gains we deliver together.

Addressing Four Barriers to Android Adoption

Last month I wrote about some of the reasons driving warehouse modernization and two of the big motivations focused on the age of existing mobile computers, coupled with the end-of-support timetables for legacy mobile operating systems offered by Microsoft.  There are a significant number of good reasons to stay focused on Windows for your future mobile deployments (and some of those reasons are the exciting new devices we’ve seen recently from our device manufacturing partners). For this post, we’ll cover some barriers that you may be facing if you’re looking at Android for your next generation mobile deployment.  Among the selection criteria many businesses prioritize when looking at their next generation solution, here are four I hear about often, and how to make these successful on Android:

  • Velocity on TC8000Deploy without disruption: This has been a common requirement even without choosing a significantly different operating system. So, when faced with making a big leap such as from Windows CE to Android, the fear of disruption is understandable. This is where many get caught up in app migration, and the cost and effort that comes with it. Good news: you can move to Android and ensure business continuity by keeping the systems you already have in place.
  • “State of the Art” user experience: If you’re going to embrace a new generation of mobile hardware that offers a beautiful, bright screen and touch interface, you don’t want to give workers a text-heavy application to work with. Terminal Emulation or “green-screen” applications have been trusted for decades. To get the most out of their proven success in a new generation, modernize these existing telnet clients so your workers get an experience similar to what they get on their personal smartphones.
  • Deliver more than just “green-screen”: Terminal Emulation has certainly been the most common method for connecting mobile devices to host-based applications. But, what about all the web-based enterprise systems out there? If you’re running SAP, Oracle, Manhattan, or any of a variety of other browser apps, you’re equally in need of a solution to bring those apps to new touchscreen devices. With our Velocity platform, you can modernize the user experience for both – telnet and web apps – using a common mobile enablement solution.
  • Flexibility to make it our own: You already have established tasks that workers navigate. Now, you want to further optimize them with scripts so that workers can move through tasks faster. An example would be automating steps in the task workflow that perform a calculations. Further enhancement to your apps may include custom onscreen keyboards that present the user with only the keys appropriate for a specific data field (no need to show alphabetic characters for a quantity field, for example). Finally, modernized apps offer an opportunity to promote your brand. Whether these apps are seen only by warehouse workers, or in customer-facing environments (read: retail floor), you can add branding elements to really make your apps look your own.

Bottom line: choosing a new mobile hardware platform is a big consideration. Making that decision with a new operating system in the mix raises even more questions. Here’s an opportunity to learn more and eliminate some of the barriers to Android adoption. I’m shamelessly plugging our upcoming webinar, Mapping Mobile Solutions to Meet Warehouse Modernization Trends Presented by VDC Research. Hope to see you there, where you’ll be able to hear expert analysis on app modernization and more!

Crucial Questions With VP of Worldwide Sales: What You Need to Know

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Steve Bemis has extensive experience in hardware and software sales and management with a focus on mobile environments.

Since 2008, he has been an integral part of Wavelink with his role as vice president of worldwide sales. He is responsible for driving over 30 million in sales annually.

With this kind of experience in the industry, we wanted to pick his brain regarding current topics facing today’s industry. Here are his responses:

  • Tell us a little bit about the typical Wavelink customer. What problems does Wavelink solve for them?

The typical Wavelink customer is someone from a company you might deal with regularly—Amazon, FedEx, UPS, Bed Bath & Beyond, IKEA, and Sysco Foods, just to name a few.

Some of our oldest customers are food retailers, such as Safeway and Kroger, who use our software to help their local grocer order the food that the wholesaler delivers every day.

We are all about driving efficiency. This efficiency can occur in a retail space by perhaps allowing the associate real-time access to stock status and pricing, or it can occur in the distribution facility by making sure the product is shipped on time and as efficiently as possible.

Wavelink is all about mission critical applications.

  • Android migration is a trending topic right now. What are the biggest hurdles for companies with Android?

The biggest hurdle is deciding how to move your legacy systems forward. Everyone can agree that the compelling feature Android brings is a fresh look and feel; the challenge is how to bring that while still preserving the investment in Back Office systems.

Wavelink has been an industry leader doing exactly that for years. We have seen companies looking to upgrade their systems realize this to be a 500+ million dollar undertaking. Not only is this expensive, but it carries huge risks as we are talking about touching the very systems that are deemed mission critical.

Wavelink has products that can allow for this shift in technology while still mitigating the risks and costs.

  • How are companies using Velocity and what is it?

Velocity is a revolutionary product.

As with all of our products, Velocity aligns with our strategy of evolution vs. revolution. We can leverage it to provide everyone the user experience that our customers are looking for while maintaining their back-end systems with no changes to their host applications.

This allows them to recognize huge ROI with little risk. On top of that, we can leverage our Speakeasy product and add voice as simply as another modality, without all the legacy issues that came with adding voice in the past.

Download our free white paper and find out how you can make your Android migration as painless as possible.

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The New Android World: Dealing With BIG Migration Expenses

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Your business has most likely been running Windows Mobile or Windows CE for a device generation or two. From the introduction of PocketPC in the rugged device market in 2001, Microsoft delivered a stable platform that brought mobile productivity to manufacturers, retailers, and the entire supply chain in between.

However, the last five years have really forced a reevaluation of where to look next.

What’s next?

At first, there was the discussion of consumer devices moving into the hands of workers who traditionally carried rugged mobile computers. While the lines determining where consumer-grade fits and where it fails became clearer, the operating system landscape was significantly altered.

Since its first introduction to the rugged mobile computing market in late 2011, Android has grown in both the number of rugged devices shipped and the number of device form factors for which it’s available.

Since 2015, analyst firms such as VDC Research have pointed to statistics that prove Android is reaching “critical mass” in the market.

With industry experts recognizing Android as a viable candidate for your next mobility hardware refresh, your focus may be shifting to the remaining barriers to choosing this OS. That’s good.

A major area of concern: the expense of a migration.

App migration is expensive

When the first Android-based rugged devices entered the market, the most common objection concerned the mobile apps, with questions like, What am I supposed to do with my applications? Are there equivalent apps already available for Android? Will my application vendor build me an Android version? How much will all of this cost me?

It’s a huge jump—probably not seen since the days of moving your applications away from DOS around the turn of the century. And just like then, a big benefit of making the leap is an application experience that’s significantly more user-friendly.

That’s all nice, but at what cost?

Since the first rugged Android devices, many application providers, including Wavelink, have brought their apps to Android. Vendors have faced two choices:

1. Bring the existing application, in its current form, over to Android

2. Rewrite the whole application for this new operating system

The first option was a relatively quick solution, but wouldn’t fully take advantage of all that the Android OS offered. The second option—while it could allow developers to optimize the app for Android—was a much larger development effort (read: more expensive to create).

Terminal Emulation

Wavelink brought Terminal Emulation (TE) to the Android operating system in late 2011, just in time for the first rugged Android devices.

With TE, early adopters of Android devices could stay with their trusted mobility client and begin to roll out new devices. TE has been a proven platform for decades, and the ability to adopt new hardware without the risk of new software at the same time has been a relief for many customers. However, with its “green screen interface,” TE left something to be desired by those looking for a more Android experience.

Android—and fellow consumer operating system, iOS from Apple—really changed the mobile experience. Finger-tapping, swiping, pinching and panning are all new ways to navigate on a smartphone.

Aside from the way we interface with apps, the devices offer bright, beautiful screens. Display technology advanced with incredible clarity. How does one take advantage of all of this—the full Android experience?

In the same way that application vendors were reluctant to fully rewrite their apps for Android, companies around the globe discovered the same pains of cost, risk, and effort to migrate from their existing applications to new alternatives on Android.

To solve this, Wavelink created the Velocity platform.

Velocity

Velocity takes your existing telnet client or web application and modernizes it for a touchscreen experience. What does that mean? Your existing, trusted “green screen” client becomes an Android app—complete with screen-tapping navigation; a clean, intuitive user experience; and the ability to offer full color and graphics so workers can easily read and interpret task workflows.

You don’t need to migrate to a new application when you can modernize with Velocity. Underneath that elegant interface is the tried-and-trusted telnet client performance you’ve relied on for years. You can continue to depend on your Android application with confidence.

Only now, the user experience for your workers is much more intuitive and familiar, and it replaces multiple keypresses with single screen-taps.

Learn more by downloading our free white paper below!

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The Unparalleled Success of Speakeasy ROI Speaks for Itself

‘Tis the season for shouting. The U.S. presidential candidates are wielding their high-decibel voices in a cry for votes come November’s election.

Personally, I tune out every time there’s shouting and yelling. I gravitate towards the solid stalwarts of the world whose good deeds speak for themselves. I’m much more easily swayed by the power of one’s example than by the chest-thumping examples of one’s power.

A shout-out to the quiet power of Wavelink Speakeasy

While it’s tempting to shout from the rooftops the good deeds of Wavelink Speakeasy, customers of the solution make the best spokespersons.

One such example is the Toshiba America Business Solutions (TABS) distribution center in Memphis, Tennessee. The facility supplies Toshiba repair teams across the country with parts and products, and prides itself on fast service.

Distribution director Daniel Sanders wanted to streamline the picking process, make it easier for pickers to fill orders, and eliminate the quality control step.

“When we researched the voice solutions on the market today, we saw that much had changed,” said Sanders. “After checking out Speakeasy and several other products, we chose Speakeasy.” The solution was deployed on top of the Wavelink Terminal Emulation client, which provides the interface back to Toshiba’s Warehouse Management System (WMS). The complete deployment is managed by Avalanche, the trusted Wavelink Enterprise Mobility Management solution.

ROI in three months and annual savings of $549,548

The quality control step that Sanders wanted to eliminate now takes place simultaneously with the picking.

“Immediately after an item is picked, Speakeasy uses a check digit in conjunction with the host to confirm that the correct items and quantities are in the order. Removing that second quality control step alone increases productivity up to 25 percent, without affecting our high accuracy rate of 99.8 percent. Overall productivity was further improved because we were able to assign the quality-control employees to more valuable roles that add to our bottom line.”

One unexpected benefit is that Speakeasy passed the company’s Lean Six Sigma, a methodology that relies on a team effort to improve performance by routinely removing waste. “Passing Lean Six Sigma says a lot about the solution’s quality,” said Sanders. “And our executives back at headquarters noticed. In fact, they had me shoot a short video of Speakeasy in use at the center so they could learn more about it. We originally planned to use the solution in only two places—the parts-pick and supply-pick areas. But now, because we can easily justify the return on investment, in the future we plan to use Speakeasy in other work areas, too. With Speakeasy, we’re seeing a projected annual savings of $549,548 in productivity, training, and audit costs alone. The solution paid for itself in fewer than three months. Speakeasy delivered everything it promised, and more.”

Independent research aligned with Toshiba’s success

Studies by VDC Research revealed that organizations employing voice-based technology have consistently cited gains of more than 20 percent in both picking accuracy and worker productivity. Approximately 40 percent of warehouse labor costs are related to order preparation. “This heightens the need to reduce warehousing errors, and picking errors in particular, as organizations strive to optimize the perfect order,” reported VDC’s Kathryn Nassberg and David Krebs. “Cost of freight, labor, and lost customers are the three factors that have the greatest financial impact when errors are made.”

And as product marketing manager Rob DeStefano explains in “The Android Expectation” white paper that you can download below, Speakeasy runs completely on the mobile device, meaning that everything that takes the spoken phrases and turns them into text for fields within your application is handled within the mobile device.

“As far as your host application is concerned, there’s no difference between data entered via voice and data scanned from a barcode, or keyed in by the user,” DeStefano said. “You’ve made a significant investment in your host applications. There’s no need to compromise that investment to get the latest mobile tech for your workers.”

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Terminal Emulation — the ‘Zip Code’ for Task Workers

I’m old enough to remember when the U.S. Postal Service introduced the “Zoning Improvement Plan” or ZIP codes in 1963. And a memorable slogan from an early ad campaign introducing this new process-efficiency plan has stuck with me ever since: “Mail moves the country. ZIP codes move the mail.”

In the areas of warehouse and distribution center modernization, there’s an ever-increasing need for process efficiencies to boost both productivity and accuracy. The margin for error is being scrutinized and warehouse operations present opportunities for competitive differentiation.

Achieving the “perfect order” (encompassing picking accuracy, on-time delivery rate, shipping without damage, and order entry accuracy) is increasingly the goal.

Terminal Emulation—an enterprise mobility staple since the 1990s

Though not nearly as old as the first ZIP codes, Terminal Emulation (TE) has been a staple for enterprise mobility solutions since the 1990s when wireless mobility gained traction. TE made it easy to see and capture the data from the server-based supply chain management systems.

Wavelink TE has a proven 20-year track record of meeting business needs. Without question, it’s a task worker “productivity catalyst” for enterprises across industries.

And as product marketing manager Rob DeStefano explains in “The Android Expectation” white paper that you can download below, Wavelink brought TE to the Android operating system in late 2011—in time for the first rugged Android devices.

“With TE, early adopters of Android devices could stay with their trusted mobility client and begin to roll out new devices,” DeStefano says. “The ability to adopt new hardware without the risk of new software at the same time has been a relief for many customers. However, with its ‘green screen’ interface, TE left something to be desired by those looking for a more ‘Android experience’”.

DeStefano explains that Android—and fellow consumer operating system, iOS from Apple—really changed the mobile experience. Finger-tapping, swiping, pinching and panning are all new ways to navigate on a smartphone. “Aside from the way we interface with apps, the devices offer bright, beautiful screens. Display technology advanced with incredible clarity. How does one take advantage of all of this—the full Android experience?”

According to DeStefano, in the same way that application vendors were reluctant to fully rewrite their apps for Android, companies around the globe discovered the same pains of cost, risk, and effort to migrate from their existing applications to new alternatives on Android. To solve this, Wavelink created the Velocity platform.

“Velocity takes your existing telnet client or web application and modernizes it for a touchscreen experience,” DeStefano says. “What does that mean? Your existing, trusted ‘green screen’ client becomes an Android app—complete with screen-tapping navigation; a clean, intuitive user experience; and the ability to offer full color and graphics so workers can easily read and interpret task workflows.”

DeStefano says you don’t need to migrate to a new application when you can modernize with Velocity. “Underneath that elegant interface is the tried-and-trusted telnet client performance you’ve relied on for years. You can continue to depend on your Android application with confidence. Only now, the user experience for your workers is much more intuitive and familiar, and it replaces multiple keypresses with single screen-taps.”

Here are some additional key points about Wavelink TE:

Modernize the host application automatically

Velocity handles the conversion of your host application’s text interface automatically, so you can devote your software-development resources to other projects. Your workers gain a mobile application that is contemporary and familiar, while your business avoids the costs of having to develop one.

Skip the middleware

The Velocity platform consists of the mobile app/browser and administrative console. Complexity doesn’t get between your mobile devices and your host application.

Customize keyboards

Many of today’s touchscreen devices have few, if any, physical keys for data entry. Velocity lets you create customized onscreen keypads, so you can present workers with the data entry keys appropriate for the task at hand.

Raise productivity with an optimized mobile experience

Powerful scripting and reformatting capabilities let you automate data parsing and customize your workers’ mobile experience like never before.

Get the white paper now!

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How Wavelink Speakeasy Helps Complete Your Starbucks Order

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Step into any Starbucks and you’re enveloped in a cozy yet bustling atmosphere of rich aromas, sights, and sounds. You want to linger in line, but decisions must be made, and they must be made quickly.

Will you order a cappuccino, a latte, an Americano, or a mocha? A fresh-brewed coffee, hot chocolate, iced tea, or smoothie?

On top of all the standard drink choices, you can also specify a certain type of milk, syrup flavor, number of espresso shots, and more. Your options are endless!

Starbucks’ long list of menu items and ingredients explains why more than 800 locations in the UK and Ireland rely on supply-chain specialists, Gist Limited.

For Starbucks, Gist manages logistics operations for dairy, ambient non-food, fresh chilled, and pastry products. A key component of Gist’s business is warehouse stock picking.

Warehouse operations are under pressure

According to Kathryn Nassberg and David Krebs of VDC Research, warehouse operations face pressure from customers who demand orders faster. More SKUs drive the need for increased inventory visibility, accuracy, and efficiency.

“Greater speed and accuracy in warehousing, especially where individual picking is concerned, can reduce the cost of errors and boost worker productivity,” say Nassberg and Krebs. “As long as the human element continues to play a central role in warehousing, any technology that optimizes workflows and improves accuracy will add tremendous value.”

Voice-enabled picking boosts efficiencies

“We’re always looking for ways to pick stock faster, which is hard to do when you’re holding a device in one hand,” says Martin Withers, Warehouse Manager at Gist.

“For a customer like Starbucks with small quantities of multiple items for multiple destinations daily, you really want both hands free for maximum speed. And for pickers in cold storage and wearing gloves, it was especially awkward keying numbers into a device.”

Gist chose to deploy Wavelink Speakeasy.

It’s a full-featured voice-enablement solution that doesn’t require major changes to infrastructure. You can learn more about this advantage by reading the Rob DeStefano-authored white paper “The Android Expectation” that you can download below.

Speakeasy enables pickers to work without interruption, by simply saying ‘next’ to confirm their picks and then receiving voice instructions for the next item.

“One of our IT suppliers, M-Netics, proposed Wavelink Speakeasy to us and we immediately saw that it was a much better fit for us than the previous tool,” says Marcus Jeffery, Business IM Manager, Major Accounts, at Gist. “A big selling point was that there was no requirement to buy and run a costly voice server; we just needed the devices themselves.”

“Another plus was the low cost and risk of implementation,” Jeffery says. “Wavelink Speakeasy just sits on top of the telnet client that is installed on all of our devices to connect to our warehouse management system, so we didn’t need to change anything.”

The pressure will continue to grow

According to VDC Research, the pressure for warehousing to boost productivity and cut costs will only continue to grow.

Nassberg and Krebs say 40 percent of warehouse labor costs are related to order preparation, which “heightens the need to reduce warehousing errors, and picking errors in particular, as organizations strive to optimize the perfect order. Organizations employing voice-based technology have consistently cited gains of more than 20 percent in both picking accuracy and worker productivity.”

Want more information? Download our FREE white paper below!

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Speakeasy Makes It Easy to Improve Picking Accuracy and Productivity

Picture warehouse worker Peter Piper picking a peck of pickled peppers.

Let’s say Peter works for Goya Foods, America’s largest Hispanic-owned food company that distributes more than 2,000 Latin American products worldwide.

Did Peter perfectly pick the proper SKU of Goya pickled peppers? Were they the green Jalapeño? The Aji Picante? Were they sliced or whole? Did he pick them quickly? And what the heck is a peck, anyway?

Here’s the dill… I mean deal.

Warehouse operations are under pressure from customers who demand orders faster, and from high-error costs and labor costs. More SKUs drive the need for increased inventory visibility, accuracy, and efficiency.

As Kathryn Nassberg and David Krebs of VDC Research explain, ensuring greater speed and accuracy in warehousing, especially where individual picking is concerned, can reduce the cost of errors and boost worker productivity.

“As long as the human element continues to play a central role in warehousing,” say Nassberg and Krebs, “any technology that optimizes workflows and improves accuracy will add tremendous value.”

Voice-based technology improves picking accuracy and worker productivity

Research conducted by VDC revealed that organizations employing voice-based technology have consistently cited gains of more than 20 percent in both picking accuracy and worker productivity.

Around 87 percent of organizations surveyed experienced at least a ten percent improvement in picking accuracy, and 89 percent of organizations experienced at least a ten percent increase in worker productivity.

The pressure for warehousing to boost productivity and cut costs will only continue to grow.

VDC Research says 40 percent of warehouse labor costs are related to order preparation.

“This heightens the need to reduce warehousing errors, and picking errors in particular, as organizations strive to optimize the perfect order. The cost of freight, labor, and lost customers are the three factors that have the greatest financial impact when errors are made.”

And as product marketing manager Rob DeStefano explains in “The Android Expectation” white paper that you can download below, the Android rugged mobile computing platform is reaching critical mass in the market. Industry experts recognize Android as a viable candidate for your next mobility hardware refresh. But such a refresh brings with it three areas of concern:

  1. Implications for your mobile apps
  2. Workers and the Android user experience
  3. Android and your Supply Chain Management (SCM) systems

Specifically addressing the first area of concern, the implications for your mobile apps, choosing an Android device—and modernizing your telnet or web application with Wavelink Velocity—means you can make the leap to Android without having to touch your host apps.

Velocity modernizes the mobility clients you’ve installed that are already working with your host.

And even if you choose to voice-enable your Velocity-based applications with the Wavelink Speakeasy solution, the same promise holds true.

Speakeasy runs completely on the mobile device, meaning that everything that takes the spoken phrases and turns them into text for fields within your application is handled within the mobile device.

As far as your host application is concerned, there’s no difference between data entered via voice and data scanned from a barcode, or keyed in by the user.

Speakeasy redefines voice enablement

As Rob DeStefano explains, Speakeasy isn’t a traditional voice application.

“It’s a whole lot easier—enabling voice on an app you’ve already have deployed. But it’s fully operational and fully functional. Don’t mistake easier for less than full function. It’s full-featured voice, without the complexity. It’s not the legacy voice application of old.”

And what about Peter Piper and that peck of pickled peppers at Goya Foods? The company implemented Manhattan Associates’ Warehouse Management System (WMS) and Speakeasy concurrently.

With support from a Wavelink engineer for implementation, Goya developed the pick flow, supporting screens, and error messages for Speakeasy. With just an hour or two of training, and with quick-reference guides in hand, pickers began pulling items.

With voice commands, pickers and forklift operators move from point to point more safely. The Prince George, Virginia plant, which is the testing site for the system that is being rolled out to other Goya sites, hasn’t logged a single accident since implementing Speakeasy.

Additionally, the Prince George site notes big boosts in picking accuracy. For any errors caught at bay doors, someone would manually have to go re-pick and pack those items. “We would have from 40 to 60 mis-picks a night,” said Luis Ramos, General Manager. “Now that has gone down considerably to be almost non-existent, which translates to efficiency.”

Learn more about Speakeasy and Velocity from Wavelink. Download the white paper.

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An Insider’s Perspective: Android Migration, Velocity, and More

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Robert DeStefano is an enterprise mobility evangelist with 17 years of experience in the mobile productivity space.

For nearly four years, he has been responsible for all mobility-related messaging across the LANDESK brands, and in particular, Wavelink’s industrial mobility products.

We recently sat down with Robert to gain deeper insights into some current topics facing the industry today. Here’s what he had to say.

  • Tell us a little bit about the typical Wavelink customer. What problems does Wavelink solve for them?

Wavelink customers are continuously under pressure to work faster.

The whole supply chain is being pushed to move product more quickly—with virtually perfect accuracy—and an end goal of meeting delivery requirements down-chain, all the way to the end consumer.

Often, our customers are chasing an annual metric of getting five percent more productivity out of their operations every single year.

Wavelink helps them get there with proven solutions that keep mobile workers moving through their tasks at optimal speed.

  • Android migration is a big topic right now. What are the biggest hurdles for companies with Android?

Aside from determining the best device form factor for their workers, businesses considering moving to Android believe they’re staring at millions of dollars of application migration costs.

They don’t want to spend that huge amount of money, obviously, and they don’t want to risk disrupting the backend host applications that they already have invested heavily in optimizing.

But this doesn’t have to be the case as I explained in my recent post, How You Can Use Android Without Messing With Your Host Apps,

  • What is Velocity and how are companies using it?

Velocity puts a modern veneer on existing telnet and web applications. It takes these apps from a key-based interface into a touchscreen-friendly UX.

This is great for partners and end customers alike because partners can modernize their existing apps for new customer deployments.

Customers can offer a more familiar user experience to a workforce that, especially in younger generation workers, have never even seen a “green screen” terminal emulation client.

Velocity puts a modern UI on top of that proven, stable terminal emulation client, so it’s a fresh look without changing pieces that were already working.

Download our free white paper and find out how your Android migration can be as seamless as possible.

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“We can only tell you that your part is on a truck”

The title statement is a customer satisfaction nightmare. An order visibility nightmare I just lived during a recent home renovation project. If you ever had to convey this message to a customer, or want to be sure you never have to do so, read on…

Picture the scene: a completely gutted master bathroom – right down to the subfloor and wall studs. The new plumbing had just been roughed in and it was determined that before the mud base could be poured into my soon-to-be beautiful tile shower, a drain extender needed to be installed. Details aren’t important, but here’s the bottom line: I needed a $30 piece of cast iron to be installed before the bathroom could proceed.

Order visibility is critical to customer satisfaction.

Order visibility is critical to customer satisfaction.

This project began on January 31st of this year.  The exposed studs and plywood floor remained exposed until late April. Several weeks in between went by without progress, simply because this stock part, which was supposedly located in a distribution facility within 200 miles of my house, couldn’t be delivered.  The supplier couldn’t tell me an ETA. No tracking information could be offered.  Right up to the night before it arrived, all I could get from the supplier was the statement “We can only tell you that your part is on a truck”.

Supply chain visibility is more important than ever, and my experience is one every one of us can appreciate – both from our work in the industry, and as consumers. We never want to be without this visibility. Whether your customers are consumers or businesses, you never want to deliver the message I received in this experience. You want as close to real-time information as you can get – and that’s when mobility pays a big role. When your workers can instantly share order-picking info to your supply chain management systems, you know exactly where each order stands.

Wavelink offers a number of mobile applications that can deliver that instant visibility from data captured by your workers, and work with your existing supply chain management system.  With that kind of operational visibility, you’ll be able to ensure your customers get appropriate delivery information, improve worker productivity, and ensure your customer service team members never have to speak the vague, frustrating words “We can only tell you that your part is on a truck”.