Wavelink Blog

Tag: MDM solutions

MDM from the Boardroom to the Back Office and Beyond


When LANDesk and Wavelink came together in 2012, Steve Daly, the CEO of LANDesk Software, talked about the goals on the horizon for the newly unified team.  In the announcement he established the groundwork for the new endeavor. “Together, we will redefine mobility management and provide the market with unrivaled end-to-end mobile management solutions.  From the boardroom to the back office, we will enable mobility for people with a job to do.” This has been our directive since the day of the acquisition and we have been working together to provide our customers with MDM solutions that encompass both use cases.  As one can imagine, there are a few differences between the boardroom and the back office but when it comes to mobility there are not as many as you may think.  Let’s examine MDM from both perspectives.

Unique and Common Mobility Needs

  • Mobility Growth: Both the boardroom set and the line of business team are experiencing an explosion of mobile device demands.  On the boardroom side theses devices fall into both the BYOD device realm as well as assigned devices. They both share a need to keep up with the expanding wireless ecosystem with effective and powerful mobile device and wireless infrastructure management.  As the expectations of users begin to mirror their experiences as consumers, the pressure will be on IT to deliver a seamless user experience for both groups of users.stockxpertcom_id858210_jpg_09a185e593d94fa570c653bd96bdb622
  • Remote Service: “Allow me to take over your computer please.” This is something users are hearing more and more from the IT team on both sides of the enterprise.  While this used to be an in network exercise, it has expanded to include mobile devices wherever they may be. How do you compare the mobile service demands of an executive on a business trip to Germany with a delivery driver that needs service on a line of business device? In the end, you would not want either one to be without remote service. On the line of business side, Avalanche Remote Control, a mobile help desk solution, provides administrators with an exact replica of what end-users are experiencing. Remote Control allows administrators to support device users in the field remotely, without actually having to be in the field with the physical device. (more…)

Cutting to the Chase: Let’s Talk MDM

Everyday, I see updates and conversations on various sites and forums about MDM/BYOD/etc. Many are from LinkedIn forums, which usually contain some initially good discussions, before they turn into sales pitches for various providers. Nowadays, with all of the buzzwords surrounding the enterprise mobility space, it’s hard to weed through the murky stuff, and get to the bottom of what’s important about MDM: defining your mobile ecosystem.

Until your mobile ecosystem is defined, it’s hard to determine what the needs are, and ultimately, will delay your return on investment. As we’ve discussed in the past with many BYOD topics, it’s important to have a clear plan on what your unique needs are in the enterprise. What’s the landscape of devices like? Do you have all rugged devices, or do you also have smart devices you need to manage? What about network infrastructure? Do you need to manage the wireless access points in addition to the devices? Do you have one, or many locations you’ll need to have insight over?

The point is that every mobile ecosystem is different, and take caution when doing your research, as to not get caught up in the buzz and spin. The truth is that very few enterprises are alike, and being able to work with a trusted advisor to determine the best plan of action will lead to quicker implementation, faster ROI, and a more efficient enterprise.

As a side note, if you would like to join a LinkedIn group that avoids the jargon, we’re looking to get a solid group who are interested in discussing topics, not sales pitches, in our Mobile Ecosystem group. Check it out, and strike up a conversation!