Wavelink Blog

Tag: MDM

(There must be) 100 Ways to Manage iPhones


The following comes from Robert DeStefano, Product Marketing Manager for Wavelink/LANDesk:

In-house estimates suggest that roughly 140 companies claim to offer Mobile Device Management (MDM). Most of them lead their messaging by waving the iOS flag and images of Andy the Android to highlight their ability to support consumer operating systems in the face of BYOD initiatives.  What’s interesting is that when it comes to mobile device management, drawing attention to the iOS and Android platforms makes most MDM solutions indistinguishable from one another.  Apple, for example, doesn’t allow MDM clients to take control over the device remotely.  Therefore, all these MDM solutions have the same limitation.  Give or take a few specification bullet points, 140 solutions provide about the same capabilities when it comes to managing a smartphone. stockxpertcom_id858210_jpg_09a185e593d94fa570c653bd96bdb622

According to Gartner, 65% of enterprises will adopt an MDM solution for corporate-liable users over the next four years, and 90% of enterprises will be supporting two or more mobile operating systems in their environment.  With so much attention drawn to the BYOD-specific needs (not to suggest these aren’t important) of a Mobile Device Management solution, there is something even larger that enterprises should be taking into consideration: Managing productivity throughout the enterprise.


Securing the First Responders: With today’s critical infrastructure threats, how can you ensure your city’s response team’s rugged devices are secure?

In an emergency first responders need to be focused on their number one priority – be it saving lives, protecting citizens and preventing crimes. Worrying about the security of the technology they have with them shouldn’t be of concern. In fact keeping onboardPolice Car laptops and smartdevices that are the make-up of numerous fleet vehicles, such as police and fire vehicles secure shouldn’t even be a secondary thought. It should be simple and should just run in the background. With technology changing rapidly it is vital to ensure information that is sent to public servants, law enforcement officials and military personnel is secure. But while technology is changing rapidly it doesn’t mean that budgets are increasing to account for all these new devices or the changing climate of new threats.

Simple to use, simple to manage device management that protects the infrastructure of every city’s government is possible and in most cases requires very little in way of investment.

What should a city or government entity look for in a mobile device solution?

  1. 802.11 provisioning with industry standard encryption and authentication protocols
  2. Access Point (AP) detection and reporting with various IDS-oriented enhancements to assist with identification, alerting, monitoring and reporting of potential threats and a holistic view into the state of the agency’s security
  3. Ability to remotely manage configurations and updates of all Access Points across a city from one location
  4. Encryption of all communication channels and database encryption
  5. Device location mapping; enabling the lock down and wiping of devices when needed
  6. Push down all device software updates over the air without the need to physically bring in critical devices that are needed 24/7. Industrial laptops are powerful tools but they can be rendered virtually useless in an emergency if they are not kept up-to-date. Push down a security patch from a central location and save critical time and money
  7. Device management that doesn’t take up valuable bandwidth. Send out a software package in seconds without it hindering GPRS that is being used not only to update software applications but basic data communications with officers and firefighters out in the field
  8. Security for all wireless data transmissions that includes a seamless handoff between the various wireless network infrastructures in operation

Remember you don’t need to buy the latest and greatest device with the pretense that because it’s newer it’s going to be more secure. By making simple IT infrastructure changes using existing devices it is more than possible to stick to the budget without sacrificing security. A simple to use centralized mobile device management solution that plans, deploys, secures, monitors and maintains enhances the reliability and security of the tools first responders need to use.

The IT-ization of the End User: Coping with Self-Helping Users

Smart Devices

The consumerization of IT gets a lot of attention these days. BYOD is being seen as a headache by that virtually every IT department is struggling with it, and it the problem is quickly escalating. Users are doing more than bringing in their own devices; they’re downloading applications and using services – some free, some not – without IT’s permission, or even knowledge.

Smart Devices

What has gotten much less attention but is equally important is the reverse trend: the IT-ization of the consumer. Employees may be bringing their own phones and laptops onto the network, but they’re also doing more to address issues they would have taken to be addressed by IT in the past. Gen Y is blasting into entering the workforce with a vengeance. They grew up with computers, and many prefer to fix their issues themselves. And they’re not the only ones. The pervasiveness of smartphones and other tech has made everyone from baby Johnny to Grandma Sally more familiar and comfortable with technology.

There are upsides and downsides to this, but the bottom line is that these two trends – consumerization and IT-ization – are presenting IT with a golden opportunity to transform their value to the organization and move from a firefighter role to a business enabler that provides value to the bottom line.

The primary downside that keeps many organizations from embracing the IT-ization trend is the loss of control. When users are in charge of fixing their own problems, finding their own applications and installing their own solutions, who knows what they’ll end up installing? However, empowering your end users doesn’t have to mean totally giving up control. There are solutions on the market that will enable you to provide easy and pre-approved solutions to your end users, ensuring that workers they find the tech they need without resorting to potentially insecure software. LANDesk is one provider of such solutions, with their shopping cart feature.

On the other hand, the upside for IT is big. By empowering the end user through IT-ization, IT folks free up much of their own time. Instead of focusing on closing tickets or fighting fires, IT can is able to work more closely with the business units to determine where there are inefficiencies, redundancies and opportunities areas for improvement.  IT can use that “extra” time to develop custom applications to solve fulfill the unique problems of your organization.

IT is on the cusp of a major change. Even though many fear that BYOD, consumerization and the increased self-reliance of IT-ized end users may eventually cost them their jobs, the exact opposite is true. Now is the time for IT to make itself an indispensable business partner by giving workers access to what they need when they need it.

Employee versus Employer-owned Devices – Weighing Both Sides

Smart Devices

Consumers adopt new technology much faster than businesses. For instance, many are in line at the Apple store the day the latest iOS-based device is available. Imagining a similar scenario for the IT department is almost laughable. Not only would the IT team have to buy hundreds to thousands of those devices (depending on the size of their enterprise), but they would then have to spend hours upon hours individually setting up each device to be secure, compliant and easily manageable. Then, there’s the actual expense of such an endeavor.

It’s no wonder that the majority of end-users feel they have better computing technology at home than they do in the workplace. And because they have become so accustomed to using newer, more advanced devices at home, they are requesting this same technology in the office. And who can blame them? These devices are often faster, easier to operate and they are what the user feels most comfortable with.Smart Devices

That said, as mentioned above, many IT departments do not have the budget or resources to supply end-users with the smart devices they have become accustomed to in their personal lives. Thus, IT faces the issue of pooling its often strained resources to provide end-users with these devices or in letting them engage in BYOD behavior.


Why Small Businesses Should Still Care About MDM

It started with a simple $5 wristband in November 2011; Let’s Create Jobs for USA was founded with a $5 million contribution from Starbucks and a promise to create jobs for the American people. I vividly remember purchasing my wristband when they went on sale (ironically I was in the company’s hometown of Seattle). As someone who lives in a state that’s seen substantial unemployment, I was eager to play a small part in launching the movement.

As part of my weekly Starbucks visits (I won’t admit to a daily addiction), I recently noticed that they’ve taken this movement one step further by assisting small businesses on the technology payment front through a payment processing option called Square Mobile Card Readers.

Available in every company operated Starbucks store in the United States, “Square’s Mobile Card Reader with the free app, Square Register, enables anyone to easily accept credit cards so individuals and business can connect with customersSquare Card Reader anywhere their business takes them.” This simple tech attaches to an iOS or Android device and enables any size business to accept credit and debit cards. According to Starbucks roughly two-thirds of the 27 million small businesses in the United States do not currently accept credit or debit payment due to expensive processing fees and extensive applications. Think of the potential this small mobile card reader can bring to a small business and talk about a low investment – these card readers cost only $10 and come with a $10 rebate!

Say what you will about fancy and expensive coffees, but this is a highly effective tool that allows small businesses to generate new ways for income. Having said that, I won’t lie that my second thought was PCI compliance and keeping those devices secure. Any mobile device, be it rugged or consumer, has the capability to suffer a security breach. Add additional devices to your network and you further increase the importance of keeping them not only secure but maintaining peak performance. A Mobile Device Management (MDM) solution therefore still provides substantial value to any business whether you have two or three devices or two or three thousand devices.

For small business owners, a MDM solution that you manage in the Cloud is a perfect way to ensure devices are not only secure, but configured and managed from an easy-to-use console and without the need to purchase servers or an entire IT department. With MDM you also get the capability to lock down these consumer devices if they go missing and immediately protect them by securing and wiping confidential data. You even have the power to detect foreign devices entering your network and define specific parameters that your device(s) can be utilized in.

In closing, while we look at new ways to add jobs let’s not forget the critical nature of protecting the devices that come with them.

For Instant Holiday Shopping Gratification you Need Logistics

I recently read that logistics are as essential to the “holiday season as the Christmas tree and the Menorah.” I don’t think I need to do too much convincing at this time of the year for you to appreciate just how true that is. Just open your inbox and you are immediately reminded that if you want your holiday packages delivered before the festivities you better get a move on. As I write this an array of “final hours” emails bombard my inbox.

According to eMarketer “online shoppers in the United States will spend $54.47 billion this holiday season, up 16.8% from $46.63 billion last year.” That is a staggering number and only accounts for one country. It is easy to see why companies like Amazon are expanding fulfillment centers and opening a new 1-million square foot facility (yes, 1 million square feet) in Washington State. With the trend of online shopping only growing, fulfillment centers around the globe will continue to see their business models change to reflect that of the online consumer. Today’s online consumer appreciates the diverse number of stores they can purchase from without leaving home and driving several miles, but it also means that the instant in-store gratification is no longer there. Just because it isn’t there doesn’t mean consumers don’t still want it and for instant gratification you need logistics.

Transportation and logistics companies get items where they need to be as quickly as possible. To minimize hiccups a vital part of this process is managing the hand-held devices that get the packages to your doorstep. From the warehouse where the items are picked, packaged and shipping labels are then printed, to the logistics company picking up the package, scanning the label and then flying and/or driving it to where it nePackages being loadededs to go. The whole time this package is tracked using a hand-held device so you can monitor its progress. If a device goes down or experiences a malfunction you aren’t going to care because you just want your package. But to businesses managing these devices is a critical component of their job after all customer satisfaction is number one. A total mobile device management effectively keeps these devices secure and up and running from anywhere in the world. In any given day there are many different “fires” for businesses to put out and with a reliable device management solution, managing and tracking all their hand-held devices is one less “fire” they need to worry about.

And with that I must go – someone changed their mind on which of the latest video games they wanted and to avoid rush-shipping charges I need to hit purchase.

Happy holidays!

Has BYOD Been Naughty or Nice?

As IT organizations everywhere are restructuring their budgets for 2013, figuring out where their company should be spending and how much, it’s no secret that one of the areas that will require some careful consideration is BYOD. While there is certainly not a “one size fits all” approach, with clear-cut benefits to guide your organization’s decision on whether or not to support personal devices, there are certainly many aspects and even myths to mull over.

In the spirit of the holiday season (and finalizing IT spending for next year), I’ve made a naughty and nice list, which takes a quick look at a few pain points and things to look forward to, as you work toward implementing or fine-tuning a BYOD policy within your organization.


Hidden Costs: On the surface, BYOD comes across as a cost cutter, with the $70-ish per month required to operate the device falling to the end user. What organizations need to remember is that increased personal devices translates to increased mobile device management, which means you’ll need to invest in a reliable toolset to power and manage your BYOD environment – whether that means hiring additional manpower, or deploying an MDM solution that will help you safely and efficiently roll out your BYOD program.

Security Scares: As personal devices will consistently come and go, in and out of the corporate network, BYOD reasonably presents some concerning potential scenarios, such as external exposure of confidential emails, contact lists or sensitive company financial information. While IT can certainly take steps to safeguard information once the device is known to be lost, many employees don’t set up a password to secure their device (in a recent survey, only 29 percent of users reported they set passwords to keep their devices locked), and several minutes or hours can pass before he or she knows the device is lost. Employees holding out hope that their device will be found may even wait days before reporting the device missing to IT.

Too Many Toys to Track: Shiny new devices are popping up all the time, especially around the holidays. This can be especially problematic as it seems employees are walking in with new tablets right after IT has made a buying decision on which operating systems they’ll support with their MDM solution. IT has a tough decision to make: “should I focus on keeping up with the latest and greatest to satisfy all of my end users personal preferences, or only support a select number of systems and hope my end users don’t attempt to connect unsecured devices to corporate resources?”



Hidden Savings: After carefully considering the total cost of ownership of mobile assets, some companies have actually managed to capitalize on their decision to allow BYOD, such as Cisco, which recently told InformationWeek they’ve been able to reduce costs per user by 30 percent, despite a 98-percent increase in device count.

Controlled Productivity: While there are certainly risks associated with granting employees access to company info while on the

go, mobile device management has also come a long way in enabling IT to govern when, where and who can access the files needed to get the work done. Most MDM solutions now come with policy-setting features that allow IT to grant or disable access to specific applications or files. With devices that enter the enterprise without IT knowledge or consent, there are also default policies that can be applied to give the unknown device basic access to company Wi-Fi but maybe not email or enterprise apps.

You Can Satisfy the Majority: While some organizations may deem it more productive to support each employee’s individual device preference, most companies run a successful BYOD program by managing the most popular operating systems – such as iOS, Android and Windows. A quick survey of your employees’ device OS “wish lists” should help you identify the majority rule for your company.


As you can see, there are opportunities and concerns associated with several, if not all aspects of BYOD. The key to rolling out your BYOD plan for 2013 is in evaluating how your company could potentially benefit versus how much you’d need to invest to maintain the benefits and safeguard against the potential pain points. Are the benefits really “nice,” or could they end up turning “naughty?”



Mobile Mayhem – How to Manage All of Your Mobile Assets

The following comes from Mike Temple, Product Manager for LANDesk and Wavelink. You can check out some of his other posts at the LANDesk Blog, located here.

“As you may have noticed if you’ve been to the grocery store lately – or anywhere with music playing on the overhead speakers – the holiday season is here. While it officially kicks off with Black Friday later this week, if retail music choices are anything to go by, it’s already here. 

With Nordstrom’s, JC Penney and Apple leading the charge, consumers will be seeing a lot more sales staff using mobile devices to ring up their holiday purchases this year. Consumers aren’t the only ones who are seeing more of mobile devices. IT departments, who have managed mobile devices in the warehouse for many years, are now being asked to support devices in both their corporate offices and on the retail floor.

For those asked to manage the rapidly expanding number of devices, finding the right solution can be daunting. There are a lot of places to look for information, including the NRF’s Mobile Initiative and the Enterprise Mobility Forum. We also invite folks to check out our mobile ecosystem LinkedIn Group.

Before you leap into the mobile device management fray, it’s good to start with a framework of issues to consider:

– What does your mobile ecosystem look like? Wavelink’s interactive Facebook app can help define your mobile ecosystem and some of the management concerns associated with the different types of mobility. Don’t forget to take into account your wireless infrastructure as you’re defining your ecosystem.

– How are those mobile devices being used and what systems do they need access to? Mobile devices in the warehouse will need different programs and levels of access than those used on the retail floor or those used in corporate offices. Make sure the solution you decide on can accommodate these different levels of policy needs.

– What types of devices are being used? While it’s obvious that the ruggedized devices used in the warehouse will be different from the devices used in the corporate office, there will still be a few different types of devices and operating systems being used in each part of the mobile ecosystem. The solution you decide on should be able to support these different systems.

– Are there plans for expansion? If your company is planning to expand retail operations (more devices on the floor and in any additional warehouses) or add additional corporate offices, how will the solution you choose adjust to your expanding number of devices?

– And of course, cost. What is your budget for a management solution? Remember that you can often save a bit of money by purchasing solutions that cover a suite of IT issues and doing away with some of the point tools being used. This can also lead to a more efficient and effective IT department.

Remember, mobility isn’t necessarily good or bad, but it can cause your organization serious problems if it isn’t managed, such as lost productivity, increased costs or security breaches. These devices are here to stay, whether IT is prepared or not. Proactive consideration of a management solution can save you a lot of headaches later on.”

“Big News at Gartner Symposium – A Sneak Peek” – Guest Blog

Good afternoon everyone! Nearly all of you are familiar with Gartner, and next week they will be holding the Gartner Symposium ITXP in Orlando. Our sister company, LANDesk, has some big news that will be announced at the show. Below is a guest blog post from Steve Workman, LANDesk’s VP of Product Management.

Network World recently reported on a survey finding which stated the average enterprise user will have 3.47 devices by 2015 and 6.58 devices by 2020. For me, it’s already difficult enough to juggle a smartphone, laptop and tablet, so imagining carrying at least 6 devices within a decade is a bit daunting. And that’s just from the end-user perspective. Just imagine how IT feels! 

Not only does IT have to consider the management, compliance and security of all of these devices but then there is the issue of cost. With the standard device-based pricing model applied to 6 devices per user in an enterprise a few thousand, the numbers don’t look good…

Clearly, the consumerization of the enterprise and BYOD model have changed IT forever. Isn’t it time the pricing model changed too?

We think so and will be making an announcement next week at the Gartner Symposium ITXPO in Orlando. We are thrilled about the changes we have in the works and believe they mark the way forward for the IT industry as a whole. If you’re in Orlando, please stop by and visit us at Booth #MP9 or stay tuned for our announcements via our Press Releases page.  Also, don’t miss our own Jesse Frye and Ian Aitchison discussing how to “Increase Organizational Productivity Through ‘User-Oriented Management” on Wednesday, Oct. 24 at 3:15 in the Dolphin – Southern II Room.”



Mobile Ecosystem Predictions for the Rest of the Year

Hope you had a great 4th of July!

Now that we are half way through the year, I thought it’d be fun to throw out some predictions that I and some of my other colleagues see happening over the next six months and on.

First, expect to see continued consolidation in the MDM market, (which we have been lucky enough to participate in). This continues with companies combining their similar but disparate functionality to create more complete overall product offerings, e.g. LANDesk purchases Wavelink, and a few other notables in the fray. These consolidations along with further consolidations in the mobile device markets may muddy the MDM waters for some in the rugged space.

Under consolidation we have point 1.b. We are watching as hardware vendors consolidate their markets by purchasing other rugged vendors who also offer MDM products. As it turns out, they sometimes acquire companies with a preference for a management solution different from their own. Those who have been making a living with “special” functionality specific for their devices will end up with either some quick work to do to homogenize across their device platforms, or abandoning those special features until a later date for their acquired brand devices.

Next, I believe Microsoft Windows 8 will attempt to put a lock on the MDM market for Windows devices. Like the last time they tried this with SCMDM, they might find it difficult unless they can manage non-MS Windows devices including Android and iOS devices.

Finally, I expect to see more companies dip their toe in the water and try On Demand, cloud-based management. I am predicting they will find it to be a cost effective, refreshing change for the better. With that said, some of the more traditional in-premise wifi only devices will sadly never see the internet making this impossible. As long as there are wifi only devices, the need for “self-hosted” MDM systems will remain a requirement for management vendors.

These are only a few for you to think about, but I’d love to hear any predictions you have for the next 12-18 months! Post them in the comments below and let’s talk about them!