Posted by Brandon Hill
It used to be that to buy something the consumer would just walk up to the cashier to get the items scanned and then pay. With the rise of mobile it’s becoming more common for the cashier to be roaming the store in search of a customer ready to check out all in the name of streamlining the customer’s experience.
Last holiday season Urban Outfitters used more than 300 iPod Touch devices as point-of-sale (POS) systems, and anticipates in the future that 80 percent of Urban Outfitter staffers will carry them to help with transactions.
While the emergence of mobile devices as POS systems creates convenience for shoppers and employees as well as less costs going into cash register acquisitions, it spells a problem in the form of managing the devices.
Earlier this year, beauty product retailer Sephora followed Apple’s lead by ditching its traditional POSes in favor of iPod Touches. With a list of retailers implementing pilots in an effort to reduce customer wait times the worry is if those devices need to be managed, and how is that going to be done?
The trend of mobile devices replacing cash registers isn’t going to slow down anytime soon, especially if you believe Square’s report of their volume last year. Mobile Payments Today published an infographic (also posted below) centered on mobile payments and stated that a mobile device as a credit card processor as one of the second-most hyped forms of mobile payments.
Companies need to make sure a policy is in place to manage all these devices and a central location to wipe them if they turn up missing.
Compliments of MobilePaymentsToday.com
Posted by Don Osburn
I participated in a discussion of the Enterprise Mobility Group on LinkedIn (which you can link to from our discussion on our own board). It’s addressed towards CIOs, and centers around the growth of Mobile Application Management and it’s impact on Mobile Device Management. Reviewing those comments, and observing the explosive growth of LinkedIn groups targeted at “Enterprise Mobility”, I got thinking about something I’ve noticed for quite a while.
The market specialists have always seemed very confused when it comes to device management (MDM), mobile application development, and many other areas of mobility. There has always been a tendency to lump multiple technologies together when they really should not be connected. As one example, there has been a tendency for years for media publications to lump “cell phone management” in as part of MDM. Cellular carriers and their channel have always had their own management issues. However, they’re not the same issues a WMS manager has controlling barcode scanners, mobile printers, etc. Yet most industry reports (until very recently), have tended to lump cellular phones, and a whole host of other devices all together when talking “MDM”.
We held a webinar on Avalanche Telicost and how rTEM is becoming a key element in a modern-day MDM solution. One of the questions that popped up centered on “bring your own device” (BYOD) and what it is/what it means to the enterprise. Quite frankly, there is A LOT of buzz going on about it and as such, I wanted to share what I consider a very good, concise breakdown of what it means, and how it correlates to another common MDM buzz-phrase: consumerization of IT.
In particular, check out the section on “IT-ization of the Consumer.” Really good stuff. Hope you check it out! Make sure you check out the newest selection of webinars we just added, by clicking here.
I’m a big fan of top-10-type lists, especially when it relates to enterprise mobility. So naturally, when I saw this particular “top-10” which discusses “Top 10 Mobile Voice Predictions” I was intrigued. Turns out, it’s also got some really good discussion on key industry trends, such as BYOD (Bring Your Own Device) MDM and Telecom Expense Management (TEM), which we are just beginning to see take hold in the enterprise mobility space. The author expands on the TEM front, by saying we should begin to see a greater need for the corporate TEM strategy to be included with the corporate MDM strategy.
“Greater integration takes place between the TEM and Mobile Device Management (MDM) propositions, as smartphone penetration in the enterprise market continues. MDM is one of the hottest topics around at the moment.”
This is something that few companies have yet to embrace, and just as the article explains, it should be something that we begin to see implemented in many companies throughout 2012 and beyond. Take a look and tell us what you think, or give us a few of your top topics for 2012!
I know this is slightly behind us (Sept.), but I thought I’d share on the heels of our webinar yesterday, which discussed MDM for the Entire Enterprise and the current state of the MDM landscape. The article comes via Network World and is a run-down of the top 10 lessons learned about managing mobile devices. I won’t spoil any of the 10 lessons because it’s a good, quick read, but take a look and tell us what you think in the comments, or on Twitter or Facebook!