Tag: Mobile Device Management
Downtime is wasted time. No debate there, right? So, as you’re considering your next generation mobile deployments, one obvious expectation is to be able to ensure you can troubleshoot these new, smart devices, minimizing delays whenever possible. Whether caused by mobile device settings or software, the ability to remote in, check out the issue, and resolve it quickly, is powerful – and imperative to maximizing worker productivity.
Last week, we announced our partnership with Splashtop, and the release of our Smart Device Remote Control. It’s a big deal for us, and very timely for businesses throughout the supply chain. More and more firms are starting hardware refreshes to mobile computers running Smart OSes like Android or planning for Windows 10.
One of the most relatable benefits of remote control – from customer stories using our long-proven Remote Control for Windows CE and Windows Mobile, is the ability to avoid “No Fault Found” service responses. For these companies, Remote Control addressed the scenario of a device having a problem in the field, and being sent to a service depot somewhere, only to be returned without any resolution – because, at the service center, all appeared to be in good working order. “Good working order” is good news, but the pain for these customers was explained in a couple of points:
Workers leaving the point of activity
When the device started acting up, the worker had to leave their task, walk to the closest person on-site who can help them, then walk back to their task location. Productivity losses really begin to mount the moment that worker walks away from their task location, and continue bleeding until they are physically back at their task location and able to resume their task. It may not sound like much, but consider the worker at the far end of a 250,000 square-foot warehouse (or larger in many cases), who has to walk all the way across the floor to swap out their device.
Once reaching an on-site contact, that worker is standing idle for whatever time it takes to stage a replacement device from the spares pool – more downtime. Are spares pool devices usually sitting charged, in a docking station, loaded with the latest versions of mission critical apps, ready to go? The answer should be “yes”, but many admit to a less-ready state for spare devices.
Shipping out the “broken” device
Consider the costs of sending a device out for service, unnecessarily. It’s all wasted time, and money. Even if you’re not paying shipping under a service agreement, you’re cost is built into your spares pool of devices. When that device comes back with a note reading “No Fault Found”, you haven’t really gotten any benefit for the downtime you have incurred.
Smart Device Remote Control is a powerful tool for preserving mobile productivity. Used in conjunction with Avalanche for enterprise mobility management, companies not only gain more control by keeping devices and apps up to date. They gain the ability to troubleshoot and resolve issues on the floor, as they happen, so workers can get back to work as quickly as possible.
Posted by Robert DeStefano
Enterprises of all sizes and across industries require different levels of onsite control of their enterprise mobility deployments. Couple this with the unique restrictions that corporations place on mobile internet access and there’s a compelling need for choice among the deployment options when considering an enterprise mobility management solution.
The benefits of a cloud-based deployment are centered on simplicity. Selecting a cloud-based (or SaaS) deployment method frees up internal IT staff to focus on other initiatives. Server components are managed externally by product experts, making a cloud deployment simple and fast. This is in addition to the most obvious benefit of a SaaS deployment – immediate access to software updates.
However, there are enterprises around the world that require, or simply prefer, to have the greatest amount of control over their enterprise mobility management system. An On-Premise deployment method provides this, in a more traditional, shrink-wrapped installation. Companies choose this model often because they like the security of having the entire deployment completely within their corporate intranet. It also provides IT teams with complete control of scheduling updates and patches.
Which option is best? Start by determining the security compliance and control requirements your organization has in place. Next, determine the level of IT staff that will be working with the enterprise mobility management console, and the time they have to handle maintenance to it. Follow that with some considerations related to control. Does the company prefer the accelerated access to software updates and enhancements? Or, does it benefit the business to have IT control the timing of updates to fit in between peaks in the operations cycle?
With both SaaS-based and On-Premise options, Avalanche 6.0 provides businesses with the ability to select the method of deployment that fits each business best. Whether mixed device deployments or BYOD, operational task workers, customer-facing workers, there is no need to compromise. When you’re deploying enterprise mobility, manage those deployments with the enterprise mobility management solution that has been trusted by corporations for decades, ready to be deployed in the method that fits your business.
The Mix of Consumer and Rugged Mobile Devices in the Enterprise
Has your experience at retail stores been different lately? Or perhaps you’ve had a different experience at a medical facility? Maybe your own work has changed recently. A significant change across industries has been in the number and types of mobile devices being used by all sorts of workers. Whether you’ve completed a sales transaction by signing on a smartphone, or checked in at your doctor’s office using a tablet, there is no denying that mobile devices are proliferating in enterprise use cases.
In most mission-critical mobility deployments, enterprises have deployed rugged mobile computers. Consider the devices carried by parcel couriers, stockroom workers and others. There’s an obvious need for durability, so that these mobile computers can withstand frequent drops, extreme temperatures, and in some situations, hazardous environments (think oil rigs). Technologies that help these workers accomplish their tasks include advanced data capture capabilities, such as barcode scanning, RFID, and perhaps payment transaction capabilities.
As consumers, we don’t often interact with these workers as they complete their tasks. The use cases are not typically consumer-facing. However, there is an increasing contingent of enterprises that are placing more mobility into the hands of workers who are visible, and directly interacting with consumers. These workers are still performing mission-critical activities – particularly in revenue generating roles, for the enterprise.
Over the past few years, companies have explored the evolving smartphone and tablet options for these workers. In some cases, the benefits of these consumer-grade devices have proven not to be the best fit for the business, due to fragility, theft, or other limitations. These enterprises have generally opted to revert to the familiar – the rugged mobile computers that are likely being used in traditional task-based use cases. By contrast, there are enterprises across industries that have chosen and successfully deployed consumer smartphones and tablets into consumer-facing use cases.
There is no denying the selection of enterprise mobility hardware has expanded significantly over the last five years. Whether going with traditional, rugged mobile computers, or consumer-grade devices, it is exciting to see the accelerated adoption of mobility across enterprises – especially as it gets into the hands of the workers with whom we, as consumers, interact. However, this also creates a new IT challenge: Some workers are carrying rugged mobile computers, others have consumer devices. There is overlap in applications and content access as well. For all these users, there is a bottom line benefit to their mobile productivity. Fortunately, Wavelink Avalanche is there to be able to ensure all these users – task-oriented and customer-facing, are optimally productive.
Posted by Robert DeStefano
It’s a final nod to American football references from me (at least until the draft in May), but consider the requirements of an enterprise mobility policy: there are a lot of parts that need to be considered to make a deployment successful, similar to a championship winning team. When the strategy is thorough and the numerous “what-if” scenarios are played out, success is far more likely than for a team that doesn’t plan.
BYOD, like any other component of an enterprise IT strategy, needs to be strategically implemented for the best results. Just as no individual player on a team is greater than the team, BYOD should not be viewed individually; so as not to exclude other mobility initiatives across the enterprise.
To continue the “BYOD as an athlete” analogy, BYOD needs to be a versatile, balanced policy. This means that it needs to support all the leading mobile operating systems equally (or at least as equally as Google, Apple, and Microsoft allow). It needs to enable the mobile worker to be optimally productive – regardless of their hardware selection.
However, as a component of a larger enterprise mobility strategy, BYOD needs to be deployed in a manner that unifies it with the requirements of complementary mobility components – like teammates. For example, managing BYOD should be unified with the solution for managing other mobility hardware deployed within the company – such as rugged mobile devices used at the loading dock, in the warehouse, etc. Why would an enterprise want a different console for managing BYOD? A separate management system specific to BYOD creates the kind of friction synonymous with a self-interested player on the football team – disruption, confusion, and complexity, as IT administrators need to toggle screens and systems just for BYOD users.
The big play that scores points with IT administrators and mobile users is to deploy BYOD policies in a common enterprise mobility management solution like Wavelink Avalanche. Doing so enables enterprises to unify the management of all their mobile deployments. It enables BYOD support without compromising the support that mission critical mobility users need. Want to throw the winning touchdown? Using Wavelink Avalanche also allows for management of the entire enterprise deployment – all enterprise mobile devices (BYOD, rugged mobile computers, etc.), mobile applications and content access, network infrastructure, and printers. That’s a game plan that will enable maximum worker productivity, and maybe earn you a ride on the shoulders of your fellow IT administrators and mobility users.
Over the past several months, I’ve been listening to the way customers describe their return on mobility investments. The answers are impressive. Answers range from increases in worker speed of task completion, to task accuracy, to month to recognize complete return on dollar investments, reductions in man-hours for cyclical process completions, reductions in seasonal headcounts, reductions in worker training time, and more. The measurements of return on mobility investment are impressive percentages and yield significant dollar-value savings to each of the companies I’ve heard from.
What is really interesting is how companies can measure their return on investment in such vast and different ways. In some cases, the measure is dollars saved by reducing errors. In others, it is increased shipments that yield additional dollars per package shipped. In still others, the savings is recognized by a reduction in seasonal labor, or less worker hours dedicated to completing a specific task. Whatever the measurement, there are two things that remain true: Every measurement ties to a dollar-value savings that can prove a mathematical return on investment for the dollars spent enabling mobility. Even more importantly, the measurement each company used to describe their ROI told far more about the problem each was attempting to solve.
Enterprises deploy mobility to achieve a higher level of productivity, but it is not done just for the sake of using mobile technology. There is an underlying pain that the company is trying to address – some way of improving a process to gain efficiency, or to recognize a cost savings. There is a problem to be solved by deploying mobility – and one recommended approach to begin defining the best mobility solution is to start with an operations audit that can help find the weaknesses and inefficiencies in current processes. By adding automation and voice-enablement, Wavelink Speakeasy has consistently shown productivity gains for mobile supply chain workers of over 35%. That’s like getting an extra day of productivity from every worker – for every three days worked. Now that’s a fast ROI!
What problems are you aiming to solve with mobility in your enterprise? What measurements are you tracking to determine ROI? Email me with your objectives at: firstname.lastname@example.org
A recent text mining experiment using AirWatch’s “Solutions Overview” document demonstrated an excellent answer to the question, “What is [one of] the difference(s) between Wavelink Avalanche and AirWatch”?
In one word; Email.
The wordcloud below shows the highlights of the text analysis of AirWatch’s Solutions Overview document.
As you can plainly see, one of the most used words is “email”. “So what?,” you say?
Supply chain operations managers and other supply chain device users don’t use email on their devices. They use their devices to run their operations, move product, and make money. Email is for front-office staff and is a “nice to have” versus, “must have” for supply chain operations.
Email is a front-office, IT oriented operation, focused on providing communications to mobile workers. Avalanche provides a complete solution for managing that function for those workers as well. However, Avalanche’s primary reason for existence has always been providing device management for mission critical, supply chain focused mobile computers.
If your mobile users can’t get to their email due to an unexpected outage, that’s a bummer. But if your supply chain operations go down because your managed devices stop working, you’re out of business.
And that, in another phrase, is the difference between Avalanche and AirWatch. Avalanche is “mission-critical”. Airwatch is “nice to have”.
Comments or opinions expressed on the blog are those of their respective contributors only. The views expressed on this blog do not necessarily represent the views of LANDesk Software, its business units, its management or employees. LANDesk Software is not responsible for, and disclaims any and all liability for the content of comments written by contributors to the blog.
Posted by Robert DeStefano
It’s always fun to look back at what the past year has meant to our industry, and (in a tip of the hat to William Shakespeare) if “what’s past is prologue”, then what is to come in the next year? Indeed, 2013 has seen a few significant themes take shape. Mobile device management has become significantly commoditized – as customers have begun to look past the common device-oriented features to larger, unified mobility solutions. A handful of new, mission-critical mobile devices have come to market – in some unique and interesting forms. Legacy voice vendors have struggled to get away from their Cold-war era technologies. Consumer smartphones and tablets have entered the enterprise through every door, window and loading dock available.
Yes, 2013 has met our expectations of continued evolution in enterprise mobility! 2014 has even more fun in store (and in the warehouse):
- The limits of the consumer device will become clear. Enterprises will see a more precise delineation between where BYOD or consumer smartphones/tablets can be used, and where rugged mobile computers will continue to be deployed.
- Voice-enablement will expand beyond stock picking. With full voice functionality, faster deployment, and at a lower cost, even companies that have deployed legacy voice for warehouse picking will be giving Speakeasy a fresh look for expending multi-modal data capture across supply chain tasks.
- There will be a reduction in point-product mobility providers. As more enterprises began doing in 2013, even more will seek out mobility solution providers that can offer more than just a single product. Unified mobility solutions – those that are designed together and, when deployed together, offer even greater value to the business, will be at the top of enterprise mobility wish-lists.
As these and other events unfold for IT in rugged environments, Wavelink is here to help you navigate. What are your enterprise mobility predictions for 2014? Please post your predictions in the comments section below.
Posted by Robert DeStefano
A Look at the Difference between Mobile Device Management and Mobile Deployment Management
“Mobile Device Management (MDM) enables businesses to address challenges associated with mobility by providing a simplified, efficient way to view and manage all devices from the central admin console.” That’s all you need, right? This is how one vendor describes it – right from their website. At first glance, one might expect that if I can manage the mobile device, that’s what I need.
But then again. What about the applications residing on those mobile devices, which also need to be managed? Well, sure, typical Mobile Device Management products can cover most of that. Surely they can push applications, maybe blacklist some apps not appropriate for use at work, and remotely lock a lost or stolen mobile device to maintain a level of corporate data security.
One of the challenges when looking at MDM vendors is that there isn’t a whole lot of differentiation among the capabilities, for example, they all face the same restrictions when managing iOS devices. Similarly, many vendors predominantly hype their iOS and Android device management capabilities. And everyone talks about BYOD.
There’s a big difference between Mobile Device Management and Mobile Deployment Management. Managing enterprise mobility deployments is about more than just the device. Consider all the aspects of deploying mobility in the enterprise.
- Users: Who are the users, and how will they be using mobility?
- Hardware: What kind of mobile devices are best – rugged, barcode scanner-enabled or smart devices?
- Connectivity: What kind of connectivity will be needed – Wi-Fi? Wi-Fi and Cellular? Connectivity to peripheral devices such as printers?
- Mobile Applications: What types of applications will the user need? Are they leveraging application streaming of data located on a host server? Through terminal emulation? Using a browser? Native apps?
Unlike Mobile Device Management, Mobile Deployment Management refers to managing this complete set of consideration, ultimately with the goal of maximizing the productivity of the user of this mobility solution. With the Wavelink Mobile Enterprise Productivity Suite, a mission-critical mobility deployment can be unified under a single vendor and completely managed through Avalanche.
Go ask MDM vendors if they can check all the boxes for the mobility deployment considerations above. They can’t. Managing mobile devices – ‘everyone’ can do that.
Posted by Gemma Randazzo
If you’ve gone shopping anywhere in the last year or so, you may have noticed the iPads, iPhones and even a few Androids that are increasingly being used as cash registers. While the trend is perhaps most noticeable in mom-and-pop stores (if you’ve been any non-Starbucks coffee shop in the last six months, you know what I mean), it’s certainly not limited to that. Department stores and major retailers are making the switch as well.
In fact, research group IHL recently released a study examining the projected growth of mobile POS systems. The firm found that by 2017, over 3.6 million tablets will have been shipped to retail and hospitality companies in North America alone, projecting that these shipments will result in some fundamental changes in many of these companies. The group also projects that shipments of non-rugged small format handhelds for mobile POS systems will increase 380% from 2013 to 2017. At the same time, overall POS shipments will be reduced by 12% in 2016, and in some segments, may be reduced by as much as 20% from previously forecast volumes. Those are some pretty striking numbers and it’s easy to see that mobile POS systems will have a large and far-reaching impact on the service industry.
For a start-up company, the appeal is easy to see. They can skip the investment of a traditional cash register and POS system and can instead purchase or repurpose an iPhone or iPad and use a cost-effective system like Square.
But what about for an established company? They’ve already invested in cash registers, credit card machines, and all the other bells and whistles that come with a traditional POS system. What’s the appeal?
Well, for one thing, it means your workforce is more mobile. Workers are no longer tied to the cash register. They are free to move around the store helping customers, restocking inventory and tidying the store floor. And while they do these things, each employee is a walking sales opportunity. Since each employee working effectively becomes a cash register, check out times are no longer limited by the number of cash registers available, but by the number of employees. This can speed up check out times for customers. And of course, it does give your company a bit of sleek modernity to be able to check out customers from anywhere in the store at the drop of a hat.
One cautionary note, however, is security. Most of these systems have security features built into them to ensure consumer PII and credit card information isn’t stored locally. Be sure you’re careful reviewing those features. It also wouldn’t go amiss to look into MDM software. Chances are, if you use ruggedized mobile devices in your back room or warehouse, your organization is already using MDM. While we tend to think of it as closely related to BYOD, mobile device management policies and technology protect corporate-owned devices as well.
Posted by Brandon Hill
When LANDesk and Wavelink came together in 2012, Steve Daly, the CEO of LANDesk Software, talked about the goals on the horizon for the newly unified team. In the announcement he established the groundwork for the new endeavor. “Together, we will redefine mobility management and provide the market with unrivaled end-to-end mobile management solutions. From the boardroom to the back office, we will enable mobility for people with a job to do.” This has been our directive since the day of the acquisition and we have been working together to provide our customers with MDM solutions that encompass both use cases. As one can imagine, there are a few differences between the boardroom and the back office but when it comes to mobility there are not as many as you may think. Let’s examine MDM from both perspectives.
Unique and Common Mobility Needs
- Mobility Growth: Both the boardroom set and the line of business team are experiencing an explosion of mobile device demands. On the boardroom side theses devices fall into both the BYOD device realm as well as assigned devices. They both share a need to keep up with the expanding wireless ecosystem with effective and powerful mobile device and wireless infrastructure management. As the expectations of users begin to mirror their experiences as consumers, the pressure will be on IT to deliver a seamless user experience for both groups of users.
- Remote Service: “Allow me to take over your computer please.” This is something users are hearing more and more from the IT team on both sides of the enterprise. While this used to be an in network exercise, it has expanded to include mobile devices wherever they may be. How do you compare the mobile service demands of an executive on a business trip to Germany with a delivery driver that needs service on a line of business device? In the end, you would not want either one to be without remote service. On the line of business side, Avalanche Remote Control, a mobile help desk solution, provides administrators with an exact replica of what end-users are experiencing. Remote Control allows administrators to support device users in the field remotely, without actually having to be in the field with the physical device. (more…)