Tag: Mobile Device Management
Today Mobile Enterprise reminded us that on April 3, 2013, the cell phone celebrated its 40th birthday. It’s gone through many cosmetic facelifts since the first day the Vice President of Communications Systems at Motorola walked “down the streets of New York City, talking on a large, clunky yet portable phone,” that weighed almost three pounds, operated on radio frequencies and had about twenty minutes before the battery died.
It would be another ten years before the Motorola DynaTAC was commercially available and would bring with it a new era of the way we define business and success. If you saw someone back in the late 80s or early 90s on the street with a cell phone you knew they had to be someone important just because of the level of status the cell phone had achieved at that point. The Motorola DynaTAC was a game changer and as other manufacturers entered the mix, organizations began to see the potential cell phones would have in the business world. With a cell phone you could be anywhere in the country assisting a customer or meeting a potential customer and immediately report back to headquarters with an update. That single ability to call as soon as you walked out of building changed the course of business.
Back in 1973 Motorola knew that cell phones would change the way we lived and did business. Whether they could have predicted the exact way in which they have changed our lives is anyone’s guess (we also thought we would be driving cars in the sky by now). Through the addition of the Internet it further created a new generation of cell phone technology. This later addition cemented cell phones (smart phones) as critical components of our daily life. You think about all the ways you use your cell phone from staying on top of work, to checking in on friends and loved ones, to ordering pizza. Even how we are able to relay information in an emergency has changed just in 15-years. They are not just convenient tools in our daily lives but they changed the way we respond to emergency even as something as relatively minor as your car breaking down. 20 to 15-years ago unless you were fortunate enough to have one of the first generation car phones, you would have to hike to the nearest house, hope someone was home and call a tow service.
Cell phones changed and continue to change the course of business. By our growing consumer need to use cell phones/smart devices we are single-handedly dictating how we then do business. BYOD isn’t a phenomenon. It has become very much a real business changer. Consumers want to be able to use their cell phones at work in multiple ways, dictating then that an Enterprise really has to take a closer look at how they secure and manage these devices. Given the potential productivity gains from consumer devices it makes sense to consider integrating them in a DC, in government, transportation, healthcare and on the retail floor. According to the Yankee Group “half of all companies find it very difficult to manage software upgrades on mobile handsets and to manage the costs associated with mobile devices. Almost the same proportion finds distributing mobile applications to devices very difficult.” In just 40-years cell phones have become business changers, strategy changers and productivity changers. Happy 40th birthday to the cell phone.
History Channel’s latest reality TV creation, Big Rig Bounty Hunters, has brought a little-known underground industry into the limelight. This industry involves hired contractors working to track down missing cargo or 18-wheelers that have simply vanished off the map altogether. The show follows a number of colorful characters, the “bounty hunters,” as they attempt to find these trucks and/or retrieve their cargo so that trucking companies aren’t out heaps of money. And the hunters make a pretty penny in the process too.
As an employee of a transportation and logistics solutions provider, this show got me thinking, how is it even possible for a truck or its cargo to go missing in today’s modern era of transportation logistics and fleet management technology? I did some research and it turns out the current era isn’t as modern as one might think…
According to Kimberly Knickle, practice director at IDC Manufacturing Insights, just 26 percent of respondents in IDC’s supply chain mobility survey reported using smartphones and media tablets for logistics. Dwight Klappich, a research vice president at Gartner didn’t fare much better in his industry analysis. Klappich recently asked an audience of carriers and private fleet operators how many of them had mobile-enabled fleets. About half of the audience responded that they did so. Klappich then asked how many of the vehicles were equipped with GPS systems and the response was significantly lower. “So, basically they’re driving around in $300,000 units, but still using paper to track their activities,” he told Logistics Management. So according to industry experts, many trucking companies are keeping track of their expensive rigs (and cargo to boot) with a paper trail – kept by the trucker – inside the truck? The premise of this show is starting to make a lot more sense.
But the industry is slowly changing, says Klappich. As drivers are using more technology in their personal lives, they want to move away from antiquated techniques, such as paper logs, while on the job. Due to a current driver shortage and an increased incentive to comply with driver requests, along with reduced costs, trucking companies are taking note and rolling out mobile solutions to their fleets. And with good reason; the benefits of mobile technology on big rigs are many: drivers can capture signatures as proof-of-delivery, communicate with their company, receive permits, reconcile fuel taxes, photograph damage to deliveries and navigate where they are going. In addition, tablets and other mobile devices enable two-way communication between the driver and dispatcher.
While it may be some time before tablets are widely used across the trucking industry, one technology that is much more commonplace is the use of a “black box” or electronic on-board recorder device that not only enables the driver to log his miles, but also allows the distributor or trucking company to keep tabs on the driver’s routes and track his status in real-time. Leveraging this kind of technology is a no-brainer according to Anne Ferro of the Federal Motor Carrier Safety Administration. Farro states that most companies that switch to electronic logs do so “very effectively and very profitably.” She also states that those who leverage this technology are “finding it’s a very, very efficient mechanism for tracking on-duty status.” According to Commercial Carrier Journal, electronic logging technology is not just a beneficial service for drivers and their respective owners but it may soon be the law. Farro predicts that a rule mandating the use of electronic onboard records will be proposed by September 2013.
Until tablets become widely adopted across the industry, or electronic on-board recorders are federally mandated, it seems the big rig bounty hunters can keep their day jobs.
Posted by Brandon Hill
The following comes from Mike Temple, Product Manager for Wavelink.
We recently introduced our latest mobile device and wireless infrastructure management solution, designed to solve the challenges associated with managing today’s wireless ecosystem. While this newest solution, Avalanche 5.4, performs the vital functions that we’ll mention later in this blog post, we believe it’s important to call out some trends and industry movement we’ve noticed and our customers have reiterated in discussions with them about their current needs and pain points. In fact, these customer discussions and industry movements were inspiration behind the new features available with Avalanche 5.4.
- Integration of iPads and other consumer devices on factory or retail floors: You might have noticed while you were doing your holiday shopping a couple months back that there was a noticeably greater amount of iPads ringing you up, in place of the traditional POS systems or cash registers. Organizations are looking to reap the productivity and employee satisfaction benefits associated with mobility. While many field tasks still require special ruggedized devices, some companies are choosing tablets that their employees might be more familiar with. For this reason and because of the conversations we’ve had with customers beginning iPad or Android-based device deployments in 2013, we knew it was important to optimize the support for iOS6 and Android platforms for the new version of Avalanche. (more…)
The Cofares Group supply products ranging from medicine to health and beauty products to 13,000 pharmacies in Spain from nearly 30 distribution centers. Often they deliver orders that range from one to 20 items to each pharmacy three or four times a day. They need to be able to make these deliveries quickly and accurately.
“Our customers evaluate us based on our ability to deliver complete and accurate orders,” said Abelardo Vaquerizo, duty manager of Cofares Group. “It is a hectic environment where we need to fill orders quickly, but it doesn’t matter how fast we are if we get an order wrong.”
Distribution centers process a large number of orders on a daily basis and Cofares is no different. Most of the medicines are filled by automated machines, but health and beauty items are picked by hand from the warehouse and loaded into delivery trucks. It is a logistical challenge to ensure that the right items get in the right order on the right trucks every time in the most accurate and efficient way possible.
With the number of orders being processed every day, it is a logistical challenge to ensure the right items get in the right order on the right trucks every time. Cofares, through its technology partner, Felguera TI, an affiliate company of Duro Felguera, selected the Speakeasy voice solution from Wavelink to add text-to-speech and speech-to-text functionality to their warehouse applications. The ability for Speakeasy to combine voice with other types of data entry, such as bar code scanning, provides a further crosscheck to ensure that tasks are accurately completed.
“We have initially implemented Speakeasy in two of our larger distribution centers in Madrid,” says Vaquerizo. “Workers are able to speak into their device the item they need to pick and have it speak back to them with a bin location. Once there, they can scan the barcode on the bin, select the items and verbally confirm the item and quantity. This gives us even greater accuracy while also helping them complete the task faster.”
In locations where Speakeasy is being used, Cofares handles approximately 1,200 orders per day. Prior to Speakeasy, there was an average of 20 to 30 errors in those orders, which was still a 97.5 percent accuracy rate. However, with each incorrect order, there was the cost of returning the product and a loss of the sale as well as the negative impression it left with the customer. With Speakeasy, Cofares has virtually eliminated errors with an average of zero to two errors per 1,200 orders.
Cofares were also able to benefit from an intuitive user interface, which allows any employee to pick up a device and use it immediately without needing to create a voice profile. Vaquerizo adds, “Our employees have been very happy with the ease with which they can use Speakeasy. We have experienced very short training times, where we have been able to quickly get a new worker using the system. This was a big cost benefit in terms of our ability to be immediately productive.”
Since Speakeasy is a client-side solution that does not require the addition of voice servers or modification to the host applications, the implementation of the voice solution went smoothly and was completed in just a matter of days. Adding voice to streamline your operations should be simple, straightforward and effective, in today’s non-stop supply chain environment it just has to be.
Posted by Brandon Hill
Consumers adopt new technology much faster than businesses. For instance, many are in line at the Apple store the day the latest iOS-based device is available. Imagining a similar scenario for the IT department is almost laughable. Not only would the IT team have to buy hundreds to thousands of those devices (depending on the size of their enterprise), but they would then have to spend hours upon hours individually setting up each device to be secure, compliant and easily manageable. Then, there’s the actual expense of such an endeavor.
It’s no wonder that the majority of end-users feel they have better computing technology at home than they do in the workplace. And because they have become so accustomed to using newer, more advanced devices at home, they are requesting this same technology in the office. And who can blame them? These devices are often faster, easier to operate and they are what the user feels most comfortable with.
That said, as mentioned above, many IT departments do not have the budget or resources to supply end-users with the smart devices they have become accustomed to in their personal lives. Thus, IT faces the issue of pooling its often strained resources to provide end-users with these devices or in letting them engage in BYOD behavior.
It started with a simple $5 wristband in November 2011; Let’s Create Jobs for USA was founded with a $5 million contribution from Starbucks and a promise to create jobs for the American people. I vividly remember purchasing my wristband when they went on sale (ironically I was in the company’s hometown of Seattle). As someone who lives in a state that’s seen substantial unemployment, I was eager to play a small part in launching the movement.
As part of my weekly Starbucks visits (I won’t admit to a daily addiction), I recently noticed that they’ve taken this movement one step further by assisting small businesses on the technology payment front through a payment processing option called Square Mobile Card Readers.
Available in every company operated Starbucks store in the United States, “Square’s Mobile Card Reader with the free app, Square Register, enables anyone to easily accept credit cards so individuals and business can connect with customers anywhere their business takes them.” This simple tech attaches to an iOS or Android device and enables any size business to accept credit and debit cards. According to Starbucks roughly two-thirds of the 27 million small businesses in the United States do not currently accept credit or debit payment due to expensive processing fees and extensive applications. Think of the potential this small mobile card reader can bring to a small business and talk about a low investment – these card readers cost only $10 and come with a $10 rebate!
Say what you will about fancy and expensive coffees, but this is a highly effective tool that allows small businesses to generate new ways for income. Having said that, I won’t lie that my second thought was PCI compliance and keeping those devices secure. Any mobile device, be it rugged or consumer, has the capability to suffer a security breach. Add additional devices to your network and you further increase the importance of keeping them not only secure but maintaining peak performance. A Mobile Device Management (MDM) solution therefore still provides substantial value to any business whether you have two or three devices or two or three thousand devices.
For small business owners, a MDM solution that you manage in the Cloud is a perfect way to ensure devices are not only secure, but configured and managed from an easy-to-use console and without the need to purchase servers or an entire IT department. With MDM you also get the capability to lock down these consumer devices if they go missing and immediately protect them by securing and wiping confidential data. You even have the power to detect foreign devices entering your network and define specific parameters that your device(s) can be utilized in.
In closing, while we look at new ways to add jobs let’s not forget the critical nature of protecting the devices that come with them.
Posted by Gemma Randazzo
I recently read that logistics are as essential to the “holiday season as the Christmas tree and the Menorah.” I don’t think I need to do too much convincing at this time of the year for you to appreciate just how true that is. Just open your inbox and you are immediately reminded that if you want your holiday packages delivered before the festivities you better get a move on. As I write this an array of “final hours” emails bombard my inbox.
According to eMarketer “online shoppers in the United States will spend $54.47 billion this holiday season, up 16.8% from $46.63 billion last year.” That is a staggering number and only accounts for one country. It is easy to see why companies like Amazon are expanding fulfillment centers and opening a new 1-million square foot facility (yes, 1 million square feet) in Washington State. With the trend of online shopping only growing, fulfillment centers around the globe will continue to see their business models change to reflect that of the online consumer. Today’s online consumer appreciates the diverse number of stores they can purchase from without leaving home and driving several miles, but it also means that the instant in-store gratification is no longer there. Just because it isn’t there doesn’t mean consumers don’t still want it and for instant gratification you need logistics.
Transportation and logistics companies get items where they need to be as quickly as possible. To minimize hiccups a vital part of this process is managing the hand-held devices that get the packages to your doorstep. From the warehouse where the items are picked, packaged and shipping labels are then printed, to the logistics company picking up the package, scanning the label and then flying and/or driving it to where it needs to go. The whole time this package is tracked using a hand-held device so you can monitor its progress. If a device goes down or experiences a malfunction you aren’t going to care because you just want your package. But to businesses managing these devices is a critical component of their job after all customer satisfaction is number one. A total mobile device management effectively keeps these devices secure and up and running from anywhere in the world. In any given day there are many different “fires” for businesses to put out and with a reliable device management solution, managing and tracking all their hand-held devices is one less “fire” they need to worry about.
And with that I must go – someone changed their mind on which of the latest video games they wanted and to avoid rush-shipping charges I need to hit purchase.
Posted by Kelly Ungs
As IT organizations everywhere are restructuring their budgets for 2013, figuring out where their company should be spending and how much, it’s no secret that one of the areas that will require some careful consideration is BYOD. While there is certainly not a “one size fits all” approach, with clear-cut benefits to guide your organization’s decision on whether or not to support personal devices, there are certainly many aspects and even myths to mull over.
In the spirit of the holiday season (and finalizing IT spending for next year), I’ve made a naughty and nice list, which takes a quick look at a few pain points and things to look forward to, as you work toward implementing or fine-tuning a BYOD policy within your organization.
Hidden Costs: On the surface, BYOD comes across as a cost cutter, with the $70-ish per month required to operate the device falling to the end user. What organizations need to remember is that increased personal devices translates to increased mobile device management, which means you’ll need to invest in a reliable toolset to power and manage your BYOD environment – whether that means hiring additional manpower, or deploying an MDM solution that will help you safely and efficiently roll out your BYOD program.
Security Scares: As personal devices will consistently come and go, in and out of the corporate network, BYOD reasonably presents some concerning potential scenarios, such as external exposure of confidential emails, contact lists or sensitive company financial information. While IT can certainly take steps to safeguard information once the device is known to be lost, many employees don’t set up a password to secure their device (in a recent survey, only 29 percent of users reported they set passwords to keep their devices locked), and several minutes or hours can pass before he or she knows the device is lost. Employees holding out hope that their device will be found may even wait days before reporting the device missing to IT.
Too Many Toys to Track: Shiny new devices are popping up all the time, especially around the holidays. This can be especially problematic as it seems employees are walking in with new tablets right after IT has made a buying decision on which operating systems they’ll support with their MDM solution. IT has a tough decision to make: “should I focus on keeping up with the latest and greatest to satisfy all of my end users personal preferences, or only support a select number of systems and hope my end users don’t attempt to connect unsecured devices to corporate resources?”
Hidden Savings: After carefully considering the total cost of ownership of mobile assets, some companies have actually managed to capitalize on their decision to allow BYOD, such as Cisco, which recently told InformationWeek they’ve been able to reduce costs per user by 30 percent, despite a 98-percent increase in device count.
Controlled Productivity: While there are certainly risks associated with granting employees access to company info while on the
go, mobile device management has also come a long way in enabling IT to govern when, where and who can access the files needed to get the work done. Most MDM solutions now come with policy-setting features that allow IT to grant or disable access to specific applications or files. With devices that enter the enterprise without IT knowledge or consent, there are also default policies that can be applied to give the unknown device basic access to company Wi-Fi but maybe not email or enterprise apps.
You Can Satisfy the Majority: While some organizations may deem it more productive to support each employee’s individual device preference, most companies run a successful BYOD program by managing the most popular operating systems – such as iOS, Android and Windows. A quick survey of your employees’ device OS “wish lists” should help you identify the majority rule for your company.
As you can see, there are opportunities and concerns associated with several, if not all aspects of BYOD. The key to rolling out your BYOD plan for 2013 is in evaluating how your company could potentially benefit versus how much you’d need to invest to maintain the benefits and safeguard against the potential pain points. Are the benefits really “nice,” or could they end up turning “naughty?”