Wavelink Blog

Tag: multi-modal

Myths about Voice ROI


Remember that song that you can’t stand to hear, but you know the words by heart?  Even though you sing it through gritted teeth, you know the song, and it becomes an “earworm” stuck in your head and it just won’t go away.  Frustrating isn’t it?  For companies considering adding voice to their mission-critical mobile applications, the stories from traditional voice vendors are just like that old song: implementation takes several months, and if an ROI can be justified at all, it can only be proven for a single task.  Mythology is best kept for classic literature and not for voice technology.

For customers who have voice applications from traditional voice vendors, implementation can seem like an Odyssey – complete with months of continuous project costs resulting in a start to finish ranging from 6 months to 2 years in some cases.  Traditional voice providers have established the myth that voice is very specialized technology – difficult to implement and costly to modify.  Their myths also suggest that once you’ve selected a voice provider, it is even more expensive to switch or use another system for a different task.considerations

Voice-enablement can be a very beneficial part of a mission-critical mobility solution, providing task workers with a heads-up and hands-free option for data capture when using a keyboard or holding a barcode scanner is inconvenient or otherwise sub-optimal (many task workers benefit from a solution that uses all these methods where each makes sense).  However, voice-enabled mobile applications are being deployed in 30 days or less – thanks to Wavelink Speakeasy.

For real customers around the world, Speakeasy is breaking down the myths, and proving to be the fastest and most cost-effective way to voice-enable mobile applications.  These customers are witnessing how Wavelink is re-defining voice.  There’s no compromise in the capabilities of Speakeasy – it’s 21st Century voice technology, leveraging the capabilities of enterprise mobile devices while reducing the complexity of implementation.  Speakeasy is proof that voice-enabled mobile applications that are fully features, easily deployed, and financially viable with quantifiable ROI are not myths.

If your company in considering voice-enabling mobile applications to increase the productivity of task workers, even if you’ve already deployed traditional voice for specific applications, contact Wavelink – you’ll get facts, not myths.

Broadband Devices Driving Mobile Market Gains

I actually just saw this headline this morning in another popular blog spot and the timing seemed appropriate. We are seeing a huge upswing in the need for organizations to track, monitor and manage personal and business-class devices. Unlike traditional AIDC devices, most business class devices are designed for Broadband first and Wi-Fi second, putting a lot more data on the cellular carrier networks.

I find it interesting that the article talks in terms of market saturation, but what I am also hearing here is the potential for network saturation. One of the things that Wavelink Engineering has spent significant time on is making sure that a multi-modal Mobile Device will choose the best medium for updates, and restricting large updates to only those connections that meet a configurable minimum adapter link speed.

The article also talks about the efficiency and cost-effective nature of text messaging. We thought about that too. We can reach out to a multi-modal device first using SMS messaging to ask it to perform an update without knowing whether Wi-Fi or Broadband is available. When the device receives the message requesting an update, it can automatically choose the best network to perform that update.

Anyway, I’m watching the growth of iPhone, Android and Blackberry closely, and I’ll be curious to see how it plays itself out in the AIDC market.