Tag: Remote Help Desk
For the average consumer, buying online doesn’t seem like a logistical nightmare; just click and buy, and a few days later it shows up at your house…most of the time. But behind the scenes there is a system set up to make sure everything is being accounted for, and the thought of something going wrong keeps managers up at night.
To put it in perspective, this past holiday season, Americans spent nearly $32 billion dollars online. The average package delivered by UPS took a ride on one of its more than 500 airplanes, traveled on 155 miles of conveyor belts and was scanned upwards of 23 times all before it got to your door.
To say this is a logistical nightmare is an understatement.
With more customers shopping online than ever before, it becomes increasingly important that a company’s mobile ecosystem is in order and that your company has a centralized management system to control those mobile devices.
In October 2011, FedEx estimated they would deliver 17 million packages in ONE day during the holiday season (December 12, the busiest delivery day of the year). What happens if one of those ruggedized scanners the driver uses malfunctions? If you aren’t able to remotely manage that device, it can cost a company thousands of dollars in lost productivity, not to mention the hit your brand takes.
With a well-thought out mobile strategy, an IT manager can remotely log-in to that device, diagnose the problem and get it back up and running, and let the driver get to their destination.
With that in mind, you can quickly see how remote management of ruggedized devices is the unsung hero of your logistics mobile ecosystem.
How are you managing your devices?