Wavelink Blog

Tag: retail

How About a Top 5 List? 5 Reasons We Like Voice

Speakeasy in Action

Voice has gotten a lot more attention in the last few years. Between Apple’s introduction of Siri to the rapidly growing popularity of applications like Dragon Dictation, voice is more than what crazy people hear in their heads. It’s a valuable tool for productivity, efficiency and even safety. Let’s rundown some of the benefits:

  1. Improve safety in your warehouse.  Distracted driving is a big problem on our roadways. Slogans like “talk, text, crash,” and commercials about the “last text he read before he died” send a powerful message about avoiding distracted driving. There may not be cars in the warehouse, but there are trucks, forklifts and other motorized vehicles that can be just as dangerous. Distracted driving isn’t just a problem on the road, it’s a problem in the warehouse too. About 100 workers are killed and 95,000 are injured in forklift accidents every year, according to the Occupational Health and Safety Administration. Voice solutions remove the need for drivers to look down at their devices while driving. Instead, a voice in their headset tells them where to go and what to do when they get there.
  2. Increase efficiency. You can read all about this in an earlier blog post from my colleague, Gemma Randazzo, which details the ways voice can improve efficiency. The bottom line is that adding voice can improve accuracy by reducing mis-picks. With a 99.9 percent accuracy rate, voice decreases the time spent correcting errors and time lost on inaccuracies.
  3. Drive productivity. While the seconds saved looking down at a device, then up at a product, then down at a device may not seem impactful, if you reduce or eliminate those seconds, it adds up fast. Voice is also typically accompanied by hands-free devices, which have a well-documented 15-20 percent gain in productivity associated with them.
  4. Versatility. Voice isn’t just for picking. It can also help with processes outside the warehouse, including mobile inspections, field services and yard management. It offers the same benefits – productivity, efficiency, etc. – to those processes outside the warehouse as it does to picking inside.
  5. Speedy implementation. One of the best parts of voice is that it can be implemented very quickly. Unlike with many other applications, which require a system overhaul, device upgrades, or other time-consuming changes, voice can be added quickly and easily, so the benefits can also be realized quickly and easily. To see what we mean, check out this video where Goya Foods talks about their experience with voice:

Why Small Businesses Should Still Care About MDM

It started with a simple $5 wristband in November 2011; Let’s Create Jobs for USA was founded with a $5 million contribution from Starbucks and a promise to create jobs for the American people. I vividly remember purchasing my wristband when they went on sale (ironically I was in the company’s hometown of Seattle). As someone who lives in a state that’s seen substantial unemployment, I was eager to play a small part in launching the movement.

As part of my weekly Starbucks visits (I won’t admit to a daily addiction), I recently noticed that they’ve taken this movement one step further by assisting small businesses on the technology payment front through a payment processing option called Square Mobile Card Readers.

Available in every company operated Starbucks store in the United States, “Square’s Mobile Card Reader with the free app, Square Register, enables anyone to easily accept credit cards so individuals and business can connect with customersSquare Card Reader anywhere their business takes them.” This simple tech attaches to an iOS or Android device and enables any size business to accept credit and debit cards. According to Starbucks roughly two-thirds of the 27 million small businesses in the United States do not currently accept credit or debit payment due to expensive processing fees and extensive applications. Think of the potential this small mobile card reader can bring to a small business and talk about a low investment – these card readers cost only $10 and come with a $10 rebate!

Say what you will about fancy and expensive coffees, but this is a highly effective tool that allows small businesses to generate new ways for income. Having said that, I won’t lie that my second thought was PCI compliance and keeping those devices secure. Any mobile device, be it rugged or consumer, has the capability to suffer a security breach. Add additional devices to your network and you further increase the importance of keeping them not only secure but maintaining peak performance. A Mobile Device Management (MDM) solution therefore still provides substantial value to any business whether you have two or three devices or two or three thousand devices.

For small business owners, a MDM solution that you manage in the Cloud is a perfect way to ensure devices are not only secure, but configured and managed from an easy-to-use console and without the need to purchase servers or an entire IT department. With MDM you also get the capability to lock down these consumer devices if they go missing and immediately protect them by securing and wiping confidential data. You even have the power to detect foreign devices entering your network and define specific parameters that your device(s) can be utilized in.

In closing, while we look at new ways to add jobs let’s not forget the critical nature of protecting the devices that come with them.

For Instant Holiday Shopping Gratification you Need Logistics

I recently read that logistics are as essential to the “holiday season as the Christmas tree and the Menorah.” I don’t think I need to do too much convincing at this time of the year for you to appreciate just how true that is. Just open your inbox and you are immediately reminded that if you want your holiday packages delivered before the festivities you better get a move on. As I write this an array of “final hours” emails bombard my inbox.

According to eMarketer “online shoppers in the United States will spend $54.47 billion this holiday season, up 16.8% from $46.63 billion last year.” That is a staggering number and only accounts for one country. It is easy to see why companies like Amazon are expanding fulfillment centers and opening a new 1-million square foot facility (yes, 1 million square feet) in Washington State. With the trend of online shopping only growing, fulfillment centers around the globe will continue to see their business models change to reflect that of the online consumer. Today’s online consumer appreciates the diverse number of stores they can purchase from without leaving home and driving several miles, but it also means that the instant in-store gratification is no longer there. Just because it isn’t there doesn’t mean consumers don’t still want it and for instant gratification you need logistics.

Transportation and logistics companies get items where they need to be as quickly as possible. To minimize hiccups a vital part of this process is managing the hand-held devices that get the packages to your doorstep. From the warehouse where the items are picked, packaged and shipping labels are then printed, to the logistics company picking up the package, scanning the label and then flying and/or driving it to where it nePackages being loadededs to go. The whole time this package is tracked using a hand-held device so you can monitor its progress. If a device goes down or experiences a malfunction you aren’t going to care because you just want your package. But to businesses managing these devices is a critical component of their job after all customer satisfaction is number one. A total mobile device management effectively keeps these devices secure and up and running from anywhere in the world. In any given day there are many different “fires” for businesses to put out and with a reliable device management solution, managing and tracking all their hand-held devices is one less “fire” they need to worry about.

And with that I must go – someone changed their mind on which of the latest video games they wanted and to avoid rush-shipping charges I need to hit purchase.

Happy holidays!

Has BYOD Been Naughty or Nice?

As IT organizations everywhere are restructuring their budgets for 2013, figuring out where their company should be spending and how much, it’s no secret that one of the areas that will require some careful consideration is BYOD. While there is certainly not a “one size fits all” approach, with clear-cut benefits to guide your organization’s decision on whether or not to support personal devices, there are certainly many aspects and even myths to mull over.

In the spirit of the holiday season (and finalizing IT spending for next year), I’ve made a naughty and nice list, which takes a quick look at a few pain points and things to look forward to, as you work toward implementing or fine-tuning a BYOD policy within your organization.


Hidden Costs: On the surface, BYOD comes across as a cost cutter, with the $70-ish per month required to operate the device falling to the end user. What organizations need to remember is that increased personal devices translates to increased mobile device management, which means you’ll need to invest in a reliable toolset to power and manage your BYOD environment – whether that means hiring additional manpower, or deploying an MDM solution that will help you safely and efficiently roll out your BYOD program.

Security Scares: As personal devices will consistently come and go, in and out of the corporate network, BYOD reasonably presents some concerning potential scenarios, such as external exposure of confidential emails, contact lists or sensitive company financial information. While IT can certainly take steps to safeguard information once the device is known to be lost, many employees don’t set up a password to secure their device (in a recent survey, only 29 percent of users reported they set passwords to keep their devices locked), and several minutes or hours can pass before he or she knows the device is lost. Employees holding out hope that their device will be found may even wait days before reporting the device missing to IT.

Too Many Toys to Track: Shiny new devices are popping up all the time, especially around the holidays. This can be especially problematic as it seems employees are walking in with new tablets right after IT has made a buying decision on which operating systems they’ll support with their MDM solution. IT has a tough decision to make: “should I focus on keeping up with the latest and greatest to satisfy all of my end users personal preferences, or only support a select number of systems and hope my end users don’t attempt to connect unsecured devices to corporate resources?”



Hidden Savings: After carefully considering the total cost of ownership of mobile assets, some companies have actually managed to capitalize on their decision to allow BYOD, such as Cisco, which recently told InformationWeek they’ve been able to reduce costs per user by 30 percent, despite a 98-percent increase in device count.

Controlled Productivity: While there are certainly risks associated with granting employees access to company info while on the

go, mobile device management has also come a long way in enabling IT to govern when, where and who can access the files needed to get the work done. Most MDM solutions now come with policy-setting features that allow IT to grant or disable access to specific applications or files. With devices that enter the enterprise without IT knowledge or consent, there are also default policies that can be applied to give the unknown device basic access to company Wi-Fi but maybe not email or enterprise apps.

You Can Satisfy the Majority: While some organizations may deem it more productive to support each employee’s individual device preference, most companies run a successful BYOD program by managing the most popular operating systems – such as iOS, Android and Windows. A quick survey of your employees’ device OS “wish lists” should help you identify the majority rule for your company.


As you can see, there are opportunities and concerns associated with several, if not all aspects of BYOD. The key to rolling out your BYOD plan for 2013 is in evaluating how your company could potentially benefit versus how much you’d need to invest to maintain the benefits and safeguard against the potential pain points. Are the benefits really “nice,” or could they end up turning “naughty?”



What Are the Costs of Unsecured Data?

I came across an interesting read from Forbes that was posted over the summer about the growing threat of mobile device security. It has some fascinating figures on mobile device usage and the inherent risks associated with our growing demand on mobile technologies. It’s becoming such an issue, that the White House and other leaders are entering the discussion. 

Some of the more interesting (and/or frightening) highlights include that “six out of every 10 cyber-security breaches occur as a result of a mobile device.” Why is that an issue? Well, consider the following that the author, Kevin Johnson points out:

We’ve reached an inflection point where the lightning-fast adoption of powerful, smart devices is outpacing our ability to secure our mobile lives. In a world of 7 billion people, there are now 5.9 billion mobile-phone subscribers. Here in the U.S., we have more mobile-phone subscriptions than people. The mobile Internet that we’ve come to rely on ― for everything from financial transactions to business operations to emergency-response procedures ― is increasingly vulnerable.

Think about that. In the US, we have more mobile-phone subscriptions than people. Take into account that many, if not most, are accessing some combination of personal and corporately-liable informations, and you can see why the issue is being trust onto center stage. Take a look at the article and let us know what strikes you the most about it. It’s a good read.

All I Want for Christmas is… Voice?


Okay, it may be a stretch to say that this holiday season you want voice technology wrapped in a red bow but it isn’t a stretch to say from your professional point of view, “let’s make my life easier”. We can’t wrap it up in a pretty little bow with a nice shiny car but we can give you five good reasons why voice technology can improve efficiency in your operation.

  1. Go Multi-Modal: The ability to accept voice in addition to barcode scanning, RFID and keyboard entry expands the flexibility of application design by providing a cross-check to error-proof data. It also gives you the freedom to select the type of data input that will improve workflow that maximizes productivity. For example, the input of longer identifiers, such as serial numbers, is accomplished more efficiently with barcode scanning. When you can quickly use a variety of methods to check on the accuracy of an order it improves customer service and retention levels while eliminating costly mistakes.
  2. Increase productivity: With a well known 15 – 20% (or more) gain in productivity, hands-free operation allows for simultaneous action that increases productivity, such as the handling of product while receiving and/or providing information to and from the application in voice form. The voice entry is confirmed by the system, eliminating the need to look at the screen to verify data, further reducing cycle times and improving worker efficiency. (more…)

Mobile Mayhem – How to Manage All of Your Mobile Assets

The following comes from Mike Temple, Product Manager for LANDesk and Wavelink. You can check out some of his other posts at the LANDesk Blog, located here.

“As you may have noticed if you’ve been to the grocery store lately – or anywhere with music playing on the overhead speakers – the holiday season is here. While it officially kicks off with Black Friday later this week, if retail music choices are anything to go by, it’s already here. 

With Nordstrom’s, JC Penney and Apple leading the charge, consumers will be seeing a lot more sales staff using mobile devices to ring up their holiday purchases this year. Consumers aren’t the only ones who are seeing more of mobile devices. IT departments, who have managed mobile devices in the warehouse for many years, are now being asked to support devices in both their corporate offices and on the retail floor.

For those asked to manage the rapidly expanding number of devices, finding the right solution can be daunting. There are a lot of places to look for information, including the NRF’s Mobile Initiative and the Enterprise Mobility Forum. We also invite folks to check out our mobile ecosystem LinkedIn Group.

Before you leap into the mobile device management fray, it’s good to start with a framework of issues to consider:

– What does your mobile ecosystem look like? Wavelink’s interactive Facebook app can help define your mobile ecosystem and some of the management concerns associated with the different types of mobility. Don’t forget to take into account your wireless infrastructure as you’re defining your ecosystem.

– How are those mobile devices being used and what systems do they need access to? Mobile devices in the warehouse will need different programs and levels of access than those used on the retail floor or those used in corporate offices. Make sure the solution you decide on can accommodate these different levels of policy needs.

– What types of devices are being used? While it’s obvious that the ruggedized devices used in the warehouse will be different from the devices used in the corporate office, there will still be a few different types of devices and operating systems being used in each part of the mobile ecosystem. The solution you decide on should be able to support these different systems.

– Are there plans for expansion? If your company is planning to expand retail operations (more devices on the floor and in any additional warehouses) or add additional corporate offices, how will the solution you choose adjust to your expanding number of devices?

– And of course, cost. What is your budget for a management solution? Remember that you can often save a bit of money by purchasing solutions that cover a suite of IT issues and doing away with some of the point tools being used. This can also lead to a more efficient and effective IT department.

Remember, mobility isn’t necessarily good or bad, but it can cause your organization serious problems if it isn’t managed, such as lost productivity, increased costs or security breaches. These devices are here to stay, whether IT is prepared or not. Proactive consideration of a management solution can save you a lot of headaches later on.”

Speakeasy and the Mobile Ecosystem

By now you’ve heard us talk about the mobile ecosystem quite a bit; its importance within your organization and how no two companies will have the same mobile ecosystem. (Not sure what makes up the mobile ecosystem? Check out this useful diagram.) With lots of interconnecting pieces including devices, locations, back and front-end processes and systems, it’s important to assess each area of your business and take a look at the overall health of your organization. Fitting all the pieces together can be overwhelming. After all, what you care about is the bottom-line; where the efficiency is, the increase in productivity and a return on your investment.

If we take one piece of the mobile ecosystem at a time it is easy to make small changes that add up to big returns. Let’s take the warehouse, and more specifically, the back-end of the warehouse and your warehouse management system (WMS). A simple and fast way to see an immediate increase in productivity is to add voice to your WMS in less than 30-days. It’s that simple.

No, really it is that simple. Within the last five-years alone, voice has evolved at a substantial pace. There is no longer one option, no longer additional servers, new hardware or undue burden on the network. Now companies can utilize existing hardware and enable workers (including seasonal workers, with little to no training) to just pick up any device and begin using voice-directed picking immediately. By focusing on just one piece of the ecosystem at a time it becomes manageable and by implementing voice, whether it is in the warehouse or in mobile inspections, field services or yard management, you can achieve dramatic results.

When you utilize voice as part of your overall ecosystem, you add one more tool to keep your enterprise evolving with the growing demands of today’s supply chain.

Defining the Mobile Ecosystem – Our New Facebook App

Good afternoon! We’re excited to share our new Facebook App that helps customers and partners understand the mobile ecosystem, and how Wavelink solutions fit into each piece.

We invite you to check it out today!

The Risk Of Increasing Operational Cost (OPEX) By Doing MDM Backwards

We’re all aware of the explosion of new devices arriving in the marketplace.   From phones, to tablets, to bigger phones, to smaller tablets,…. And all of the new challenges and opportunities these devices bring with them.  Everyone is abuzz with the new terms of “device consumerization”, and “application containerization”, etc.,. etc.  The emergence of so many new devices, with so many different form factors is exploding the options for endpoint connectivity into enterprise business applications.  

However, what do all these new devices really mean in terms of providing enhanced value to today’s business processes?   And, what do these changes really imply in terms of mobility device management?   Is it possible, as is often the case with rapidly evolving technologies, that all the hype is really about a rather thin area of deployment, and is overlooking some, or possibly many, of the basic fundamentals?   If so, what does this imply about future costs?

Three prior articles shed some light on these questions.   Consider the following highlights.

  • According to Aberdeen Group’s Analyst Insight, “High Performance Organizations Empower Employees with Real-Time Mobile Analytics”, July, 2011
    • The adopters for Mobility Business Intelligence (MBI) on emerging mobile devices can be segmented as follows;
      • Enterprise Executives – The Board Room and other C-Level company stakeholders
        • These users are interested primarily in Dashboards that allow them to view the holistic health of the business from one central platform.
      • Field Sales – The road warriors and those dependent upon direct interface with the company’s customers
        • These users are primarily interested in real-time data to help close sales faster, (i.e. inventory stock data), as well as increase customer satisfaction, (i.e. trouble ticket response data).
      • Operations – Operations management including I/T
        • These users want to deploy Dashboards again, but focused solely on the health of their specific area of operation, (i.e. server uptime, etc). (more…)