Wavelink Blog

Tag: Terminal Emulation

Chances are Good you Already have a Voice-ready App in Production but Didn’t know it! – Part 2

This is the second blog in a two part series on the benefits, and the quick and easy install, of Wavelink Speakeasy.

After all of the updates have been made to your system, it is time to demonstrate Speakeasy in your environment.

We recommend bringing up two workers initially; first someone who is a capable worker at the enabled function should be introduced to the system. Since we are using your software, they won’t need a lot of training, and will be familiar with the terminology, methodologies, and work steps used in the system. These first workers typically show a 25-35% improvement after the first couple days of using the system.

The second worker should be someone who is a marginal worker, someone who can barely make work standards. Once enabled and onto the production floor, we have found these workers to gain a 60-75% increase in productivity while reducing errors to <1%, and improving safety. Since their eyes are off the display of their device and are on where they are going or the items they are working with, their incidents of crashes and accidents drop off dramatically.

Wavelink has discovered that reduced training time of new workers is a huge side benefit, often reducing training times for new employees from days or weeks down to hours or even a single day.

Most customers that install Speakeasy roll out quickly, and add in other voice functions soon after their initial installation. Since changes and updates can be made in minutes moving to other facilities can follow the same 30 day or less process as the original facility and be receiving their return on investment before competitive systems can even get a test client out for basic validation.

The differentiators our customers and partners see in Speakeasy systems from traditional solutions include:

  1. All of the voice function is on the mobile computer device, and the speech function is speaker independent. That means no new servers or WLAN infrastructure is required to support Speakeasy voice.
  2. Customers can use their choice of mobile computer devices, not proprietary hardware required by the speech vendor, reducing their acquisition cost and ongoing maintenance costs and fees.
  3. Speakeasy allows for multimodal data entry, which means workers can input using voice, scanning, key presses, or even screen taps, however you choose. Any single method or combination you specify can be supported by Speakeasy. Adding or deleting a method is easier than you can imagine.
  4. There is no corporate system integration or middleware required. Speakeasy eliminates the complexity of system implementation. In fact if you monitor the traffic between your mobile computer and host systems, there will be NO CHANGE when you add Speakeasy to your corporate data systems.
  5. You more than likely already have productivity measurement systems in place to monitor and manage your mobile workers. NO CHANGES are required to continue to use those systems. Why would you pay someone for ANOTHER new monitoring system when either you have one in place, or your WMS or ERP provider offer one specifically for their system.
  6. Since Speakeasy is confined to the mobile device, it won’t run up huge data bills on public networks. Your web app can easily adapt to Speakeasy and allow your field mobility workers speech applications using the same application you have employed today.

In closing, one of the biggest problems Wavelink has to overcome is that Speakeasy voice systems sound too good to be true. I challenge anyone who wants to make their workforce more productive, more accurate, and safer to contact their Wavelink rep today!

Chances are Good you Already have a Voice-ready App in Production but Didn’t know it! – Part 1

This is the first in a two part series on the benefits, and the quick and easy install, of Wavelink Speakeasy. 

Everyone involved in warehousing or distribution center operations knows there is a clear, sharp focus on increasing productivity and accuracy. The market is full of companies that offer optimizing solutions, but most want you to throw away most of what you have and start over. The Wavelink solution, Speakeasy, is a lot of fun to bring to the market because it is evolutionary rather than revolutionary, allowing you to capitalize on the system you have spent so much time optimizing and training your employees to use.

It may come as a surprise to you, but chances are good that if you are in warehousing, distribution, or even manufacturing that your system is already a voice solution. If your systems offer a terminal emulation (telnet) or web interface Wavelink can show you that you already own a voice solution. It will lead to increased productivity, improved accuracy, and a safer work environment to save you in many ways.

Wavelink’s promotion of Speakeasy says that you can have a speech solution in place in 30-days or less. For most in the industry that sounds too good to be true because traditional systems require a lot of analysis, coding, integration with host based systems, testing and validation, and then training for users and systems support staffers.

With traditional voice systems, IT typically has to be deeply involved to install the required servers, verify the WLAN can carry the extra new traffic the voice systems create, and then resolve all of the extra new issues with feeds to corporate IT systems. Things like the productivity measurement systems you use today will likely go out the door to be replaced by something new from your voice provider.

If a spec is slightly off mark or a process changes between the time of spec and implementation the process grows longer and most of these steps need to be repeated. Some traditional voice implementations can drag on for years before customers can either add more functions or move to additional facilities even though they run the same corporate IT systems.

The Wavelink Speakeasy voice implementation method starts the same way, but the end is very different and in a very good way.

Speakeasy in ActionThe initial engagement is a study of your current programs and methods used in your operations. An analyst will perform an interview over a day or two to learn about the methods you use, and how your workers work in your systems. They will seek to learn the standard methods, and identify the exceptions of what happens when things go wrong or off the standard track.

Your application screens, workflow, and error messages will be captured with Wavelink tools. Each step of your process is captured to help integrate voice into your application to optimize the voice enablement.

Depending on the complexity of your systems, this interview and the analysis can take a week to 2 weeks. The result is a WebEx type meeting where the captured processes are walked through. The processes are verified, solutions are proposed and demonstrated, and the voice enablement of your current system is displayed before your eyes and ears. You have freedom to modify anything being discussed with a goal of locking down your application flow.

The changes you discuss are reviewed and a follow up meeting is set with a goal for one more WebEx discussion, and then the initial validation in your facilities on your systems in 2-3 weeks.

Once the updates are made to your satisfaction and the dates are set, it is time to demonstrate the system in your environment. Since we use your system, there is no huge cutover to a new system, we can test and validate with one worker in your current production environment. All of the work is done on the device, so your systems won’t even know a worker is using voice.

Visit us on Friday, February 28th for the second part in this series – How employees are brought on board and all the additional benefits, including reduced training, Speakeasy brings in 30-days or less. 

Terminal Emulation: Productivity Never Goes Out of Style


The following comes from Rob DeStefano, Product Marketing Manager:

Most people fondly remember their first Windows PC. If yours was like mine, it had a floppy disk drive for expandable memory.  We laugh at the portable phone Michael Douglas used in the movie “Wall Street.”  Remember the original Nintendo gaming console? A big evolution to the Wii series currently connected to your television.

There is a common theme here among these items: The hardware has evolved, but the use cases and core functionalities have remained the same.  When technology works and is widely adopted, its demise is predicted for many years but what usually happens is that users prefer to see it evolve rather than disappear.

Windows has come a long way since my first exposure to Windows 3.1.  My iPhone, a far more advanced (and thankfully, pocket-able) cell phone than those from the 1980’s; and my Wii is most commonly used to play the games from the old systems that kept me busy for way too many hours as a kid.  The hardware has changed, but the change in my user experience has been gradual, and still very familiar at its core.

The same is true for task workers using enterprise applications.  Mobile computers, including the devices used in warehouses, on retail floors and throughout the supply chain, have changed significantly over the past two decades.  Today, the term “mobile computer” includes consumer devices like tablets and smartphones in certain use cases.  However, as the hardware has changed, core software applications have progressively evolved to keep the user experience familiar and comfortable – ensuring optimal productivity.

Terminal Emulation remains a prime example of software evolution as the hardware on which it operates has morphed so dramatically.  What is it that keeps Terminal Emulation around and growing?  It is still the most efficient and cost effective method for high volume, enterprise-grade data input. Despite the “green screen” user interface, there are 5 reasons TE remains so widely used:

  1. Terminal Emulation works.  Over two decades of market use prove its stability.
  2. It’s widely adopted.  Internal estimates suggest roughly 68% of rugged mobile computers run Wavelink TE.
  3. It has evolved. Terminal Emulation ran on DOS, Palm OS, Windows PocketPC. Today it runs on today’s Windows Mobile and Android operating systems. It has also evolved with leading back-end software.
  4. Terminal Emulation enables productivity. Task workers are familiar and can easily work with it.
  5. Terminal Emulation remains innovative.  Wavelink continues to invest in new features that increase its accessibility, including Speakeasy, which voice-enables existing Terminal Emulation applications.

Terminal Emulation remains the platform of choice for many enterprise applications in part because it has been with us for so long that it is the standard-bearer against which any potential alternative would have to measure – in terms of cost and productivity.  Wavelink TE is used by 25 of the top 30 retailers in North America and by eight of the top 10 retailers in the world, according to internal statistics.

Like our other tech examples, the display may change, but the reliability and dependability never goes out of style.  Who thought they’d still play Super Mario Brothers on a flat screen television, using a wireless, motion-detecting controller?

NRF 2013 Wrap


We just returned from NRF 2013 and I think it’s safe to say that traffic was much higher on the show floor this year. Retailers are prepared to invest in existing and emerging technologies to further their productivity and streamline their processes.

For most retailers, our TE product has been a staple of their business for many, many years now. We spoke with many of these same folks while in New York. But, one of the things that came from our discussions was the need for a unified solution to bring all of the applications/devices/workflows/etc together. It was fun to talk with different customers and partners about the fact that our Avalanche solution is the only solution available to do this. It really is the final piece of the puzzle when it comes to bringing your wireless ecosystem together.

I’d love to hear your stories from NRF and what you came away with. In the meantime, enjoy a cool photo that Kelly Ungs took our our booth during the opening hours Monday morning.



What’s in a UI? Relating Reformatting Screens to Better Productivity

There are a lot of terminal emulation products on the market and all of them basically fulfill the same need, and for many companies they don’t think about terminal emulation as tool that can also provide an additional boost to their productivity. It’s a tool to manage, access and maintain connections and bring back-office automation to the mobile worker, but where else can it streamline my business operations?

Sometimes it is just the little things that increase productivity. Traditionally, on a ruggedized mobile device you have your black screen with green text communicating actions or information to the end-user. These screens can be very difficult to read and often times have lots of information that isn’t necessarily relevant to all end-users. By adding a simple WYSIWYG screen editor called a Screen Reformatter to your emulation tool, administrators are able to capture emulation screens and then reformat the screens to optimize the user’s experience. You can personalize the end-users experience based on the ruggedized hand-held device and work environment.

With a Screen Reformatter an administrator can change the background color on the device to something different, like the color white for example, and change the font color to, say, black making it easier for the end-user to see what they are doing. Administrators can even remove unnecessary fields and/or screens that users have to cycle through to get to the information they need. Likewise, with functions, administrators can remove certain functions that show-up on the device that isn’t relevant for a particular group of workers or individuals. Maybe they just need to go to a certain bin and pick a quantity but on the device they don’t need it to say “pick quantity” they just care about the actual quantity. By removing unnecessary information it frees up the limited screen space enabling administrators to increase the text size of more relevant information making it easier for end-users to do their job.

Through the use of a Screen Reformatter you can provide an improved user experience, therefore making it easier for someone to do their job that much quicker. Through increased productivity you’ll see gains that help you meet your businesses goals.

True End-to-End Enterprise Mobility Management – Wavelink and LANDesk

Good afternoon! We are excited to share the news that LANDesk Software, Inc. has announced the acquisition of Wavelink Corporation, the leading provider of mission-critical (ruggedized) mobile device management, wireless infrastructure management, terminal emulation, voice enabling, and mobile enterprise application platform. We wish to officially welcome you as a valued Wavelink customer into the LANDesk family.

Wavelink has spent two decades innovating the management and security of mission-critical devices, mobile applications and wireless infrastructure. We are committed to the Wavelink product strategy and its continued success. As a result, LANDesk will maintain the Wavelink brand and Wavelink will begin to operate as a LANDesk business line.

With Wavelink’s technology, LANDesk will be able to deliver the industry’s first true end-to-end enterprise management solution covering every facet of IT from desktop and laptop to smartphone and mobile device management. Our commitment to innovation and the increased R&D capacity will allow us to meet the rapid growth in demand for enterprise mobility management. We will continue to invest in existing product lines and begin to integrate the solutions moving forward. Together, we will be able to extend our platform reach beyond end user mobile/smart devices into line-of-business devices and mobile applications across vertical markets, providing customers with the ability to simplify and secure the delivery of mobile applications in their enterprise.

Commitment to Customer Care
Wavelink customers will continue to receive the same high quality support and services to which they are accustomed as the companies integrate their operations. You will continue to access Wavelink resources for technical support questions, documentation, and training. Customer Care subscribers will still have unlimited incident coverage and customized help available via the same toll-free phone numbers, e-mail and secure website. Our customer support team will evaluate your case in a timely and professional manner. For more information on how to contact customer support, please visit the Wavelink Customer Care portal.

Over the next several months, you will begin to see the results of our product integration. For more information and to request a product demonstration, please contact your Wavelink sales representative.

About LANDesk Software
LANDesk Software is the industry’s leading provider of IT end user management, including systems lifecycle management, endpoint security, enterprise mobility and IT service management solutions. LANDesk provides an adaptive IT delivery model to help IT organizations deliver business value, ultimately increasing end-user productivity. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com and www.wavelink.com.


What it Means to Provide for the Mobile Ecosystem

Every now and then, we have the opportunity to tell new customers and/or Partners about what it means to provide solutions for the entire mobile ecosystem, and it struck me that it might make a great topic for a blog post.

When you look at our solutions, the best way to visualize the “how do they all work together?” question is to envision an enterprise within the four walls. Let’s say that the enterprise is divided into the following “sections”, all of which come with their own needs and requirements.

In every Warehouse, applications are being run for a variety of tasks. This is where we begin our circle of mobile ecosystem solutions, via Studio and TE which allow organizations to deliver the aforementioned applications to mobile assets, such as handheld computers. From there, it’s possible that some of those applications are web-based, and therefore require an Industrial Browser or Velocity to render and properly run them. For further productivity, many companies are now looking to voice-enable these very same applications, which as you’ve seen in our Goya Foods video, our Speakeasy product  does quite well.

Let’s continue to our next “section”.


We’ve Added Another Mobile Device Manufacturer to the Wavelink Family!

We’re exited to announce that we’ve added Casio to the Wavelink family of global partnerships! Casio’s DT-X8 hand-held terminal now comes preloaded with our Wavelink Avalanche, Wavelink Terminal Emulation and Wavelink Industrial Browser, making it easier than ever to quickly deploy these applications across an entire enterprise.

The partnership simplifies the deployment and management of a mobile environment with Avalanche, while giving Casio DT-X8 customers the most widely used TE platform on the market.

Casio’s DT-X8 was released in 2011 and has been extremely successful. The ruggedized device is ideal for use in very tough applications where the rugged design is top priority. We’re proud that this extremely rugged hardware is now equipped with our equally rugged software applications for fast and easy deployment across the enterprise.

Welcome to the team!


TE 7.2 Screen Reformatter; Give us your feedback

We’ve posted a two-part video on how quick and easy it is to enhance old emulation screens with the TE 7.2 Screen Reformatter on our YouTube channel (You can even watch in HD!). We want to know what you think of it and also get your thoughts on Wavelink TE 7.2 in general.

So, what are your favorite features and have we captured just how easy it is to reformat screens?