Historically many companies have been put off by voice directed applications from a financial perspective, but also take a “wait and see” approach; does it really yield ROI? This past year alone the momentum building for voice directed applications in the warehouse really can’t be denied. In a November/December 2011 study by the Aberdeen Group 90% of survey respondents were currently looking at voice software, and of those 76% were strongly considering using a different hardware manufacturer as opposed to the traditional voice hardware and software offerings. But does a lower cost option mean that they are less likely to get all the bells and whistles? Could it be that they can even expect more?
I would say yes, of course! Am I bias? Of course, but it isn’t without merit. Wavelink Speakeasy is leading the charge against the traditional voice options. Voice options, that let’s be honest, require you purchase all new hardware and then require further investment in changes to your back-end WMS systems, extensive training, servers, modification or replacement of the host application etc. It’s exhausting to have to think about the implementation cycle for something like this and then how long it would take to see a significant ROI. Who has the time?
With Wavelink Speakeasy we just keep it simple. We stand behind our voice in 30-days or less implementation and not only that, but you get to keep all of the hardware you’ve already invested heavily into, you don’t need additional servers, you can work with your existing WMS, no heavy network traffic, and the huge benefit of multi-modal support that Speakeasy provides. Why do you care about multi-modal support? Voice enabled applications have been proven to deliver improved data accuracy in many applications, but there are many situations when the combination of voice and barcode scanning is most accurate. For example, location verification is more accurate when scanned rather than using spoken check digits. The input of long numbers, such as serial numbers, is much more accurately scanned than spoken. Wavelink’s solution allows for multiple input sources such as scanning, voice and RFID, as well as keyboard entry, which allows for the best method to be utilized.
Still not convinced? Reach out – there’s nothing we like better than showing off. Send in your information in the “Ask the Advisor” box off to the left.
Posted by Jay Cichosz
Every now and then, we have the opportunity to tell new customers and/or Partners about what it means to provide solutions for the entire mobile ecosystem, and it struck me that it might make a great topic for a blog post.
When you look at our solutions, the best way to visualize the “how do they all work together?” question is to envision an enterprise within the four walls. Let’s say that the enterprise is divided into the following “sections”, all of which come with their own needs and requirements.
In every Warehouse, applications are being run for a variety of tasks. This is where we begin our circle of mobile ecosystem solutions, via Studio and TE which allow organizations to deliver the aforementioned applications to mobile assets, such as handheld computers. From there, it’s possible that some of those applications are web-based, and therefore require an Industrial Browser or Velocity to render and properly run them. For further productivity, many companies are now looking to voice-enable these very same applications, which as you’ve seen in our Goya Foods video, our Speakeasy product does quite well.
Let’s continue to our next “section”.
Posted by Gemma Randazzo
Whether you feel that BYOD is here to stay or if you feel it’s a passing trend with a hot buzzword, the reality is that employees are using their own personal devices in the work place more and more. The bigger reality is that not all of those devices have been approved by corporate IT and therefore policies aren’t in place to keep critical data on those devices safe. In a survey by AirTight Networks 37% of people interviewed said that iPads, iPhones and Android devices were sanctioned technology in their environment. Of those same people surveyed 47% said their organizations supported applications that users were accessing. Not too bad. But when further interviewed a whopping 69% said they were concerned that employees were using mobile hotspots to bypass corporate policies and were concerned about the security of data being transmitted.
With the sheer proliferation of smart devices it isn’t hard to deduce that there are a great many people who have just added their company email to their iPhone quickly and easily and didn’t give it a second thought that these devices weren’t sanctioned or a cause for concern. Checking personal and work email on the go is common for the average employee (and with the iPhone for example you can conveniently get both with one tap). So where do organizations go? Can you force an employee to turn over their personal devices when they pay the bill? What if they pay half the bill and the company picks up the other half? As a corporate IT department can you mandate that job security is directly correlated to use of a smart device? The latter is of course extreme but when confidential information is being accessed on an employee’s personal device the loss of that device could significantly hurt an employer.
A “hope for the best” attitude isn’t proactive either. That “hope for the best” attitude was what 22% of those surveyed responded with – hopefully it isn’t an organization that stores medical information or defense information. So what can an organization do? Educating employees and communicating with employees seems elementary but makes sense. Depending on your business simply asking employees to password protect access to their smart phones is a pretty easy route to take and for those organizations who know sensitive information is being access by employees, a mobile device management software solution really eliminates risks. When BYOD’s are treated like the rest of your ruggedized devices and peripherals it makes BYOD a lot less scary.
Whether it’s a lasting trend or simply a blip until the next greatest invention, airing on the side of caution means either way your data is protected.
Posted by Brandon Hill
The post below comes from Ashley Furness of Software Advice, discussing her recent research on “Strategies to Secure Your Enterprise in the New World of BYOD.” Hope you enjoy it!
“Hello everyone! My name is Ashley Furness and I am a marketing analyst for research firm Software Advice. I cover emerging trends in CRM, sales, marketing and help desk solutions, such as Wavelink’s Avalanche and Avalanche Remote Control. I’d like to share some research I recently completed on tips for your help desk to combat BYOD-created risks. While this list should not be considered all-encompassing, it should serve as a good starting point.
Bring Your Own Device (BYOD) policies–or allowing employees to use personal laptops, tablets and smartphones for work-related tasks–benefits employers and users in compelling ways. Workers get to use the device they are most comfortable with, and employers reap increased productivity benefits.
But sensitive corporate data is very likely vulnerable to theft on employee-owned mobile devices.
Posted by Don Osburn
I participated in a discussion of the Enterprise Mobility Group on LinkedIn (which you can link to from our discussion on our own board). It’s addressed towards CIOs, and centers around the growth of Mobile Application Management and it’s impact on Mobile Device Management. Reviewing those comments, and observing the explosive growth of LinkedIn groups targeted at “Enterprise Mobility”, I got thinking about something I’ve noticed for quite a while.
The market specialists have always seemed very confused when it comes to device management (MDM), mobile application development, and many other areas of mobility. There has always been a tendency to lump multiple technologies together when they really should not be connected. As one example, there has been a tendency for years for media publications to lump “cell phone management” in as part of MDM. Cellular carriers and their channel have always had their own management issues. However, they’re not the same issues a WMS manager has controlling barcode scanners, mobile printers, etc. Yet most industry reports (until very recently), have tended to lump cellular phones, and a whole host of other devices all together when talking “MDM”.
We are excited to share our Speakeasy and Goya Foods video case study. Luis and his team are doing amazing things with their applications, and this video has some excellent insight into the ways voice-enabling their Manhattan Associates WMS has really improved operations. Take a peek and let us know what you think!
You can view all of our videos at our YouTube page, here.
Good afternoon everyone! Wanted to share something on remote service connectivity. Aberdeen Group’s research report, “The Real-Time Service Enterprise: Leveraging Remote Connectivity to Drive Service Performance,” lists the key items that differentiate Best-in-Class service providers from the Average and Laggard providers. In particular, the report points out the aggressive growth of remote connectivity technology that Best-in-Class service providers are leveraging to, A) stay better connected to their remote assets, which in turn helps them to, B) provide better customer service at lower costs.
What is interesting to note, (that is not really addressed in the report), is the additional and/or modified management requirements necessary to control all these new remotely connected technologies. In other words, it’s great to have a lot of new technology closely connecting field service to the home office in real-time. However, the emergence of these new devices and technology bring with them an added requirement for additional monitoring and management of the devices themselves (My smart-device allows the home office to monitor inventory control in real-time. But…. who’s monitoring the smart-device??).
As companies move forward with real-time, remote-management of field service assets they (and their management partners), would be well-advised to focus on remote management of the field-service technology as well. The ability to remote control into a field-service device (as an example), ensures maximum uptime and usage of that device, which only enhances the real-time aspect of the total field service.
Posted by Brandon Hill
Last week, we wrapped up our “Next Generation of Mobile Web Applications” webinar, which introduced you to Wavelink Velocity. In the coming month, you’ll hear plenty about how, with Velocity, we are primarily giving enterprises the ability to do three things:
- Increase the speed of wireless applications
- Provide a consistent UI of the web application to a diverse environment of devices (Datalogic, Motorola, Honeywell, etc)
- Improving the efficiency of mobile workers by enabling them to complete web applications faster.
I encourage you to view the recorded webinar and see for yourself. What benefits can you see if you could run your mobile web applications faster than before? How much do you feel you could save in productivity costs?
Mobile Device Management is the new “hot” thing in the enterprise, especially with all the talk of Bring Your Own Device (BYOD) policies. We’ve recently posted on BYOD, as have many others. But, I think it’s important to remember that there are other important considerations to think about. Primarily, the cost consideration before you decide on a Mobile Device Management (MDM) solution.
Research shows that cost is a major concern for those implementing MDM, which makes sense, because any solution has to be worth it! At the core, MDM is focused on reducing the total cost of ownership (TCO) of mobile assets. A huge factor in these “costs of ownership” is security. Since MDM solutions entered the space, securing information that travels to and from the device, and information that is on the device, has been crucial. If information is ever compromised, companies can lose thousands to millions of dollars. With the BYOD phenomena, the need to control this “cost” has been thrown in the limelight.
Prospects for MDM also now have new delivery options available, which can factor into the cost of a solution. We’ve written and presented extensively on how your cost considerations should match the delivery method that best suites your budget. For some, that’s a SaaS model (low monthly subscription), for others it an on-site install (more investment required up front). Either way, it’s important to know that the installation method you chose will impact costs.
If you’d like to discuss other cost considerations, feel free to email me or discuss in the comments below. Additionally, if you’re interested in TCO and the return on investment for MDM solutions, I’m happy to provide you with our Avalanche ROI Calculator. Just put your info in the “Ask the Advisor” fields to the left with “ROI Calculator” in the comment box, and I’ll follow-up with you.